TURBOTAX CUSTOMER REVIEWS

TurboTax CD/Download Reviews

Read unbiased reviews from real TurboTax CD/Download customers and learn why
TurboTax is
America’s #1 tax prep provider.

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 2 out of 5 by from Overpriced Makes things easy, but extremly overpriced. I know accountant that pay the same ammount.
Date published: 2023-03-12
Rated 1 out of 5 by from Upgraded me to premium which I did NOT need. Functionality was fine, however, at some point I’d declined the forced upgrade, therefore paid too much to process. This return did not need premium and was told by support there’s no way to correct this. Not happy.
Date published: 2023-03-12
Rated 5 out of 5 by from Turbo Tax is easy to use. The tax professionals that assisted me were very knowledgeable, helpful and friendly.
Date published: 2023-03-12
Rated 1 out of 5 by from Product Has Gone Downhill I have used turbo tax for more than 5 years. This is the first time I have walked away discouraged with the product. I had simple to answer questions that I could not get answered unless I agreed to pay $90 dollars extra. Since I didnt agree to the $90 support just hung up on me. I feel like turbo tax was making it more confusing to use this year on purpose to collect an extra $90 from folks. Very very disappointing. Then I e-filed and put in payment instructions for everything but after that was done it gave me forms to print with no instructions where to send them. The form says I owe Missouri State $127 but I put in my information to pay electronically and now I have no idea if I should follow the form which says to mail a check in for $127 or if it will be paid electronically as turbo tax indicated. On top of this the simple set of questions that generally accurately calculated my return was off by more than $3000 dollars at first until I had to go in and read up on tax rules to correct the mistake. I always in the past recommended the product to colleagues and friends but this was a disaster and I still dont know if it is done right. To say I am disappointed with the service (that I was charged $300 for) is a severe understatement.
Date published: 2023-03-12
Rated 3 out of 5 by from Easy to use but it is expensive I like how easy this program is to use but I wish there was a discount code offered.
Date published: 2023-03-12
Rated 5 out of 5 by from Highly recommend TurboTax for a small business LLC We were fortunate enough to engage TurboTax in the 11th hour to help with our first year of LLC state and federal tax returns. Our agent was Paul and he was extremely knowledgeable very good communication, and I would endorse them anytime!
Date published: 2023-03-12
Rated 5 out of 5 by from TurboTax for the save! We had previously had a big co tax place run our return. Between our lack of return AND the cost of the preparer we were paying $1000!!! Now, with Turbo, we are getting some money back and paying TurboTax, we are only paying $81! What a savings! Thank you, Turbo Tax!
Date published: 2023-03-12
Rated 5 out of 5 by from Simple and quick. Great Live Chat assistance was provided to help me complete my return with all issues resolved.
Date published: 2023-03-12
Rated 5 out of 5 by from SIGH OF RELIEF TurboTax makes the "stress-knot" in my neck disappear. I dig the compliments along the way, too. Thanks, guys. Whew!
Date published: 2023-03-12
Rated 5 out of 5 by from turbo is great great and easy to use i like turbo tax i will use again next year
Date published: 2023-03-12
All TurboTax® Offerings Reviews - Page 1031
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Overpriced Makes things easy, but extremly overpriced. I know accountant that pay the same ammount.
Date published: 2023-03-12
Rated 1 out of 5 by from Upgraded me to premium which I did NOT need. Functionality was fine, however, at some point I’d declined the forced upgrade, therefore paid too much to process. This return did not need premium and was told by support there’s no way to correct this. Not happy.
Date published: 2023-03-12
Rated 5 out of 5 by from Turbo Tax is easy to use. The tax professionals that assisted me were very knowledgeable, helpful and friendly.
Date published: 2023-03-12
Rated 1 out of 5 by from Product Has Gone Downhill I have used turbo tax for more than 5 years. This is the first time I have walked away discouraged with the product. I had simple to answer questions that I could not get answered unless I agreed to pay $90 dollars extra. Since I didnt agree to the $90 support just hung up on me. I feel like turbo tax was making it more confusing to use this year on purpose to collect an extra $90 from folks. Very very disappointing. Then I e-filed and put in payment instructions for everything but after that was done it gave me forms to print with no instructions where to send them. The form says I owe Missouri State $127 but I put in my information to pay electronically and now I have no idea if I should follow the form which says to mail a check in for $127 or if it will be paid electronically as turbo tax indicated. On top of this the simple set of questions that generally accurately calculated my return was off by more than $3000 dollars at first until I had to go in and read up on tax rules to correct the mistake. I always in the past recommended the product to colleagues and friends but this was a disaster and I still dont know if it is done right. To say I am disappointed with the service (that I was charged $300 for) is a severe understatement.
Date published: 2023-03-12
Rated 3 out of 5 by from Easy to use but it is expensive I like how easy this program is to use but I wish there was a discount code offered.
Date published: 2023-03-12
Rated 5 out of 5 by from Highly recommend TurboTax for a small business LLC We were fortunate enough to engage TurboTax in the 11th hour to help with our first year of LLC state and federal tax returns. Our agent was Paul and he was extremely knowledgeable very good communication, and I would endorse them anytime!
Date published: 2023-03-12
Rated 5 out of 5 by from TurboTax for the save! We had previously had a big co tax place run our return. Between our lack of return AND the cost of the preparer we were paying $1000!!! Now, with Turbo, we are getting some money back and paying TurboTax, we are only paying $81! What a savings! Thank you, Turbo Tax!
Date published: 2023-03-12
Rated 5 out of 5 by from Simple and quick. Great Live Chat assistance was provided to help me complete my return with all issues resolved.
Date published: 2023-03-12
Rated 5 out of 5 by from SIGH OF RELIEF TurboTax makes the "stress-knot" in my neck disappear. I dig the compliments along the way, too. Thanks, guys. Whew!
Date published: 2023-03-12
Rated 5 out of 5 by from turbo is great great and easy to use i like turbo tax i will use again next year
Date published: 2023-03-12
All TurboTax® Offerings Reviews - Page 1031