TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

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Rated 4 out of 5 by from One of the best tax planning software as a service Overall good. You're terrible at calling out, and catching Cost basis errors on stock purchases an sales though. For example if a 1099 that you've pulled from a brokerage firm electronically doesn't list an exact 'acquired date (box 1b)' on any page, on any form, your optical character recognition should catch that. How many millions of people are paying short term capital gains, because the brokerage firm didn't properly track the acquire date (but also clearly called it out :)). Other than that, you guys do a great job. Just tons of overpayments on long term vs. short term capital gains that should be obvious to the software (we're not expecting it to catch each transaction, just missing dates on transactions). Thanks!
Date published: 2022-10-13
Rated 5 out of 5 by from Awesomely easy Up to date with the tax regulations, Turbo Tax has made it ridiculously easy to file following their step-by-step format!
Date published: 2022-10-13
Rated 5 out of 5 by from Thank you for live help!!! It was great receiving Mary's help. Her professionalism and tips for saving me money had helped us immensely.
Date published: 2022-10-13
Rated 2 out of 5 by from Clear as mud I've used TurboTax for nearly 20 years. 2021 was the worst in terms of help and navigation. The child tax credit was the worst, but even simply navigating the product was obtuse. Next year, I'll think twice about purchasing this again.
Date published: 2022-10-13
Rated 5 out of 5 by from Excellent customer service Lori was great help. Great attitude and helped with all my questions.
Date published: 2022-10-13
Rated 5 out of 5 by from EXCELLENT Easy to use they guide you right through it...Rite on Turbo Tax i'll continue to use you from here on out and telll everyone i can about it
Date published: 2022-10-13
Rated 5 out of 5 by from Turbo Tax makes taxes MUCH easier I have been using Turbo Tax for my family for many years. Even with starting a new business, Turbo Tax helps walk you through all the things you need to file correctly. My 5 adult kids also use Turbo Tax...or have me do it...lol. Thank you Turbo Tax!
Date published: 2022-10-13
Rated 5 out of 5 by from Alice from turbotax is great! Super thorough and amazing, patient, answered all questions
Date published: 2022-10-13
Rated 5 out of 5 by from Very Quick & Easy Started an LLC last year & was worried how complicated a federal return was going to be. Purchased this software & completed the necessary form within hours; the step-by-step process was very easy!
Date published: 2022-10-13
Rated 5 out of 5 by from Satisfied Customer Very awesome customer service and support! I had a small hiccup which was totally my fault, not Turb Tax. But when I contacted the customer service department they were so helpful and resolved my issue.
Date published: 2022-10-13
All TurboTax® Offerings Reviews - Page 184
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from One of the best tax planning software as a service Overall good. You're terrible at calling out, and catching Cost basis errors on stock purchases an sales though. For example if a 1099 that you've pulled from a brokerage firm electronically doesn't list an exact 'acquired date (box 1b)' on any page, on any form, your optical character recognition should catch that. How many millions of people are paying short term capital gains, because the brokerage firm didn't properly track the acquire date (but also clearly called it out :)). Other than that, you guys do a great job. Just tons of overpayments on long term vs. short term capital gains that should be obvious to the software (we're not expecting it to catch each transaction, just missing dates on transactions). Thanks!
Date published: 2022-10-13
Rated 5 out of 5 by from Awesomely easy Up to date with the tax regulations, Turbo Tax has made it ridiculously easy to file following their step-by-step format!
Date published: 2022-10-13
Rated 5 out of 5 by from Thank you for live help!!! It was great receiving Mary's help. Her professionalism and tips for saving me money had helped us immensely.
Date published: 2022-10-13
Rated 2 out of 5 by from Clear as mud I've used TurboTax for nearly 20 years. 2021 was the worst in terms of help and navigation. The child tax credit was the worst, but even simply navigating the product was obtuse. Next year, I'll think twice about purchasing this again.
Date published: 2022-10-13
Rated 5 out of 5 by from Excellent customer service Lori was great help. Great attitude and helped with all my questions.
Date published: 2022-10-13
Rated 5 out of 5 by from EXCELLENT Easy to use they guide you right through it...Rite on Turbo Tax i'll continue to use you from here on out and telll everyone i can about it
Date published: 2022-10-13
Rated 5 out of 5 by from Turbo Tax makes taxes MUCH easier I have been using Turbo Tax for my family for many years. Even with starting a new business, Turbo Tax helps walk you through all the things you need to file correctly. My 5 adult kids also use Turbo Tax...or have me do it...lol. Thank you Turbo Tax!
Date published: 2022-10-13
Rated 5 out of 5 by from Alice from turbotax is great! Super thorough and amazing, patient, answered all questions
Date published: 2022-10-13
Rated 5 out of 5 by from Very Quick & Easy Started an LLC last year & was worried how complicated a federal return was going to be. Purchased this software & completed the necessary form within hours; the step-by-step process was very easy!
Date published: 2022-10-13
Rated 5 out of 5 by from Satisfied Customer Very awesome customer service and support! I had a small hiccup which was totally my fault, not Turb Tax. But when I contacted the customer service department they were so helpful and resolved my issue.
Date published: 2022-10-13
All TurboTax® Offerings Reviews - Page 184