TURBOTAX CUSTOMER REVIEWS

TurboTax Business
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Rated 2 out of 5 by from Very difficult to use for multi-state filers. I've used TurboTax for years, but I have to say that the desktop version is VERY un-user friendly. I run a small business that does business in multiple states, and Intuit doesn't have a do-it-yourself product online for these situations. You have to use the desktop version. It's clunky and will just refer you to a form when there's an issue. Honestly, I had to read IRS publications and do a lot of work for something that should be simple. I will say that the service reps I dealt with were quite nice, but overall, just to get a very simple return filed, I spent over THREE (that's right three) hours on the phone. It was overall a bad experience and I will probably use a different service next year.
Date published: 2023-03-04
Rated 1 out of 5 by from Turbo Tax can't transmit state returns Turbo Tax could not file state return and provided no support to fix the issue. New York requires e-filing of state taxes. Turbo Tax error message was to check for updates because it could not read the information on the forms.
Date published: 2023-03-04
Rated 4 out of 5 by from A few tricky areas but overall good There are usually bugs in the initial versions so I always wait until March to file just in case. There are a few areas that are not clear on how to answer, but in most cases I can find answers on your website or other tax-related web sites.
Date published: 2023-03-04
Rated 5 out of 5 by from Smooth, year to year It has become a no-brainer in selecting Tax Software. Smooth, intuitive, no hassle.
Date published: 2023-03-04
Rated 4 out of 5 by from 1041 Estate Return Did not feel as comfortable as other TurboTax products I've used in the past. Populating the K-1s required allocation of percentages to beneficiaries that was not asked in the interview process. This was the first time using this product.
Date published: 2023-03-04
Rated 5 out of 5 by from Excellent Tax Software! Been using since 2000 Turbo Tax Business has helped me be confident about how we run our business, bookkeeping and tax filling.
Date published: 2023-03-04
Rated 4 out of 5 by from GREAT GOOD EXPERIENCE OVERALL . 000000000000000000000000
Date published: 2023-03-04
Rated 4 out of 5 by from TurboTax Bus 2022 Went reasonably well, but I had a number of update errors (1603 and 2502) Had to uninstall the program 3 times and reinstall to get things done.
Date published: 2023-03-04
Rated 2 out of 5 by from 2022 Business is buggy for Form 1041 Trust Return Difficult to navigate Gain/Loss on Sale of Real Estate. Had to pull up Form 4797 because the step-by-step didn't prompt this. Additionally, the $300 complex trust exemption didn't populate on Line 21 Form 1041 and I had to override.
Date published: 2023-03-04
Rated 3 out of 5 by from 1120 Return and State Return I have been a long time Turbotax user for my, as well as friends and family, 1040 returns. I decided for the first time to try Turbotax for business for a couple business ventures that needed filing. I was disappointed in the process for two primary reasons: 1) after spending "more than the benefits received in cost" for the software itself, after spending the entire time to prepare, including a call or two to the Turbotax help desk, that could not answer my 1 question, I was unable to efile due to the business activity code error message (odd how the accounting business code was not an acceptable code to efile). Then, Turbotax wanted an additional $55 to file state, which for Texas can be filed for free in 10 minutes online. So, I ended up having to print and mail my 1120 and efile my Texas Franchise return, which is exactly what I did in the past, without the cost. I will go back to the old, manual way in the future due to the lack of any read advantage vs the cost of using Turbotax.
Date published: 2023-03-04
TurboTax® Business CD or Download Reviews - Page 81
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Very difficult to use for multi-state filers. I've used TurboTax for years, but I have to say that the desktop version is VERY un-user friendly. I run a small business that does business in multiple states, and Intuit doesn't have a do-it-yourself product online for these situations. You have to use the desktop version. It's clunky and will just refer you to a form when there's an issue. Honestly, I had to read IRS publications and do a lot of work for something that should be simple. I will say that the service reps I dealt with were quite nice, but overall, just to get a very simple return filed, I spent over THREE (that's right three) hours on the phone. It was overall a bad experience and I will probably use a different service next year.
Date published: 2023-03-04
Rated 1 out of 5 by from Turbo Tax can't transmit state returns Turbo Tax could not file state return and provided no support to fix the issue. New York requires e-filing of state taxes. Turbo Tax error message was to check for updates because it could not read the information on the forms.
Date published: 2023-03-04
Rated 4 out of 5 by from A few tricky areas but overall good There are usually bugs in the initial versions so I always wait until March to file just in case. There are a few areas that are not clear on how to answer, but in most cases I can find answers on your website or other tax-related web sites.
Date published: 2023-03-04
Rated 5 out of 5 by from Smooth, year to year It has become a no-brainer in selecting Tax Software. Smooth, intuitive, no hassle.
Date published: 2023-03-04
Rated 4 out of 5 by from 1041 Estate Return Did not feel as comfortable as other TurboTax products I've used in the past. Populating the K-1s required allocation of percentages to beneficiaries that was not asked in the interview process. This was the first time using this product.
Date published: 2023-03-04
Rated 5 out of 5 by from Excellent Tax Software! Been using since 2000 Turbo Tax Business has helped me be confident about how we run our business, bookkeeping and tax filling.
Date published: 2023-03-04
Rated 4 out of 5 by from GREAT GOOD EXPERIENCE OVERALL . 000000000000000000000000
Date published: 2023-03-04
Rated 4 out of 5 by from TurboTax Bus 2022 Went reasonably well, but I had a number of update errors (1603 and 2502) Had to uninstall the program 3 times and reinstall to get things done.
Date published: 2023-03-04
Rated 2 out of 5 by from 2022 Business is buggy for Form 1041 Trust Return Difficult to navigate Gain/Loss on Sale of Real Estate. Had to pull up Form 4797 because the step-by-step didn't prompt this. Additionally, the $300 complex trust exemption didn't populate on Line 21 Form 1041 and I had to override.
Date published: 2023-03-04
Rated 3 out of 5 by from 1120 Return and State Return I have been a long time Turbotax user for my, as well as friends and family, 1040 returns. I decided for the first time to try Turbotax for business for a couple business ventures that needed filing. I was disappointed in the process for two primary reasons: 1) after spending "more than the benefits received in cost" for the software itself, after spending the entire time to prepare, including a call or two to the Turbotax help desk, that could not answer my 1 question, I was unable to efile due to the business activity code error message (odd how the accounting business code was not an acceptable code to efile). Then, Turbotax wanted an additional $55 to file state, which for Texas can be filed for free in 10 minutes online. So, I ended up having to print and mail my 1120 and efile my Texas Franchise return, which is exactly what I did in the past, without the cost. I will go back to the old, manual way in the future due to the lack of any read advantage vs the cost of using Turbotax.
Date published: 2023-03-04
TurboTax® Business CD or Download Reviews - Page 81