TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

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Rated 3 out of 5 by from Pretty good but disturbing updates 2 weeks Your California "adjustments to income" lead the filer to subtract RIC capital gains from California income that were filed in federal return ..... this isn't correct. Should read "accrued but not paid in 2021...this is uncommon". Lots of erroneous misreporting of California income with your wording.
Date published: 2022-04-02
Rated 2 out of 5 by from Too many software glitches and poor interface The good is that it cedes info from other sources and asks questions to help maximize deductions. However, just spent 5 hours finalizing the returns due to software glitches and a poor interface. For example, a question on one screen was left blank and as a result the software demanded we blank out key info elsewhere without explaining why. The rep could not help with this and it was only resolved an hour later when I noticed the line that was not answered yes or not, system should have figured this out.
Date published: 2022-04-02
Rated 1 out of 5 by from Sucks Can't enter a foreign postal code. Foreign tax credit form 1116 not ready, then ready, but says not available when i'm ready to enter the credit.
Date published: 2022-04-02
Rated 5 out of 5 by from Love turbo tax (anita) Walked me thru the process. Very clear for old lady. I am sure I got the most return. Talked to Anita on chat. She was a wonderful and helpful and knowledgeable person. I almost enjoyed talking about taxes
Date published: 2022-04-02
Rated 5 out of 5 by from Easy Squeezy Title speaks for itself. Not bad. I didn't try the "scan w-2" feature, but i'm sure it works fine and makes it faster.
Date published: 2022-04-02
Rated 4 out of 5 by from State tax add-ons are poorly prepared I have Turbo Tax Business. This does not include any State returns and you have to pay about $55 for each type of State return you do. I have an LLC, S-Corp and a C-Corp so I have to buy three State downloads. I just used the Virginia one for a C Corporation and it came up with a message requiring a copy of a Federal NOL F500P1 to be attached to the State return. Having said I should hit "continue" to be taken through the process it did nothing but tell me to scan this document which, based on the Forms view does not exist. It did not take me to the relevant form to be printed as it would normally do for the e-file and there was nothing in the help file, so I was left on my own. I decided to print a NOL worksheet that Turbotax has, and attached it without having any idea if that was the right document. It certainly was not marked as F500P1. This is a fairly typical issue with Turbotax when problems are complicated - the contextual help just disappears and you are left to fend for yourself.
Date published: 2022-04-02
Rated 5 out of 5 by from TurboTax is simple to use simple to download, simple instructions to upload all the info. Upgraded to live premier since this is the first year applying without an expensive CPA.
Date published: 2022-04-02
Rated 4 out of 5 by from Turbo Tax AGI for my daughter's return keeps being rejected as not matching the IRS database. Four times rejected - what am I now to do???
Date published: 2022-04-02
Rated 2 out of 5 by from Premier save me NOTHING vs Deluxe I was told I would have better guidance on stock sales if I used Premier. It did nothing (except charge me an extra $30)! What a waste!
Date published: 2022-04-02
Rated 5 out of 5 by from Very helpful! TurboTax made completing our federal and state returns go smoothly.
Date published: 2022-04-02
All TurboTax® Offerings Reviews - Page 3120
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Pretty good but disturbing updates 2 weeks Your California "adjustments to income" lead the filer to subtract RIC capital gains from California income that were filed in federal return ..... this isn't correct. Should read "accrued but not paid in 2021...this is uncommon". Lots of erroneous misreporting of California income with your wording.
Date published: 2022-04-02
Rated 2 out of 5 by from Too many software glitches and poor interface The good is that it cedes info from other sources and asks questions to help maximize deductions. However, just spent 5 hours finalizing the returns due to software glitches and a poor interface. For example, a question on one screen was left blank and as a result the software demanded we blank out key info elsewhere without explaining why. The rep could not help with this and it was only resolved an hour later when I noticed the line that was not answered yes or not, system should have figured this out.
Date published: 2022-04-02
Rated 1 out of 5 by from Sucks Can't enter a foreign postal code. Foreign tax credit form 1116 not ready, then ready, but says not available when i'm ready to enter the credit.
Date published: 2022-04-02
Rated 5 out of 5 by from Love turbo tax (anita) Walked me thru the process. Very clear for old lady. I am sure I got the most return. Talked to Anita on chat. She was a wonderful and helpful and knowledgeable person. I almost enjoyed talking about taxes
Date published: 2022-04-02
Rated 5 out of 5 by from Easy Squeezy Title speaks for itself. Not bad. I didn't try the "scan w-2" feature, but i'm sure it works fine and makes it faster.
Date published: 2022-04-02
Rated 4 out of 5 by from State tax add-ons are poorly prepared I have Turbo Tax Business. This does not include any State returns and you have to pay about $55 for each type of State return you do. I have an LLC, S-Corp and a C-Corp so I have to buy three State downloads. I just used the Virginia one for a C Corporation and it came up with a message requiring a copy of a Federal NOL F500P1 to be attached to the State return. Having said I should hit "continue" to be taken through the process it did nothing but tell me to scan this document which, based on the Forms view does not exist. It did not take me to the relevant form to be printed as it would normally do for the e-file and there was nothing in the help file, so I was left on my own. I decided to print a NOL worksheet that Turbotax has, and attached it without having any idea if that was the right document. It certainly was not marked as F500P1. This is a fairly typical issue with Turbotax when problems are complicated - the contextual help just disappears and you are left to fend for yourself.
Date published: 2022-04-02
Rated 5 out of 5 by from TurboTax is simple to use simple to download, simple instructions to upload all the info. Upgraded to live premier since this is the first year applying without an expensive CPA.
Date published: 2022-04-02
Rated 4 out of 5 by from Turbo Tax AGI for my daughter's return keeps being rejected as not matching the IRS database. Four times rejected - what am I now to do???
Date published: 2022-04-02
Rated 2 out of 5 by from Premier save me NOTHING vs Deluxe I was told I would have better guidance on stock sales if I used Premier. It did nothing (except charge me an extra $30)! What a waste!
Date published: 2022-04-02
Rated 5 out of 5 by from Very helpful! TurboTax made completing our federal and state returns go smoothly.
Date published: 2022-04-02
All TurboTax® Offerings Reviews - Page 3120