TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

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Rated 2 out of 5 by from You've got a lot to answer for This is one of the worst experiences with Turbo Tax I've had. First I was forced to pay an exhorbatent amount to "talk" with someone. I think I talked to 5 people. One helped me fill out the detail pages for ESPP sale - turns out in there is some sort of bug so after two days of entry (I had 87 lots of sales to account for), the software wasn't capturing it!!!!! Then there is the "review" by CPA's, but the first one I spoke with didn't have a clue and just clicked his way through. There should be some way to reach someone who has the expertise needed to answer a question. The ONLY person who helped was Celine but unfortunately, she didn't have the access to see what the software was doing in not picking up the data. But she is an excellent CSR. I will be requesting a refund from Inuit for the money I had to spend to get NO RESOLUTION. I wouldn't mind paying if results were given.
Date published: 2022-04-15
Rated 3 out of 5 by from TurboTax is Slipping I'm paying for Premier now, and 2020's issue didn't get the maximum charitable deduction right, causing the IRS to hold up my refund almost a year. So it also didn't transfer the excess to 2021's Schedule A. 2020's version also didn't remind me to move the basis for my deceased wife's Roth IRA to the mine, which I combined it with. So 2021's gave me an error message. Bottom line: more steps aren't being cared for by the programming, so the user has to be increasingly tax savvy to get the program to work right. It is NOT as easy as they make it out to be. And getting assistance? Good luck getting through the automated attendant!
Date published: 2022-04-15
Rated 4 out of 5 by from Great I file this way every year so do members of my family.
Date published: 2022-04-15
Rated 4 out of 5 by from Easy to use! Fast and easy to use! 1099 import from TDAmeritrade was great.
Date published: 2022-04-15
Rated 5 out of 5 by from Relaxing and comfortable Easy to use and love the ease of getting questions answered
Date published: 2022-04-15
Rated 5 out of 5 by from Turbo Tax is very user friendly Turbo Tax is very user friendly and guides you through the steps seamlessly.
Date published: 2022-04-15
Rated 5 out of 5 by from Amazing Tax Return Experience This software provides an excellent experience each year, but I believe it has been honed to perfection this year. Every question along the way was explained and I gained new knowledge of tax rules I had never previously understood. I even received personal help from a tax expert within 15 minutes of requesting. She shared her expertise concisely and confidently, and with a friendly smile.
Date published: 2022-04-15
Rated 5 out of 5 by from TT is helping! It's better to do it yourself. You are sure it's done and done correctly.
Date published: 2022-04-15
Rated 4 out of 5 by from So easy to use! TurboTax makes doing my own taxes so easy! Thank you!
Date published: 2022-04-15
Rated 5 out of 5 by from Turbo Tax Thorough Tax Preparation I've used Turbo Tax since the 80's and it has evolved into a great timesaver. Due to the fact that I own rentals, I am not confident that I will remember everything and that leaves me with the option of using an accountant. I did that once and so I know exactly how much using TurboTax saves me and I feel that with it, I'm doing a job just as thorough as the accountant. I've used the Premier version for ten years now and all my records are backed up on DVD. Each year, TurboTax imports the previous year and compares as I prepare the current. Great tools are included for future planning and built-in reviews and checks to alert the user on conditions that may increase the possibility for audits. It is loaded with filing options to print, mail, electronically file or direct deposit for refunds and file for extensions. I love this program and will be using it next year.
Date published: 2022-04-15
All TurboTax® Offerings Reviews - Page 1344
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from You've got a lot to answer for This is one of the worst experiences with Turbo Tax I've had. First I was forced to pay an exhorbatent amount to "talk" with someone. I think I talked to 5 people. One helped me fill out the detail pages for ESPP sale - turns out in there is some sort of bug so after two days of entry (I had 87 lots of sales to account for), the software wasn't capturing it!!!!! Then there is the "review" by CPA's, but the first one I spoke with didn't have a clue and just clicked his way through. There should be some way to reach someone who has the expertise needed to answer a question. The ONLY person who helped was Celine but unfortunately, she didn't have the access to see what the software was doing in not picking up the data. But she is an excellent CSR. I will be requesting a refund from Inuit for the money I had to spend to get NO RESOLUTION. I wouldn't mind paying if results were given.
Date published: 2022-04-15
Rated 3 out of 5 by from TurboTax is Slipping I'm paying for Premier now, and 2020's issue didn't get the maximum charitable deduction right, causing the IRS to hold up my refund almost a year. So it also didn't transfer the excess to 2021's Schedule A. 2020's version also didn't remind me to move the basis for my deceased wife's Roth IRA to the mine, which I combined it with. So 2021's gave me an error message. Bottom line: more steps aren't being cared for by the programming, so the user has to be increasingly tax savvy to get the program to work right. It is NOT as easy as they make it out to be. And getting assistance? Good luck getting through the automated attendant!
Date published: 2022-04-15
Rated 4 out of 5 by from Great I file this way every year so do members of my family.
Date published: 2022-04-15
Rated 4 out of 5 by from Easy to use! Fast and easy to use! 1099 import from TDAmeritrade was great.
Date published: 2022-04-15
Rated 5 out of 5 by from Relaxing and comfortable Easy to use and love the ease of getting questions answered
Date published: 2022-04-15
Rated 5 out of 5 by from Turbo Tax is very user friendly Turbo Tax is very user friendly and guides you through the steps seamlessly.
Date published: 2022-04-15
Rated 5 out of 5 by from Amazing Tax Return Experience This software provides an excellent experience each year, but I believe it has been honed to perfection this year. Every question along the way was explained and I gained new knowledge of tax rules I had never previously understood. I even received personal help from a tax expert within 15 minutes of requesting. She shared her expertise concisely and confidently, and with a friendly smile.
Date published: 2022-04-15
Rated 5 out of 5 by from TT is helping! It's better to do it yourself. You are sure it's done and done correctly.
Date published: 2022-04-15
Rated 4 out of 5 by from So easy to use! TurboTax makes doing my own taxes so easy! Thank you!
Date published: 2022-04-15
Rated 5 out of 5 by from Turbo Tax Thorough Tax Preparation I've used Turbo Tax since the 80's and it has evolved into a great timesaver. Due to the fact that I own rentals, I am not confident that I will remember everything and that leaves me with the option of using an accountant. I did that once and so I know exactly how much using TurboTax saves me and I feel that with it, I'm doing a job just as thorough as the accountant. I've used the Premier version for ten years now and all my records are backed up on DVD. Each year, TurboTax imports the previous year and compares as I prepare the current. Great tools are included for future planning and built-in reviews and checks to alert the user on conditions that may increase the possibility for audits. It is loaded with filing options to print, mail, electronically file or direct deposit for refunds and file for extensions. I love this program and will be using it next year.
Date published: 2022-04-15
All TurboTax® Offerings Reviews - Page 1344