TURBOTAX CUSTOMER REVIEWS

TurboTax Self-Employed Reviews

Perfect for personal and small business income and expenses, TurboTax Self-Employed searches for industry-specific deductions and covers industries like rideshare, independent contractor, online sales, person or professional
services and more.

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Own a business
Student
Rated 4 out of 5 by from Turbotax is helpful This year, was more confusing. Explanations about some entries was not detailed enough to make fairly easy determinations as in the past. Some tax laws have changed this year resulting in confusion. Hopefully, next year will be better. I needed much more help from Live chat and a phone call to make sure the two tax experts and I understood what was being done. I don't think I've had to use use much assistance before, but I'm glad help was available. They both persisted until things looked right. I hope it is!
Date published: 2021-05-17
Rated 5 out of 5 by from Turbo Tax was so easy to use Turbo tax was so easy to use. It was so easy my 20 year old daughter did her own taxes.
Date published: 2021-05-17
Rated 5 out of 5 by from This is why I stay using TurboTax! I was assisted by a live agent name Jeffery! He was great! Helped me understand the whole process, was there step by step guiding me and assisting me with anything I had questions about. This is why I stay using turbo tax
Date published: 2021-05-17
Rated 5 out of 5 by from Very good It was very good and fairly easy. Support was helpful.
Date published: 2021-05-17
Rated 4 out of 5 by from User Friendly Very easy to navigate. Convenient that my info is transferred throughout the process and between federal & state returns. Cons: 1. It let me somehow enter info from my stockbroker twice, creating an error in taxes owed that I had to go back and correct. 2. When I went back to TurboTax after taking a break, or went back to review a section, I had to go through too many steps all over again.
Date published: 2021-05-17
Rated 5 out of 5 by from Great app Great app easy to use. I've been using it for many years now
Date published: 2021-05-17
Rated 3 out of 5 by from Turbo Tax was okay. They should make it easier to change payment options. $40 charge to take payment from your tax return isn't shown until the very end with no easy edit to change your payment option from there. probably won't use next year
Date published: 2021-05-17
Rated 5 out of 5 by from Perfect! TurboTax is very easy to understand, use and navigate.
Date published: 2021-05-17
Rated 5 out of 5 by from TurboTax is fantastic. TurboTax walked me through entering all my information. I had 2 problems I could not resolve and I called TurboTax and they were able to resolve the problem. The support people were very knowledgeable and courteous.
Date published: 2021-05-17
Rated 5 out of 5 by from Very helpful and easy to use! Very helpful and easy to use! Instructions are clear and explanations of Tax questions help me understand what it is asking for. I have used other programs to do my taxes and always come back to Turbo Tax.
Date published: 2021-05-17
All TurboTax® Offerings Reviews - Page 775
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 4 out of 5 by from Turbotax is helpful This year, was more confusing. Explanations about some entries was not detailed enough to make fairly easy determinations as in the past. Some tax laws have changed this year resulting in confusion. Hopefully, next year will be better. I needed much more help from Live chat and a phone call to make sure the two tax experts and I understood what was being done. I don't think I've had to use use much assistance before, but I'm glad help was available. They both persisted until things looked right. I hope it is!
Date published: 2021-05-17
Rated 5 out of 5 by from Turbo Tax was so easy to use Turbo tax was so easy to use. It was so easy my 20 year old daughter did her own taxes.
Date published: 2021-05-17
Rated 5 out of 5 by from This is why I stay using TurboTax! I was assisted by a live agent name Jeffery! He was great! Helped me understand the whole process, was there step by step guiding me and assisting me with anything I had questions about. This is why I stay using turbo tax
Date published: 2021-05-17
Rated 5 out of 5 by from Very good It was very good and fairly easy. Support was helpful.
Date published: 2021-05-17
Rated 4 out of 5 by from User Friendly Very easy to navigate. Convenient that my info is transferred throughout the process and between federal & state returns. Cons: 1. It let me somehow enter info from my stockbroker twice, creating an error in taxes owed that I had to go back and correct. 2. When I went back to TurboTax after taking a break, or went back to review a section, I had to go through too many steps all over again.
Date published: 2021-05-17
Rated 5 out of 5 by from Great app Great app easy to use. I've been using it for many years now
Date published: 2021-05-17
Rated 3 out of 5 by from Turbo Tax was okay. They should make it easier to change payment options. $40 charge to take payment from your tax return isn't shown until the very end with no easy edit to change your payment option from there. probably won't use next year
Date published: 2021-05-17
Rated 5 out of 5 by from Perfect! TurboTax is very easy to understand, use and navigate.
Date published: 2021-05-17
Rated 5 out of 5 by from TurboTax is fantastic. TurboTax walked me through entering all my information. I had 2 problems I could not resolve and I called TurboTax and they were able to resolve the problem. The support people were very knowledgeable and courteous.
Date published: 2021-05-17
Rated 5 out of 5 by from Very helpful and easy to use! Very helpful and easy to use! Instructions are clear and explanations of Tax questions help me understand what it is asking for. I have used other programs to do my taxes and always come back to Turbo Tax.
Date published: 2021-05-17
All TurboTax® Offerings Reviews - Page 775