TURBOTAX CUSTOMER REVIEWS

TurboTax Self-Employed Reviews

Perfect for personal and small business income and expenses, TurboTax Self-Employed searches for industry-specific deductions and covers industries like rideshare, independent contractor, online sales, person or professional
services and more.

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Rated 1 out of 5 by from Awful this year! Turbo Tax failed on several levels this year. There were several glitches with the software, even with the product being fully checked and updated regularly. On top of that, reaching customer service was abysmal. The automated menu system failed also and wasted precious time, I didn't have. long waits and a machine that wanted to gather info, but couldn't make out basic info and wouldn't respond to please give me a representative. Then had to wait again and get transferred to yet a second person after finally getting through to a human being. Both representatives acknowledged that there were many glitches in the program. this extended my work time to prepare and file my taxes by days!!! The last representative I spoke with promised he would call me back to complete the troubleshooting and never did.
Date published: 2022-10-17
Rated 5 out of 5 by from Turbo Tax call support is the best Had issues with downloading. Called. Dorothy worked with me for 42 minutes. Absolutely awesome. I had to call back later (I did not get the ladies name) but she was wonderful, as well.
Date published: 2022-10-17
Rated 5 out of 5 by from Turbo is great!! Had to talk to someone at Turbo Tax today and had a very good experience with Lovey, wonderful talk did all she could to assist me, thank you. Have been using Turbo tax for many years. Thanks again.
Date published: 2022-10-17
Rated 5 out of 5 by from 2021 TT review It was easy and helpful to use. I appreciate using TT year over year for comparison.
Date published: 2022-10-17
Rated 5 out of 5 by from Excellent help when adk for. Both ladies were amazing and pleasant. Would use them again if needed.
Date published: 2022-10-17
Rated 5 out of 5 by from self employed very good service. I will use turbo tax service again
Date published: 2022-10-17
Rated 2 out of 5 by from Turbo Tax I don't like the on-line version the desktop version was much better. Please give us that option.
Date published: 2022-10-17
Rated 5 out of 5 by from Use it every year Never a problem. I have used it for over 20 years and will again
Date published: 2022-10-17
Rated 5 out of 5 by from Great 1st Experience This was my first time to use Turbo Tax and I thoroughly impressed!
Date published: 2022-10-17
Rated 5 out of 5 by from Turbo Tax Gets the Stressful Job Done I Have used Turbotax for the past 10 years or more. It is reliable and easy to use. I don't need to go to a tax place to get them processed. You can get questions answered during the process which explains why you need to do something. I think there should be a loyalty price for repeat users. I'm just saying.
Date published: 2022-10-17
All TurboTax® Offerings Reviews - Page 85
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Awful this year! Turbo Tax failed on several levels this year. There were several glitches with the software, even with the product being fully checked and updated regularly. On top of that, reaching customer service was abysmal. The automated menu system failed also and wasted precious time, I didn't have. long waits and a machine that wanted to gather info, but couldn't make out basic info and wouldn't respond to please give me a representative. Then had to wait again and get transferred to yet a second person after finally getting through to a human being. Both representatives acknowledged that there were many glitches in the program. this extended my work time to prepare and file my taxes by days!!! The last representative I spoke with promised he would call me back to complete the troubleshooting and never did.
Date published: 2022-10-17
Rated 5 out of 5 by from Turbo Tax call support is the best Had issues with downloading. Called. Dorothy worked with me for 42 minutes. Absolutely awesome. I had to call back later (I did not get the ladies name) but she was wonderful, as well.
Date published: 2022-10-17
Rated 5 out of 5 by from Turbo is great!! Had to talk to someone at Turbo Tax today and had a very good experience with Lovey, wonderful talk did all she could to assist me, thank you. Have been using Turbo tax for many years. Thanks again.
Date published: 2022-10-17
Rated 5 out of 5 by from 2021 TT review It was easy and helpful to use. I appreciate using TT year over year for comparison.
Date published: 2022-10-17
Rated 5 out of 5 by from Excellent help when adk for. Both ladies were amazing and pleasant. Would use them again if needed.
Date published: 2022-10-17
Rated 5 out of 5 by from self employed very good service. I will use turbo tax service again
Date published: 2022-10-17
Rated 2 out of 5 by from Turbo Tax I don't like the on-line version the desktop version was much better. Please give us that option.
Date published: 2022-10-17
Rated 5 out of 5 by from Use it every year Never a problem. I have used it for over 20 years and will again
Date published: 2022-10-17
Rated 5 out of 5 by from Great 1st Experience This was my first time to use Turbo Tax and I thoroughly impressed!
Date published: 2022-10-17
Rated 5 out of 5 by from Turbo Tax Gets the Stressful Job Done I Have used Turbotax for the past 10 years or more. It is reliable and easy to use. I don't need to go to a tax place to get them processed. You can get questions answered during the process which explains why you need to do something. I think there should be a loyalty price for repeat users. I'm just saying.
Date published: 2022-10-17
All TurboTax® Offerings Reviews - Page 85