TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

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Rated 3 out of 5 by from Getting more difficult each year using TurboTax It seemed easier in the past to use the program, and there are more added fees to access certain features. I understand your are in business to make money but the tax codes is really simple for most people, but the software costs have not gone down.
Date published: 2022-03-29
Rated 5 out of 5 by from Super intuitive! I'm a young adult in school who had quite a lot of life change this past year from multiple W2s, 401(k) withdrawal, moving, etc., and TurboTax made filing my own taxes WAY easy! If I had any questions, they already answered them with their detailed instructions.
Date published: 2022-03-29
Rated 3 out of 5 by from Not as pleased as in past years I have been a Turbo Tax user since 2010. The Information from previous tax years, which has not changed, should be carried over and then asked to verify. Examples: Driver licenses numbers, Sch. C Business Code number, Vehicle information, I also needed to make an additional deduction on my Schedule C after completing the Ohio State return. The old dollar information concerning the Business Income Deduction was still on the State return. I knew it should have changed. I ran the return review and it was not caught I went in and fixed it myself. If I did not catch this error I would have had an $8.00 error of additional taxes due on my Ohio Return. I carryover any Federal refund to the next tax year. I could not find where the system should prompt me to do this this year. I had to go into the form view and change the information directly on the form. It may have been an option that appears before you E -file but I did not what to take a chance. This should have been a option choice in the question section. On Balance I probably will continue to use Turbo Tax, but may investigate other tax preparation products before 2022 return is due.
Date published: 2022-03-29
Rated 5 out of 5 by from TurboTax offers great service! The customer service was very friendly and helped me with what I needed to get my taxes filed.
Date published: 2022-03-29
Rated 2 out of 5 by from Turbo Tax is good - with one exception I have used Turbo Tax for years - but it always says receive one state efile for free - and have done two returns for 2021 and had to pay $25.00 for each return filed!
Date published: 2022-03-29
Rated 5 out of 5 by from TURBO TAX -- WILL USE TIL I DIE love dealing with people whose sole aim is to take care of your problem - that occurred today - THANK YOU
Date published: 2022-03-29
Rated 5 out of 5 by from My expert was a breath of fresh air I don’t normally use experts, but this year I mad a mistake somewhere along the line of filing and couldn’t figure out where or how to fix it. Thank goodness for Gregory.
Date published: 2022-03-29
Rated 5 out of 5 by from LIVE ASSISTANT VERSION ROCKS! Overall- I am VERY pleased with TT and would recommend. Once I get past the where did your income come from confusion, TurboTax (TT) is wonderful. When software prompts "any changes" and you say NO, it should fill in the information from the previous year and not walk you around the same somewhat confusing questions to fill in the same information. THAT has happened 3yrs in a row. Unfortunately, TT is also limited to what forms each State provides, and those can be confusing as well. I am very glad I upgraded to the live assist version this year, as I really needed the help!
Date published: 2022-03-29
Rated 5 out of 5 by from Turbo tax is great! Hopefully no more problems. Had a few bumps but Turbo Tax helped. Hopefully there won’t be anymore bumps.
Date published: 2022-03-29
Rated 5 out of 5 by from You were amazing! Thank you I wasn't sure I was on the right track but with help I learned and got the help I needed ! Thank you again and I will be back next year!
Date published: 2022-03-29
All TurboTax® Offerings Reviews - Page 3285
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Getting more difficult each year using TurboTax It seemed easier in the past to use the program, and there are more added fees to access certain features. I understand your are in business to make money but the tax codes is really simple for most people, but the software costs have not gone down.
Date published: 2022-03-29
Rated 5 out of 5 by from Super intuitive! I'm a young adult in school who had quite a lot of life change this past year from multiple W2s, 401(k) withdrawal, moving, etc., and TurboTax made filing my own taxes WAY easy! If I had any questions, they already answered them with their detailed instructions.
Date published: 2022-03-29
Rated 3 out of 5 by from Not as pleased as in past years I have been a Turbo Tax user since 2010. The Information from previous tax years, which has not changed, should be carried over and then asked to verify. Examples: Driver licenses numbers, Sch. C Business Code number, Vehicle information, I also needed to make an additional deduction on my Schedule C after completing the Ohio State return. The old dollar information concerning the Business Income Deduction was still on the State return. I knew it should have changed. I ran the return review and it was not caught I went in and fixed it myself. If I did not catch this error I would have had an $8.00 error of additional taxes due on my Ohio Return. I carryover any Federal refund to the next tax year. I could not find where the system should prompt me to do this this year. I had to go into the form view and change the information directly on the form. It may have been an option that appears before you E -file but I did not what to take a chance. This should have been a option choice in the question section. On Balance I probably will continue to use Turbo Tax, but may investigate other tax preparation products before 2022 return is due.
Date published: 2022-03-29
Rated 5 out of 5 by from TurboTax offers great service! The customer service was very friendly and helped me with what I needed to get my taxes filed.
Date published: 2022-03-29
Rated 2 out of 5 by from Turbo Tax is good - with one exception I have used Turbo Tax for years - but it always says receive one state efile for free - and have done two returns for 2021 and had to pay $25.00 for each return filed!
Date published: 2022-03-29
Rated 5 out of 5 by from TURBO TAX -- WILL USE TIL I DIE love dealing with people whose sole aim is to take care of your problem - that occurred today - THANK YOU
Date published: 2022-03-29
Rated 5 out of 5 by from My expert was a breath of fresh air I don’t normally use experts, but this year I mad a mistake somewhere along the line of filing and couldn’t figure out where or how to fix it. Thank goodness for Gregory.
Date published: 2022-03-29
Rated 5 out of 5 by from LIVE ASSISTANT VERSION ROCKS! Overall- I am VERY pleased with TT and would recommend. Once I get past the where did your income come from confusion, TurboTax (TT) is wonderful. When software prompts "any changes" and you say NO, it should fill in the information from the previous year and not walk you around the same somewhat confusing questions to fill in the same information. THAT has happened 3yrs in a row. Unfortunately, TT is also limited to what forms each State provides, and those can be confusing as well. I am very glad I upgraded to the live assist version this year, as I really needed the help!
Date published: 2022-03-29
Rated 5 out of 5 by from Turbo tax is great! Hopefully no more problems. Had a few bumps but Turbo Tax helped. Hopefully there won’t be anymore bumps.
Date published: 2022-03-29
Rated 5 out of 5 by from You were amazing! Thank you I wasn't sure I was on the right track but with help I learned and got the help I needed ! Thank you again and I will be back next year!
Date published: 2022-03-29
All TurboTax® Offerings Reviews - Page 3285