TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

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Rated 2 out of 5 by from Dislike is not strong enough! Far too complicated. Forces defaults, like 1040SR and makes it difficult to change. Forces other defaults that do not allow user to understand fully what is being decided. I do not like Turbo Tax, but I blame the IRS for the complexity. Another awful experience.
Date published: 2022-04-01
Rated 4 out of 5 by from Certainly quicker than doing taxes on paper Filing online through TurboTax's website only took 2 hours for state and federal even though I had to spend time digging up some documents. Only complaint is that there was no way to view how the responses were being transferred onto official forms for double-checking my entries.
Date published: 2022-04-01
Rated 5 out of 5 by from Best way to get your taxes done Normally I do my own taxes through Turbo Tax. This year I decided to try live, given the stimulus payments, advance child tax credit and change in job for my spouse. Didn't disappoint. Feels good knowing you have tax expert on the other side doing the hard work for you. Will defiantly go this route again.
Date published: 2022-04-01
Rated 2 out of 5 by from It got the job done but not quick Process took longer than it should have. Communication was slow to get a response and the price is a little higher than what I was told at the beginning. But i had to get the taxes done so I had no choice but to pay.
Date published: 2022-04-01
Rated 5 out of 5 by from Turbo Tax makes it easy Simple- Turbo Tax make it easy to return year after year. They prompt you to go to the next level & to compare info from the year before. That helps a lot. Mostly you just have to plug in the numbers. Easy.
Date published: 2022-04-01
Rated 3 out of 5 by from The turbo needs front work The system worked well. Final expert (Bradley) did a good job, I am pleased. However I was passed off to two experts before I got to Brad, this was after I went through the pre-tax person who was great at helping me get the information in put. The first two ‘Experts” ask for information which all ready been input.
Date published: 2022-04-01
Rated 3 out of 5 by from Toooooo Expensive Had me upgrade and I didn't want to but had to...don't appreciate that and unacceptable....
Date published: 2022-04-01
Rated 5 out of 5 by from Easy and Fast!! The live Experts team was very helpful, it only took few minutes to help me to fix some errors.
Date published: 2022-04-01
Rated 5 out of 5 by from Love my Turbo Tax Love that I can always depend on this service year after year.
Date published: 2022-04-01
Rated 4 out of 5 by from A little confusing, but overall great. Overall, this is a great product and definitely easier than filing by paper. Had a little confusion with the screen flows where prior to importing in this year's tax documents, was presented with a screen that said it needs review. Should have first taken me through the import and then shown summary. Also, after completing with live tax expert, the screen had no button for next action to take. Luckily, I was on with the live expert who showed work around. And experience with live expert was great. Definitely gave me more confidence before actually filing.
Date published: 2022-04-01
All TurboTax® Offerings Reviews - Page 3033
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Dislike is not strong enough! Far too complicated. Forces defaults, like 1040SR and makes it difficult to change. Forces other defaults that do not allow user to understand fully what is being decided. I do not like Turbo Tax, but I blame the IRS for the complexity. Another awful experience.
Date published: 2022-04-01
Rated 4 out of 5 by from Certainly quicker than doing taxes on paper Filing online through TurboTax's website only took 2 hours for state and federal even though I had to spend time digging up some documents. Only complaint is that there was no way to view how the responses were being transferred onto official forms for double-checking my entries.
Date published: 2022-04-01
Rated 5 out of 5 by from Best way to get your taxes done Normally I do my own taxes through Turbo Tax. This year I decided to try live, given the stimulus payments, advance child tax credit and change in job for my spouse. Didn't disappoint. Feels good knowing you have tax expert on the other side doing the hard work for you. Will defiantly go this route again.
Date published: 2022-04-01
Rated 2 out of 5 by from It got the job done but not quick Process took longer than it should have. Communication was slow to get a response and the price is a little higher than what I was told at the beginning. But i had to get the taxes done so I had no choice but to pay.
Date published: 2022-04-01
Rated 5 out of 5 by from Turbo Tax makes it easy Simple- Turbo Tax make it easy to return year after year. They prompt you to go to the next level & to compare info from the year before. That helps a lot. Mostly you just have to plug in the numbers. Easy.
Date published: 2022-04-01
Rated 3 out of 5 by from The turbo needs front work The system worked well. Final expert (Bradley) did a good job, I am pleased. However I was passed off to two experts before I got to Brad, this was after I went through the pre-tax person who was great at helping me get the information in put. The first two ‘Experts” ask for information which all ready been input.
Date published: 2022-04-01
Rated 3 out of 5 by from Toooooo Expensive Had me upgrade and I didn't want to but had to...don't appreciate that and unacceptable....
Date published: 2022-04-01
Rated 5 out of 5 by from Easy and Fast!! The live Experts team was very helpful, it only took few minutes to help me to fix some errors.
Date published: 2022-04-01
Rated 5 out of 5 by from Love my Turbo Tax Love that I can always depend on this service year after year.
Date published: 2022-04-01
Rated 4 out of 5 by from A little confusing, but overall great. Overall, this is a great product and definitely easier than filing by paper. Had a little confusion with the screen flows where prior to importing in this year's tax documents, was presented with a screen that said it needs review. Should have first taken me through the import and then shown summary. Also, after completing with live tax expert, the screen had no button for next action to take. Luckily, I was on with the live expert who showed work around. And experience with live expert was great. Definitely gave me more confidence before actually filing.
Date published: 2022-04-01
All TurboTax® Offerings Reviews - Page 3033