TURBOTAX CUSTOMER REVIEWS

TurboTax CD/Download Reviews

Read unbiased reviews from real TurboTax CD/Download customers and learn why
TurboTax is
America’s #1 tax prep provider.

TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from tax system is terrible Easy enough but don't need this review process or maybe later
Date published: 2023-03-25
Rated 1 out of 5 by from Too Expensive Getting too expensive, time to switch to other tax service.
Date published: 2023-03-25
Rated 1 out of 5 by from Expensive and Slow to upload 25 dollars per state to e-file is excessive...even after I payed 45 for a state module I owed 0 dollars for.
Date published: 2023-03-25
Rated 2 out of 5 by from Why was I charged? I requested free tax return and was charged $118. Why?
Date published: 2023-03-25
Rated 3 out of 5 by from Unemployed Have to keep refiling for some reason. Have been a product of identity theft before.
Date published: 2023-03-25
Rated 5 out of 5 by from This service is the key. Taheshia communicated through the whole process making it hassle free for me. Technical difficulties in my end was the only hurdle, and Teheshia was very patient with me the entire way through.
Date published: 2023-03-25
Rated 3 out of 5 by from Turbo Tax Good but the review is horrorable good on filling out forms but not good on the program review
Date published: 2023-03-25
Rated 5 out of 5 by from turbo tax is awesome It was very easy to move through and very easy to understand.
Date published: 2023-03-25
Rated 5 out of 5 by from Turbo Tax is so very easy to use. I don't know how Turbo Tax could be improved. It knows who I am year to year and keeps relevant information. I love how it goes out and get my tax documents online and has them right there to use. I love the simple to follow step by step directions and user friendly questioning.
Date published: 2023-03-25
Rated 1 out of 5 by from Surprised by extra fee I filled out all of my info, same as the past several years. I do not know why I suddenly had a tax document that excluded me from being considered a "simple return" situation, but right at the very end, that info was sprung on me, with no explanation of what caused me to need the form that disqualified me - simply, "You need us to fill out this form." The site said I had to upgrade to TurboTax Deluxe for $59, which I was already not thrilled about, and then when I bit the bullet and paid, the bill came out to over $120. That was more than half of my net return. I'm left confused and frustrated, and TurboTax took $120 more of my money than I expected when I sat down to do my taxes.
Date published: 2023-03-25
All TurboTax® Offerings Reviews - Page 430
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from tax system is terrible Easy enough but don't need this review process or maybe later
Date published: 2023-03-25
Rated 1 out of 5 by from Too Expensive Getting too expensive, time to switch to other tax service.
Date published: 2023-03-25
Rated 1 out of 5 by from Expensive and Slow to upload 25 dollars per state to e-file is excessive...even after I payed 45 for a state module I owed 0 dollars for.
Date published: 2023-03-25
Rated 2 out of 5 by from Why was I charged? I requested free tax return and was charged $118. Why?
Date published: 2023-03-25
Rated 3 out of 5 by from Unemployed Have to keep refiling for some reason. Have been a product of identity theft before.
Date published: 2023-03-25
Rated 5 out of 5 by from This service is the key. Taheshia communicated through the whole process making it hassle free for me. Technical difficulties in my end was the only hurdle, and Teheshia was very patient with me the entire way through.
Date published: 2023-03-25
Rated 3 out of 5 by from Turbo Tax Good but the review is horrorable good on filling out forms but not good on the program review
Date published: 2023-03-25
Rated 5 out of 5 by from turbo tax is awesome It was very easy to move through and very easy to understand.
Date published: 2023-03-25
Rated 5 out of 5 by from Turbo Tax is so very easy to use. I don't know how Turbo Tax could be improved. It knows who I am year to year and keeps relevant information. I love how it goes out and get my tax documents online and has them right there to use. I love the simple to follow step by step directions and user friendly questioning.
Date published: 2023-03-25
Rated 1 out of 5 by from Surprised by extra fee I filled out all of my info, same as the past several years. I do not know why I suddenly had a tax document that excluded me from being considered a "simple return" situation, but right at the very end, that info was sprung on me, with no explanation of what caused me to need the form that disqualified me - simply, "You need us to fill out this form." The site said I had to upgrade to TurboTax Deluxe for $59, which I was already not thrilled about, and then when I bit the bullet and paid, the bill came out to over $120. That was more than half of my net return. I'm left confused and frustrated, and TurboTax took $120 more of my money than I expected when I sat down to do my taxes.
Date published: 2023-03-25
All TurboTax® Offerings Reviews - Page 430