TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

(4.5/5 | 63465 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from I use TurboTax Deluxe every year! It works great for me! I trust TurboTax because it has worked so well for me (for over 20 years!)
Date published: 2022-04-18
Rated 5 out of 5 by from easy to understand A few confusing questions, resolved with information
Date published: 2022-04-18
Rated 5 out of 5 by from Turbo Tax is the one to use! I moved in 2021 and I had a live chat with Paula who was amazing and helped me step by step! Thanks - see you next year!
Date published: 2022-04-18
Rated 1 out of 5 by from Opaque The 2021 TurboTax Deluxe software is different from previous years. It's tedious, ambiguous, and dishonest. Per details of purchase, was supposed to get one FREE state e-filing. Tried for an hour to locate FREE. My time is more valuable. Paid the $25. Will SERIOUSLY consider H&R BLOCK's software, next year.
Date published: 2022-04-18
Rated 5 out of 5 by from Turbo Tax Is AWESOME The whole process was so easy, no frustration at all so very helpful, very user friendly.
Date published: 2022-04-18
Rated 5 out of 5 by from Awesome Product Overall I think this is one of the best programs I used. And the extra that help you check for errors is a bonus. I will continue to use this program.
Date published: 2022-04-18
Rated 5 out of 5 by from Discount code did not work.LOVED WORKING WITH ANN! I was suppose to have a discount code at checkout and it was not there nor could we figure out how to find it. Ann was very helpful, kind, and knowledgable. She answered all my questions and took her time.
Date published: 2022-04-18
Rated 3 out of 5 by from What's expected. Unclear marketing & product names The program works as expected. Considering the Fed and States know what we make I'm surprised we have to pay for any software at all - even if not a simple return. There is unclear wording surrounding "State Program" and "State E-file". It should be assumed that if the phrase "1 Free State included" is used it would incorporate both and not require parsing of grammar, small text, or semantics. I'd just include in the cost of the software as it would remove a negative point of friction and lead to more positive reviews. (I know reviews and perception isn't the goal, its profit. ANd if this confusion doesn't lead to reduction of profit, I'm sure nothing will be done. Wish profit wasn't the goal. I own my own business and I'm trying to find way to create jobs and spread the wealth over just accumulating it.)
Date published: 2022-04-18
Rated 5 out of 5 by from Used Turbo for years It always great. Love TurboTax. Will continue to use.
Date published: 2022-04-18
Rated 5 out of 5 by from Thank you Turbo Tax Thanks again to Turbo Tax, I was able to successfully file my taxes before the deadline. Prior to using TurboTax, I would spend hundreds of dollars each year to have my taxes filed, I was intimidated. I am so happy my sister recommended this. This method is easy and straightforward, no guesswork on what to do next. I also like the optional service of having real-time help available with a Live person. Once you go Turbo Tax, there is no going back!!
Date published: 2022-04-18
All TurboTax® Offerings Reviews - Page 1168
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from I use TurboTax Deluxe every year! It works great for me! I trust TurboTax because it has worked so well for me (for over 20 years!)
Date published: 2022-04-18
Rated 5 out of 5 by from easy to understand A few confusing questions, resolved with information
Date published: 2022-04-18
Rated 5 out of 5 by from Turbo Tax is the one to use! I moved in 2021 and I had a live chat with Paula who was amazing and helped me step by step! Thanks - see you next year!
Date published: 2022-04-18
Rated 1 out of 5 by from Opaque The 2021 TurboTax Deluxe software is different from previous years. It's tedious, ambiguous, and dishonest. Per details of purchase, was supposed to get one FREE state e-filing. Tried for an hour to locate FREE. My time is more valuable. Paid the $25. Will SERIOUSLY consider H&R BLOCK's software, next year.
Date published: 2022-04-18
Rated 5 out of 5 by from Turbo Tax Is AWESOME The whole process was so easy, no frustration at all so very helpful, very user friendly.
Date published: 2022-04-18
Rated 5 out of 5 by from Awesome Product Overall I think this is one of the best programs I used. And the extra that help you check for errors is a bonus. I will continue to use this program.
Date published: 2022-04-18
Rated 5 out of 5 by from Discount code did not work.LOVED WORKING WITH ANN! I was suppose to have a discount code at checkout and it was not there nor could we figure out how to find it. Ann was very helpful, kind, and knowledgable. She answered all my questions and took her time.
Date published: 2022-04-18
Rated 3 out of 5 by from What's expected. Unclear marketing & product names The program works as expected. Considering the Fed and States know what we make I'm surprised we have to pay for any software at all - even if not a simple return. There is unclear wording surrounding "State Program" and "State E-file". It should be assumed that if the phrase "1 Free State included" is used it would incorporate both and not require parsing of grammar, small text, or semantics. I'd just include in the cost of the software as it would remove a negative point of friction and lead to more positive reviews. (I know reviews and perception isn't the goal, its profit. ANd if this confusion doesn't lead to reduction of profit, I'm sure nothing will be done. Wish profit wasn't the goal. I own my own business and I'm trying to find way to create jobs and spread the wealth over just accumulating it.)
Date published: 2022-04-18
Rated 5 out of 5 by from Used Turbo for years It always great. Love TurboTax. Will continue to use.
Date published: 2022-04-18
Rated 5 out of 5 by from Thank you Turbo Tax Thanks again to Turbo Tax, I was able to successfully file my taxes before the deadline. Prior to using TurboTax, I would spend hundreds of dollars each year to have my taxes filed, I was intimidated. I am so happy my sister recommended this. This method is easy and straightforward, no guesswork on what to do next. I also like the optional service of having real-time help available with a Live person. Once you go Turbo Tax, there is no going back!!
Date published: 2022-04-18
All TurboTax® Offerings Reviews - Page 1168