TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

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Rated 3 out of 5 by from state level instructions confusing, year after yea Been using TurboTax for many years. IMO, instructions for state forms have always been mediocre. It's as if the company just doesn't review and consider the way that instructions are phrased on the software. But it's getting worse. C'mon guys, we're relying on you in order to do our taxes. READ what you're putting into the software and THINK whether it's clear what you're telling people to do. HINT: It's often NOT clear. And I'm not even doing anything particularly sophisticated. Just a homeowner who works in NYC but lives in NJ.
Date published: 2022-04-09
Rated 2 out of 5 by from Too many "Partners"... I've been using TurboTax for 8 years now. This will probably be my last. There are way too many disclosures and fine print at the end. Not a fan of whatever the Greendot non-sense and their fees are. I'm not paying them to process anything going forward and since they are a surprise sprung on you at the end, I won't begin with TurboTax again.
Date published: 2022-04-09
Rated 5 out of 5 by from EASY AND AFFORDABLE Easy to do, let me feel independent and confident!!!
Date published: 2022-04-09
Rated 5 out of 5 by from Easy and simple I decided this year to use help and I'm not afraid to said it was the right decision. Simple and efficient. Franklin the expert that help didn't waste any time helping and been available 24/7
Date published: 2022-04-09
Rated 4 out of 5 by from easy to use easy to use with helpful tips along the way to filing
Date published: 2022-04-09
Rated 5 out of 5 by from Turbo Tax is great Super-fast and easy, almost mistake proof. Guides you all the way.
Date published: 2022-04-09
Rated 5 out of 5 by from Great experience! Patricia was knowledgeable and efficient! Will use again..
Date published: 2022-04-09
Rated 5 out of 5 by from TurboTax was incredibly fast and simple to use I was able to gather and enter all of my information in a couple of hours. TurboTax was able import my previous tax return data. This year, I used the on-line version and I was very satisfied not buying or installing software. This will be my preference going forward.
Date published: 2022-04-09
Rated 2 out of 5 by from Changes Made Using TT More Inconvenient Normally I have high recommendations for TurboTax. This is the first time I have done my mom's taxes (Deluxe version), our business taxes (Business) and our personal taxes (Premier) in three years. The last time I did this, I could install AND KEEP the different versions of TurboTax on my home PC because the version was part of the software name. This year, however, I had to use 3 different devices or uninstall other versions. While there may be legit reasons, I feel it was a bad business decision. That coupled with the Business version only available for Windows and not for Mac, I will seek out other tax preparation methods for 2022 forward.
Date published: 2022-04-09
Rated 2 out of 5 by from turbo tax frustrating fed and state rejected due to ip pin. forgot to enter first time found number for second and third and was again rejected. Now struggling to pay because verification code somes to slow.
Date published: 2022-04-09
All TurboTax® Offerings Reviews - Page 2307
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from state level instructions confusing, year after yea Been using TurboTax for many years. IMO, instructions for state forms have always been mediocre. It's as if the company just doesn't review and consider the way that instructions are phrased on the software. But it's getting worse. C'mon guys, we're relying on you in order to do our taxes. READ what you're putting into the software and THINK whether it's clear what you're telling people to do. HINT: It's often NOT clear. And I'm not even doing anything particularly sophisticated. Just a homeowner who works in NYC but lives in NJ.
Date published: 2022-04-09
Rated 2 out of 5 by from Too many "Partners"... I've been using TurboTax for 8 years now. This will probably be my last. There are way too many disclosures and fine print at the end. Not a fan of whatever the Greendot non-sense and their fees are. I'm not paying them to process anything going forward and since they are a surprise sprung on you at the end, I won't begin with TurboTax again.
Date published: 2022-04-09
Rated 5 out of 5 by from EASY AND AFFORDABLE Easy to do, let me feel independent and confident!!!
Date published: 2022-04-09
Rated 5 out of 5 by from Easy and simple I decided this year to use help and I'm not afraid to said it was the right decision. Simple and efficient. Franklin the expert that help didn't waste any time helping and been available 24/7
Date published: 2022-04-09
Rated 4 out of 5 by from easy to use easy to use with helpful tips along the way to filing
Date published: 2022-04-09
Rated 5 out of 5 by from Turbo Tax is great Super-fast and easy, almost mistake proof. Guides you all the way.
Date published: 2022-04-09
Rated 5 out of 5 by from Great experience! Patricia was knowledgeable and efficient! Will use again..
Date published: 2022-04-09
Rated 5 out of 5 by from TurboTax was incredibly fast and simple to use I was able to gather and enter all of my information in a couple of hours. TurboTax was able import my previous tax return data. This year, I used the on-line version and I was very satisfied not buying or installing software. This will be my preference going forward.
Date published: 2022-04-09
Rated 2 out of 5 by from Changes Made Using TT More Inconvenient Normally I have high recommendations for TurboTax. This is the first time I have done my mom's taxes (Deluxe version), our business taxes (Business) and our personal taxes (Premier) in three years. The last time I did this, I could install AND KEEP the different versions of TurboTax on my home PC because the version was part of the software name. This year, however, I had to use 3 different devices or uninstall other versions. While there may be legit reasons, I feel it was a bad business decision. That coupled with the Business version only available for Windows and not for Mac, I will seek out other tax preparation methods for 2022 forward.
Date published: 2022-04-09
Rated 2 out of 5 by from turbo tax frustrating fed and state rejected due to ip pin. forgot to enter first time found number for second and third and was again rejected. Now struggling to pay because verification code somes to slow.
Date published: 2022-04-09
All TurboTax® Offerings Reviews - Page 2307