TURBOTAX CUSTOMER REVIEWS

TurboTax CD/Download Reviews

Read unbiased reviews from real TurboTax CD/Download customers and learn why
TurboTax is
America’s #1 tax prep provider.

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by from Turbo Tax gets better every year! I've been using Turbo Tax for over 20 years & each year it continues to improve! Very easy for 1st timers to learn how to use it! Thank you!
Date published: 2023-03-27
Rated 3 out of 5 by from Money Grab Seems like it is constantly asking you for more money and trying to get you to spend more than necessary.
Date published: 2023-03-27
Rated 5 out of 5 by from Always a great experience I've used Turbo Tax for about 10 years and each year they get better by offering new optimized technology, granular help functions and more. I just love their service,
Date published: 2023-03-27
Rated 1 out of 5 by from Uour not so greate anymore for the average person Yes I did have the pleasure of spending over an hour today with one your employees just trying to file my return. I was down to the last steps and the software went circles just trying to process the audit setup. It was a disaster and went in circles until we found the correct web site to enter my updated password which I had done over five times. Your software lacks examples of how to do simple things that have nothing to do with filing a tax return. I have been a user over 25 years and your software becomes more complicated and lacks mapping of direction to go when filling out the forms. I would be better of going to a CPA. I am a mechanical engineer and I do not understand why your software is becoming more confusing to navigate than the tax code. This is not helpful. Seems like I need to go another direction.
Date published: 2023-03-27
Rated 4 out of 5 by from explain more about how to do a few things. Just understanding what's going on...Very happy using turbo tax.
Date published: 2023-03-27
Rated 4 out of 5 by from great Easy to walk through all the steps. Double Checked all issues.
Date published: 2023-03-27
Rated 5 out of 5 by from Amazing! I spoke with Ebony and she was of great help! So quick and easy to work with.
Date published: 2023-03-27
Rated 5 out of 5 by from Turbo Tax helps us to file ontime with all details I have been using Turbo Tax for last 10 years and it helps us with all the latest
Date published: 2023-03-27
Rated 2 out of 5 by from Easy to Use but NOT Free It was $193.00 dollars just to file with turbo tax. Yes, it is easy to use, but I will likely be using something else next year. I hear there are sites that are just as easy to use and much cheaper. I had no choice in paying extra for the LIVE assistance feature, which I didn't even use. That added quite a bit to the bill and I could have done without it.
Date published: 2023-03-27
Rated 4 out of 5 by from great i had questions they answered them efficiently. Reliable
Date published: 2023-03-27
All TurboTax® Offerings Reviews - Page 417
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax gets better every year! I've been using Turbo Tax for over 20 years & each year it continues to improve! Very easy for 1st timers to learn how to use it! Thank you!
Date published: 2023-03-27
Rated 3 out of 5 by from Money Grab Seems like it is constantly asking you for more money and trying to get you to spend more than necessary.
Date published: 2023-03-27
Rated 5 out of 5 by from Always a great experience I've used Turbo Tax for about 10 years and each year they get better by offering new optimized technology, granular help functions and more. I just love their service,
Date published: 2023-03-27
Rated 1 out of 5 by from Uour not so greate anymore for the average person Yes I did have the pleasure of spending over an hour today with one your employees just trying to file my return. I was down to the last steps and the software went circles just trying to process the audit setup. It was a disaster and went in circles until we found the correct web site to enter my updated password which I had done over five times. Your software lacks examples of how to do simple things that have nothing to do with filing a tax return. I have been a user over 25 years and your software becomes more complicated and lacks mapping of direction to go when filling out the forms. I would be better of going to a CPA. I am a mechanical engineer and I do not understand why your software is becoming more confusing to navigate than the tax code. This is not helpful. Seems like I need to go another direction.
Date published: 2023-03-27
Rated 4 out of 5 by from explain more about how to do a few things. Just understanding what's going on...Very happy using turbo tax.
Date published: 2023-03-27
Rated 4 out of 5 by from great Easy to walk through all the steps. Double Checked all issues.
Date published: 2023-03-27
Rated 5 out of 5 by from Amazing! I spoke with Ebony and she was of great help! So quick and easy to work with.
Date published: 2023-03-27
Rated 5 out of 5 by from Turbo Tax helps us to file ontime with all details I have been using Turbo Tax for last 10 years and it helps us with all the latest
Date published: 2023-03-27
Rated 2 out of 5 by from Easy to Use but NOT Free It was $193.00 dollars just to file with turbo tax. Yes, it is easy to use, but I will likely be using something else next year. I hear there are sites that are just as easy to use and much cheaper. I had no choice in paying extra for the LIVE assistance feature, which I didn't even use. That added quite a bit to the bill and I could have done without it.
Date published: 2023-03-27
Rated 4 out of 5 by from great i had questions they answered them efficiently. Reliable
Date published: 2023-03-27
All TurboTax® Offerings Reviews - Page 417