TURBOTAX CUSTOMER REVIEWS

TurboTax CD/Download Reviews

Read unbiased reviews from real TurboTax CD/Download customers and learn why
TurboTax is
America’s #1 tax prep provider.

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by from Great chat session I needed extra help and the chat feature was perfect!
Date published: 2023-03-19
Rated 5 out of 5 by from Super quick and easy! Took out the confusion! Really enjoy that my previous info and accounts are imported so that I don't forget anything. Was very streamlined and easy to update my info. Felt confident that my refund was correct.
Date published: 2023-03-19
Rated 5 out of 5 by from Easy to use saves time! Tax advise when you need it, easy to use. They call you and walk you through your final questions before submitting your return.
Date published: 2023-03-19
Rated 5 out of 5 by from Turbo tax is great Excellent customer service all the help and tools necessary to get it done
Date published: 2023-03-19
Rated 5 out of 5 by from Always Great! 5 stars as always! Love being able to do my taxes from home, and get the biggest refunds possible!
Date published: 2023-03-19
Rated 5 out of 5 by from 2023 review I have used Turbo tax for years and been very happy until last year. It was grossly wrong last year, but I believe it was due to the mess the government made of the stimulus payments. So, I am giving them my usual 5 stars. If this year is also wrong, I will be revising my review.
Date published: 2023-03-19
Rated 3 out of 5 by from CD issues Purchased CD from Costco, tried to install it on my computer and received an error code 606. called support twice. Had to download from website and pay twice the amount. frustrating, frustrating, grrr. Hope to get a refund from Costco.
Date published: 2023-03-19
Rated 4 out of 5 by from TurboTax online is OK, desktop version is buggy TurboTax online becomes better every year. But I did a mistake bought desktop version which is really awful - it hangs up, crashes and even could not get my previous year info for the web.
Date published: 2023-03-19
Rated 5 out of 5 by from Best in Class Experience Always super quick and easy. A great user experience. I'm in UX design and you're best in class.
Date published: 2023-03-19
Rated 2 out of 5 by from Lack of Customer Service Easy Access I spent 6 hours with a variety of tax experts. Nobody could get the problem fixed. And although I buy the Home & Business Version and have in the past had access to an accountant, they have fazed that out for the desktop version. More than a decade of doing taxes with Turbo Tax. NO MORE.
Date published: 2023-03-19
All TurboTax® Offerings Reviews - Page 287
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Great chat session I needed extra help and the chat feature was perfect!
Date published: 2023-03-19
Rated 5 out of 5 by from Super quick and easy! Took out the confusion! Really enjoy that my previous info and accounts are imported so that I don't forget anything. Was very streamlined and easy to update my info. Felt confident that my refund was correct.
Date published: 2023-03-19
Rated 5 out of 5 by from Easy to use saves time! Tax advise when you need it, easy to use. They call you and walk you through your final questions before submitting your return.
Date published: 2023-03-19
Rated 5 out of 5 by from Turbo tax is great Excellent customer service all the help and tools necessary to get it done
Date published: 2023-03-19
Rated 5 out of 5 by from Always Great! 5 stars as always! Love being able to do my taxes from home, and get the biggest refunds possible!
Date published: 2023-03-19
Rated 5 out of 5 by from 2023 review I have used Turbo tax for years and been very happy until last year. It was grossly wrong last year, but I believe it was due to the mess the government made of the stimulus payments. So, I am giving them my usual 5 stars. If this year is also wrong, I will be revising my review.
Date published: 2023-03-19
Rated 3 out of 5 by from CD issues Purchased CD from Costco, tried to install it on my computer and received an error code 606. called support twice. Had to download from website and pay twice the amount. frustrating, frustrating, grrr. Hope to get a refund from Costco.
Date published: 2023-03-19
Rated 4 out of 5 by from TurboTax online is OK, desktop version is buggy TurboTax online becomes better every year. But I did a mistake bought desktop version which is really awful - it hangs up, crashes and even could not get my previous year info for the web.
Date published: 2023-03-19
Rated 5 out of 5 by from Best in Class Experience Always super quick and easy. A great user experience. I'm in UX design and you're best in class.
Date published: 2023-03-19
Rated 2 out of 5 by from Lack of Customer Service Easy Access I spent 6 hours with a variety of tax experts. Nobody could get the problem fixed. And although I buy the Home & Business Version and have in the past had access to an accountant, they have fazed that out for the desktop version. More than a decade of doing taxes with Turbo Tax. NO MORE.
Date published: 2023-03-19
All TurboTax® Offerings Reviews - Page 287