TURBOTAX CUSTOMER REVIEWS

TurboTax Business
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Read unbiased reviews from real TurboTax Business CD/Download customers. Maximize
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Rated 2 out of 5 by from Not as User Friendly as it leads on Whie complete state taxes I encountered an error on the 502 Form. I spoke with 3 different customer service reps for about two hours with one rep hanging up as soon as we screen shared. That brought me to having to contact customer service all over again. The last representative I reached, whose name is Marie, was very helpful in helping me complete and transmit my taxes. There seems to be an error in the system once you get to the 502 form. Marie was the only rep to assist me with understanding why I ran into that error message within 15 minutes of our call. There is an article that she found where another user had the same issue in January 2023. Marie was able to tell me how to fill the 502 form in order to move forward with my submission. Thank You MARIE!! :) I believe her employee ID# 1516335758
Date published: 2023-03-16
Rated 2 out of 5 by from Difficult to use, imo Harder to use than necessary. The e-file electronic mail stamp shouldn't be impossible to find.
Date published: 2023-03-16
Rated 5 out of 5 by from Turbo Tax has made filing my taxes much easier! I've been using Turbo Tax for as long as it;s been around! I love how it transfers everything from previous years and makes doing taxes a lot less cumbersome!
Date published: 2023-03-16
Rated 5 out of 5 by from Turbo Tax is excellent!!!! Turbo Tax give us the guaranty to file from my home
Date published: 2023-03-16
Rated 5 out of 5 by from Turbotax was good Need some more help for small businesses to understand different tax laws.
Date published: 2023-03-16
Rated 3 out of 5 by from Usually great but frustrating today Had to wait on the phone for at least 40 minutes on two different calls. The customer service representatives were excellent but the software on getting state return completed was terriible.
Date published: 2023-03-16
Rated 3 out of 5 by from TTax for 1065 is pretty reasonable, mostly I've done this for MANY years. This year the software accidentally turned on form M2 (balance sheet), and also created another spurious form with no data on it, 199A. Sad. BUT, it got the job done.
Date published: 2023-03-16
Rated 4 out of 5 by from TurboTax Business is Very Good The software is great for all types of company & Estate returns. And it generates to complicated K-1's in the process. The only problems I run into is when the IRS adds some new information requirement, or TurboTax (TT) adds a feature. Not sure what triggered it, but TT had a new Shareholder Basis worksheet for S-Corp's this year. That's positive, so the company and each shareholder would not need to calculate it manually, using data from the K-1 that TT generates anyway. But as with most new features (or requirements) there is an inconsistency with the IRS Guidelines on how to calculate the Tax Basis. I haven't found the answer as to who is right - but the TT Tax Experts are trying to help me find out the correct way to calculate it.
Date published: 2023-03-16
Rated 5 out of 5 by from very helpful I appreciate the assistance throughout the process
Date published: 2023-03-16
Rated 5 out of 5 by from Been using for years. Needed help over the phone for download and installation. Your people did a great job guiding me.
Date published: 2023-03-15
TurboTax® Business CD or Download Reviews - Page 24
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Not as User Friendly as it leads on Whie complete state taxes I encountered an error on the 502 Form. I spoke with 3 different customer service reps for about two hours with one rep hanging up as soon as we screen shared. That brought me to having to contact customer service all over again. The last representative I reached, whose name is Marie, was very helpful in helping me complete and transmit my taxes. There seems to be an error in the system once you get to the 502 form. Marie was the only rep to assist me with understanding why I ran into that error message within 15 minutes of our call. There is an article that she found where another user had the same issue in January 2023. Marie was able to tell me how to fill the 502 form in order to move forward with my submission. Thank You MARIE!! :) I believe her employee ID# 1516335758
Date published: 2023-03-16
Rated 2 out of 5 by from Difficult to use, imo Harder to use than necessary. The e-file electronic mail stamp shouldn't be impossible to find.
Date published: 2023-03-16
Rated 5 out of 5 by from Turbo Tax has made filing my taxes much easier! I've been using Turbo Tax for as long as it;s been around! I love how it transfers everything from previous years and makes doing taxes a lot less cumbersome!
Date published: 2023-03-16
Rated 5 out of 5 by from Turbo Tax is excellent!!!! Turbo Tax give us the guaranty to file from my home
Date published: 2023-03-16
Rated 5 out of 5 by from Turbotax was good Need some more help for small businesses to understand different tax laws.
Date published: 2023-03-16
Rated 3 out of 5 by from Usually great but frustrating today Had to wait on the phone for at least 40 minutes on two different calls. The customer service representatives were excellent but the software on getting state return completed was terriible.
Date published: 2023-03-16
Rated 3 out of 5 by from TTax for 1065 is pretty reasonable, mostly I've done this for MANY years. This year the software accidentally turned on form M2 (balance sheet), and also created another spurious form with no data on it, 199A. Sad. BUT, it got the job done.
Date published: 2023-03-16
Rated 4 out of 5 by from TurboTax Business is Very Good The software is great for all types of company & Estate returns. And it generates to complicated K-1's in the process. The only problems I run into is when the IRS adds some new information requirement, or TurboTax (TT) adds a feature. Not sure what triggered it, but TT had a new Shareholder Basis worksheet for S-Corp's this year. That's positive, so the company and each shareholder would not need to calculate it manually, using data from the K-1 that TT generates anyway. But as with most new features (or requirements) there is an inconsistency with the IRS Guidelines on how to calculate the Tax Basis. I haven't found the answer as to who is right - but the TT Tax Experts are trying to help me find out the correct way to calculate it.
Date published: 2023-03-16
Rated 5 out of 5 by from very helpful I appreciate the assistance throughout the process
Date published: 2023-03-16
Rated 5 out of 5 by from Been using for years. Needed help over the phone for download and installation. Your people did a great job guiding me.
Date published: 2023-03-15
TurboTax® Business CD or Download Reviews - Page 24