TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

(4.4/5 | 65147 reviews)
Star ratings are from 2021
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Rated 4 out of 5 by from Turbo Tax Really is Great...BUT I was supposed to get a FREE State Return to go with my Federal but had to pay $25 at the end while filing. Now if I want my $25 back I have to sit through the one thing I DON'T like about Turbo Tax: their voice activated phone system. If it wasn't for the unpleasant experience when I call (once you get a live person it's fine...if you can get that far without screaming your head off because their voice recognition software thinks you want a ham sandwich), I would give them 10 stars. The actual people there are terrific. I would love to get my $25 back if anyone at the company reads this. I would then be happy to submit a 5-Star review then as well, as opposed to a 4-Star.
Date published: 2021-05-08
Rated 5 out of 5 by from Turbo Tax makes tax time less painful Walked me through each section and only took me an hour to file.
Date published: 2021-05-08
Rated 2 out of 5 by from Hung up on me and then didn't answer questions First person I talked to got disconnected. No problem.. but then they should have called me back. Instead she just requested to view my screen again. Then she moused around the screen trying to tell me something. Given that she did not call me back and there was no chat window or anything... how did she expect to finish helping me? So I chatted in again with some straightforward questions but then just got told to go answer the questions again. My question can't be answered by just going back to the list.
Date published: 2021-05-08
Rated 5 out of 5 by from Been using this product for many many years There are a few issues this year that I never experienced in prior years. Maybe the pandemic caused this. lol
Date published: 2021-05-08
Rated 3 out of 5 by from Great only when things are simple. Great only when things are simple. becomes difficult to use when complicated situations
Date published: 2021-05-08
Rated 5 out of 5 by from Taxes are easy Turbotax guides me through the whole process, it's do easy! I just need to make sure all documentation is neatly piled on the table before I start. Then it's easy peasy!
Date published: 2021-05-08
Rated 5 out of 5 by from Turbotax makes filing easy I like that if I have questions, the app has answers easily accessible right in the app
Date published: 2021-05-08
Rated 5 out of 5 by from TurboTax is the way to go with filing taxes! TurboTax is user friendly and appears to cover all areas required for successful filing of taxes. Each time you access the TurboTax software (if you work on your taxes in segments), the program picks up where you left off. The software also searches for the latest TurboTax program updates each time you access the program. That makes me fill confident that I am filing following the most current tax laws and areas that could benefit me the most are addressed.
Date published: 2021-05-08
Rated 5 out of 5 by from Always east, always accurate Turbo Tax is the best way to file taxes. They are always up to date with the tax laws. I only wish it did not cost to e-file the state tax.
Date published: 2021-05-08
Rated 5 out of 5 by from TurboTax was super reliable! It was super easy to use. Have been using for about 8+ years now.
Date published: 2021-05-08
All TurboTax® Offerings Reviews - Page 2593
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Turbo Tax Really is Great...BUT I was supposed to get a FREE State Return to go with my Federal but had to pay $25 at the end while filing. Now if I want my $25 back I have to sit through the one thing I DON'T like about Turbo Tax: their voice activated phone system. If it wasn't for the unpleasant experience when I call (once you get a live person it's fine...if you can get that far without screaming your head off because their voice recognition software thinks you want a ham sandwich), I would give them 10 stars. The actual people there are terrific. I would love to get my $25 back if anyone at the company reads this. I would then be happy to submit a 5-Star review then as well, as opposed to a 4-Star.
Date published: 2021-05-08
Rated 5 out of 5 by from Turbo Tax makes tax time less painful Walked me through each section and only took me an hour to file.
Date published: 2021-05-08
Rated 2 out of 5 by from Hung up on me and then didn't answer questions First person I talked to got disconnected. No problem.. but then they should have called me back. Instead she just requested to view my screen again. Then she moused around the screen trying to tell me something. Given that she did not call me back and there was no chat window or anything... how did she expect to finish helping me? So I chatted in again with some straightforward questions but then just got told to go answer the questions again. My question can't be answered by just going back to the list.
Date published: 2021-05-08
Rated 5 out of 5 by from Been using this product for many many years There are a few issues this year that I never experienced in prior years. Maybe the pandemic caused this. lol
Date published: 2021-05-08
Rated 3 out of 5 by from Great only when things are simple. Great only when things are simple. becomes difficult to use when complicated situations
Date published: 2021-05-08
Rated 5 out of 5 by from Taxes are easy Turbotax guides me through the whole process, it's do easy! I just need to make sure all documentation is neatly piled on the table before I start. Then it's easy peasy!
Date published: 2021-05-08
Rated 5 out of 5 by from Turbotax makes filing easy I like that if I have questions, the app has answers easily accessible right in the app
Date published: 2021-05-08
Rated 5 out of 5 by from TurboTax is the way to go with filing taxes! TurboTax is user friendly and appears to cover all areas required for successful filing of taxes. Each time you access the TurboTax software (if you work on your taxes in segments), the program picks up where you left off. The software also searches for the latest TurboTax program updates each time you access the program. That makes me fill confident that I am filing following the most current tax laws and areas that could benefit me the most are addressed.
Date published: 2021-05-08
Rated 5 out of 5 by from Always east, always accurate Turbo Tax is the best way to file taxes. They are always up to date with the tax laws. I only wish it did not cost to e-file the state tax.
Date published: 2021-05-08
Rated 5 out of 5 by from TurboTax was super reliable! It was super easy to use. Have been using for about 8+ years now.
Date published: 2021-05-08
All TurboTax® Offerings Reviews - Page 2593