TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

Our most popular product, TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

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Student
Rated 1 out of 5 by from Frustrating service Not user friendly at all! It kept making me fill out a form that didn’t apply to me and wouldn’t let me e-file without it, but I also couldn’t delete it. The robots don’t help at alll either, just made me more frustrated. When I finally got through to a real human (after waiting on hold for 40 minutes) to show me how to delete the form she was very kind and helpful. Very frustrating experience.
Date published: 2021-05-10
Rated 5 out of 5 by from Awesome Service This was my first time using this service. I was pleasantly surprised how easy it was. The expert that I was matched with was stellar.
Date published: 2021-05-10
Rated 2 out of 5 by from TurboTax needs to give customers more real HELP TurboTax needs to get a CHAT help. I have tried to get in touch to someone for a 1099INT form and there was no way to convey my questions but get lots of options. I paid $150 dollars for what? I am not going to your office with paperwork. I am entering all my information. What are the charges for? I am pretty upset. I could have been done with taxes on Saturday 5/8.
Date published: 2021-05-10
Rated 5 out of 5 by from Great work, for AD Militiary Amazing , the live chat works wonders, any military person should use.
Date published: 2021-05-10
Rated 3 out of 5 by from Not as good as in the past In previous years, TT was smooth and flawless. This year it was more difficult to use. I had to re-enter data multiple times; had trouble correcting errors that it found. Very frustrating experience this year.
Date published: 2021-05-10
Rated 3 out of 5 by from Finally some help There is a bug in the download version of Turbotax impacting very few people. There is no way to delete dependents on a state return if they were entered in error. I was helped by Darnelle who showed me how to delete the state return and reenter (fed return OK)
Date published: 2021-05-10
Rated 5 out of 5 by from Turbo Tax is Awesome! James was awesome will use your service next year.
Date published: 2021-05-10
Rated 3 out of 5 by from TOO MANY POP UPS and errors There were too many pop ups taking me to different sites that had no real bearing on my return. I also have had 5 different rejections of my form from the IRS. I have done what you said to do to fix the problem with no fix. Even your review process is insane.
Date published: 2021-05-10
Rated 4 out of 5 by from Turbo Tax is great The live help was focused on the product's features and she answered all of my questions. The process was smooth and straight forward
Date published: 2021-05-10
Rated 5 out of 5 by from Turbo Tax is excellent I use Turbo Tax for the last five years. It is easy to use
Date published: 2021-05-10
All TurboTax® Offerings Reviews - Page 1550
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 1 out of 5 by from Frustrating service Not user friendly at all! It kept making me fill out a form that didn’t apply to me and wouldn’t let me e-file without it, but I also couldn’t delete it. The robots don’t help at alll either, just made me more frustrated. When I finally got through to a real human (after waiting on hold for 40 minutes) to show me how to delete the form she was very kind and helpful. Very frustrating experience.
Date published: 2021-05-10
Rated 5 out of 5 by from Awesome Service This was my first time using this service. I was pleasantly surprised how easy it was. The expert that I was matched with was stellar.
Date published: 2021-05-10
Rated 2 out of 5 by from TurboTax needs to give customers more real HELP TurboTax needs to get a CHAT help. I have tried to get in touch to someone for a 1099INT form and there was no way to convey my questions but get lots of options. I paid $150 dollars for what? I am not going to your office with paperwork. I am entering all my information. What are the charges for? I am pretty upset. I could have been done with taxes on Saturday 5/8.
Date published: 2021-05-10
Rated 5 out of 5 by from Great work, for AD Militiary Amazing , the live chat works wonders, any military person should use.
Date published: 2021-05-10
Rated 3 out of 5 by from Not as good as in the past In previous years, TT was smooth and flawless. This year it was more difficult to use. I had to re-enter data multiple times; had trouble correcting errors that it found. Very frustrating experience this year.
Date published: 2021-05-10
Rated 3 out of 5 by from Finally some help There is a bug in the download version of Turbotax impacting very few people. There is no way to delete dependents on a state return if they were entered in error. I was helped by Darnelle who showed me how to delete the state return and reenter (fed return OK)
Date published: 2021-05-10
Rated 5 out of 5 by from Turbo Tax is Awesome! James was awesome will use your service next year.
Date published: 2021-05-10
Rated 3 out of 5 by from TOO MANY POP UPS and errors There were too many pop ups taking me to different sites that had no real bearing on my return. I also have had 5 different rejections of my form from the IRS. I have done what you said to do to fix the problem with no fix. Even your review process is insane.
Date published: 2021-05-10
Rated 4 out of 5 by from Turbo Tax is great The live help was focused on the product's features and she answered all of my questions. The process was smooth and straight forward
Date published: 2021-05-10
Rated 5 out of 5 by from Turbo Tax is excellent I use Turbo Tax for the last five years. It is easy to use
Date published: 2021-05-10
All TurboTax® Offerings Reviews - Page 1550