TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

(4.4/5 | 65147 reviews)
Star ratings are from 2021
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Fast and easy! It was fast and easy, and only took minutes! Definitely recommend.
Date published: 2022-01-19
Rated 4 out of 5 by from 7 years of turbo tax filing Overall, turbo tax has become much more saturated with "upgrades" and add ons in the past two years than when it started and I could file for free. The website claims "free" filing what they don't share is that only certain features qualify for free filings and that's if you have the easiest type of filing like I do as single, no dependents, one employer for years. This time I had issues with choosing the self-employed option and then it wouldn't let me not file it that way which was $90 as opposed to $40. I had to call customer service for the refund/credit and at first I got a rep who was not educated on what to do with my order so there was another rep on the other line trying to help him, I had to hang up after 25 minutes of no resolution and go back to work. The second time I called in the morning so I was prepared to be on hold for 30 minutes,I was pleasantly surprised when I got Carol as my rep and she was able to help me in less than 12 minutes. She was pleasant the whole time and never put me on hold to figure out what she had to do. Now that what I didn't enjoy about the website is out of the way, I will say it is very user friendly and breaks things down each step of the way. It makes me feel secure when it checks all the possible deductions routes and reviews it for any flags before sending to the IRS. I continue to use this application because of it's user friendly features and to me it's worth paying 40 bucks to file it. Please just stop shoving add ons and upgrades in every step of the filing, one "No" should be sufficient.
Date published: 2022-01-19
Rated 5 out of 5 by from awesom Simple to use! husband will do his also! highly recommended
Date published: 2022-01-19
Rated 5 out of 5 by from Great Job Very good, professional was able to handle all my questions.
Date published: 2022-01-19
Rated 5 out of 5 by from Amazing Turbo tax was very easy to navigate from uploading W2's to entering income information.
Date published: 2022-01-19
Rated 5 out of 5 by from Turbo Tax is amazing! I have used Turbo Tax for the past 8 years. It is so quick and easy!
Date published: 2022-01-19
Rated 5 out of 5 by from Awesome love turbo tax Very easy and fast ! Turbo tax is the best to use !
Date published: 2022-01-19
Rated 5 out of 5 by from Awesome Gr8 this is my 4th year with TurboTax I will continue to do business with them
Date published: 2022-01-19
Rated 5 out of 5 by from Easy to follow I have been with TurboTax for 6yrs and would highly recommend too anyone.
Date published: 2022-01-19
Rated 5 out of 5 by from Easiest online Tax preparer Website is easy to navigate and understand. Will definitely use again.
Date published: 2022-01-19
All TurboTax® Offerings Reviews - Page 110
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Fast and easy! It was fast and easy, and only took minutes! Definitely recommend.
Date published: 2022-01-19
Rated 4 out of 5 by from 7 years of turbo tax filing Overall, turbo tax has become much more saturated with "upgrades" and add ons in the past two years than when it started and I could file for free. The website claims "free" filing what they don't share is that only certain features qualify for free filings and that's if you have the easiest type of filing like I do as single, no dependents, one employer for years. This time I had issues with choosing the self-employed option and then it wouldn't let me not file it that way which was $90 as opposed to $40. I had to call customer service for the refund/credit and at first I got a rep who was not educated on what to do with my order so there was another rep on the other line trying to help him, I had to hang up after 25 minutes of no resolution and go back to work. The second time I called in the morning so I was prepared to be on hold for 30 minutes,I was pleasantly surprised when I got Carol as my rep and she was able to help me in less than 12 minutes. She was pleasant the whole time and never put me on hold to figure out what she had to do. Now that what I didn't enjoy about the website is out of the way, I will say it is very user friendly and breaks things down each step of the way. It makes me feel secure when it checks all the possible deductions routes and reviews it for any flags before sending to the IRS. I continue to use this application because of it's user friendly features and to me it's worth paying 40 bucks to file it. Please just stop shoving add ons and upgrades in every step of the filing, one "No" should be sufficient.
Date published: 2022-01-19
Rated 5 out of 5 by from awesom Simple to use! husband will do his also! highly recommended
Date published: 2022-01-19
Rated 5 out of 5 by from Great Job Very good, professional was able to handle all my questions.
Date published: 2022-01-19
Rated 5 out of 5 by from Amazing Turbo tax was very easy to navigate from uploading W2's to entering income information.
Date published: 2022-01-19
Rated 5 out of 5 by from Turbo Tax is amazing! I have used Turbo Tax for the past 8 years. It is so quick and easy!
Date published: 2022-01-19
Rated 5 out of 5 by from Awesome love turbo tax Very easy and fast ! Turbo tax is the best to use !
Date published: 2022-01-19
Rated 5 out of 5 by from Awesome Gr8 this is my 4th year with TurboTax I will continue to do business with them
Date published: 2022-01-19
Rated 5 out of 5 by from Easy to follow I have been with TurboTax for 6yrs and would highly recommend too anyone.
Date published: 2022-01-19
Rated 5 out of 5 by from Easiest online Tax preparer Website is easy to navigate and understand. Will definitely use again.
Date published: 2022-01-19
All TurboTax® Offerings Reviews - Page 110