TURBOTAX CUSTOMER REVIEWS

TurboTax CD/Download Reviews

Read unbiased reviews from real TurboTax CD/Download customers and learn why
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America’s #1 tax prep provider.

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by from Easy Peasy It was quick and easy! Turbo Tax takes you thru your taxes step by step!
Date published: 2023-03-27
Rated 4 out of 5 by from Good, but frustrates every year Love that it inputs last year's information, but every year it has something that works differently. This year on one return it handled our California middle class refund perfectly, and on our daughter's it made it a business refund and asked for 21 additional bits of information.
Date published: 2023-03-27
Rated 1 out of 5 by from Customer service sucks My State return was rejected 2 times. I called in three times for help. They had no clue what they were doing and didn't help me at all. I final asked to speak to a supervisor after 21 minutes of waiting for one. She was rude and talked over me ( Regina) was her name. She too had no clue what she was talking about . WHEN DEALING WITH TURBO TAX THE CUSTOMER SERVICE AND SUPERVISOR ARE NOT TAX EXPERTS!
Date published: 2023-03-27
Rated 5 out of 5 by from Great service Very helpful. Answered questions quickly. Waiting time was short. Thanks so much!
Date published: 2023-03-27
Rated 5 out of 5 by from So easy! TurboTax is so easy to use, I have been doing it since I was in highschool!
Date published: 2023-03-27
Rated 5 out of 5 by from Turbo tax is easy I had a rejection from Federal and state and Turbo tax notified me and helped me fix it
Date published: 2023-03-27
Rated 5 out of 5 by from Turbo Tax is pretty easy I've been using TubroTax now for about 15 years and they are definitely getting better and more streamlined since those days. Easier to understand prompts.
Date published: 2023-03-27
Rated 5 out of 5 by from Fun to work on Its time comsuming yet fun to enter data that enables you to get more than from I would of got from a person.
Date published: 2023-03-27
Rated 4 out of 5 by from OK had a terrible time withn a 1099-B had to go back to 2021 tax return.
Date published: 2023-03-27
Rated 3 out of 5 by from Minor issues every year! After the first update I had to input the software license key just to open the software. After second update I got the pinwheel of death and had to close the app for lack of response (OS MONTEREY). Reopened TT and when trying to Print returns for review got the pinwheel again, but after 20 seconds the print screen came up. The thing that annoyed me most is at the end of preparing federal and state returns, TT said the return was accurate and I was paying the least amount of taxes. I went back to my federal return and changed the deduction from the Standard Deduction (recommended) to itemized since my state allows a deduction for medical expenses… the overall taxes went down over $200. So if I went with the recommendation, I’d have overpaid. That’s a BIG deal!
Date published: 2023-03-27
All TurboTax® Offerings Reviews - Page 303
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Easy Peasy It was quick and easy! Turbo Tax takes you thru your taxes step by step!
Date published: 2023-03-27
Rated 4 out of 5 by from Good, but frustrates every year Love that it inputs last year's information, but every year it has something that works differently. This year on one return it handled our California middle class refund perfectly, and on our daughter's it made it a business refund and asked for 21 additional bits of information.
Date published: 2023-03-27
Rated 1 out of 5 by from Customer service sucks My State return was rejected 2 times. I called in three times for help. They had no clue what they were doing and didn't help me at all. I final asked to speak to a supervisor after 21 minutes of waiting for one. She was rude and talked over me ( Regina) was her name. She too had no clue what she was talking about . WHEN DEALING WITH TURBO TAX THE CUSTOMER SERVICE AND SUPERVISOR ARE NOT TAX EXPERTS!
Date published: 2023-03-27
Rated 5 out of 5 by from Great service Very helpful. Answered questions quickly. Waiting time was short. Thanks so much!
Date published: 2023-03-27
Rated 5 out of 5 by from So easy! TurboTax is so easy to use, I have been doing it since I was in highschool!
Date published: 2023-03-27
Rated 5 out of 5 by from Turbo tax is easy I had a rejection from Federal and state and Turbo tax notified me and helped me fix it
Date published: 2023-03-27
Rated 5 out of 5 by from Turbo Tax is pretty easy I've been using TubroTax now for about 15 years and they are definitely getting better and more streamlined since those days. Easier to understand prompts.
Date published: 2023-03-27
Rated 5 out of 5 by from Fun to work on Its time comsuming yet fun to enter data that enables you to get more than from I would of got from a person.
Date published: 2023-03-27
Rated 4 out of 5 by from OK had a terrible time withn a 1099-B had to go back to 2021 tax return.
Date published: 2023-03-27
Rated 3 out of 5 by from Minor issues every year! After the first update I had to input the software license key just to open the software. After second update I got the pinwheel of death and had to close the app for lack of response (OS MONTEREY). Reopened TT and when trying to Print returns for review got the pinwheel again, but after 20 seconds the print screen came up. The thing that annoyed me most is at the end of preparing federal and state returns, TT said the return was accurate and I was paying the least amount of taxes. I went back to my federal return and changed the deduction from the Standard Deduction (recommended) to itemized since my state allows a deduction for medical expenses… the overall taxes went down over $200. So if I went with the recommendation, I’d have overpaid. That’s a BIG deal!
Date published: 2023-03-27
All TurboTax® Offerings Reviews - Page 303