TURBOTAX CUSTOMER REVIEWS

TurboTax Self-Employed Reviews

Perfect for personal and small business income and expenses, TurboTax Self-Employed searches for industry-specific deductions and covers industries like rideshare, independent contractor, online sales, person or professional
services and more.

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Own a business
Student
Rated 2 out of 5 by from Gets You Through It, Tries to Upsell You Hard to get help unless you get "upgrades" into MAX/Premier, etc. I even purchased Deluxe but it still couldn't help me file all of my forms. It offered to upgrade me into a higher tier of TurboTax where it can handle that form. I didn't want to pay so it didn't let me e-file, thus had to print out my form and now am sending it through mail.
Date published: 2021-02-23
Rated 5 out of 5 by from Turbo tax is awesome! It was very easy! I use this every year to get the most from my return!
Date published: 2021-02-23
Rated 5 out of 5 by from TurboTax is Awesome! Easy to use; easy to understand; and helpful advice is wonderful!
Date published: 2021-02-23
Rated 5 out of 5 by from Awesome Quick and easy! Not a lot to it but takes a little bit of time so be prepared.
Date published: 2021-02-23
Rated 2 out of 5 by from 2020 version after Feb update still has bugs Last year, I lost my saved return file after updating the software. I had to manually enter all of the information AGAIN. This year the Schedule c form cannot delete blank items transferred from last year return and deleted. I talked with your customer service and she tried to hang up before my problems were solved. Need to improve her knowledge and skills.
Date published: 2021-02-23
Rated 4 out of 5 by from 2021 Federal & State Income Tax The program is great, but the filing fees are outrageous and the version that I purchased included the Federal e-file 5 uses and the State e-file one use. I was charged $20 to file the State and $40 for direct deposit to my bank. I will not use Turbo Tax again, because of these fees.
Date published: 2021-02-23
Rated 1 out of 5 by from Worst Experience with TurboTax since 2015 I have had continual problems with this year's program. I have been unable to Update and then the program shuts down while attempting to Re-start. After completing my taxes, without updating, I'm unable to Transmit due to the program requiring an Update. Very poor experience!!!
Date published: 2021-02-23
Rated 5 out of 5 by from Turbo Tax is awesome! I really like to be able to file my own taxes with Turbo Tax, it is really easy to do because it gives you examples and suggestions for what type of taxes you need to do and there is always a tax expert to help you if you get confused about how to file!
Date published: 2021-02-23
Rated 3 out of 5 by from TurboTax is expensive Great product, but expensive I imagine your competitors will eat down your prices
Date published: 2021-02-23
Rated 4 out of 5 by from Not as Smooth this year Had some problems. TT wasn't as smooth sailing as it has been in previous years (5). The TT Live Expert was extremely patient and got the issue resolved after working an hour with me. He was great.
Date published: 2021-02-23
All TurboTax® Offerings Reviews - Page 692
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 2 out of 5 by from Gets You Through It, Tries to Upsell You Hard to get help unless you get "upgrades" into MAX/Premier, etc. I even purchased Deluxe but it still couldn't help me file all of my forms. It offered to upgrade me into a higher tier of TurboTax where it can handle that form. I didn't want to pay so it didn't let me e-file, thus had to print out my form and now am sending it through mail.
Date published: 2021-02-23
Rated 5 out of 5 by from Turbo tax is awesome! It was very easy! I use this every year to get the most from my return!
Date published: 2021-02-23
Rated 5 out of 5 by from TurboTax is Awesome! Easy to use; easy to understand; and helpful advice is wonderful!
Date published: 2021-02-23
Rated 5 out of 5 by from Awesome Quick and easy! Not a lot to it but takes a little bit of time so be prepared.
Date published: 2021-02-23
Rated 2 out of 5 by from 2020 version after Feb update still has bugs Last year, I lost my saved return file after updating the software. I had to manually enter all of the information AGAIN. This year the Schedule c form cannot delete blank items transferred from last year return and deleted. I talked with your customer service and she tried to hang up before my problems were solved. Need to improve her knowledge and skills.
Date published: 2021-02-23
Rated 4 out of 5 by from 2021 Federal & State Income Tax The program is great, but the filing fees are outrageous and the version that I purchased included the Federal e-file 5 uses and the State e-file one use. I was charged $20 to file the State and $40 for direct deposit to my bank. I will not use Turbo Tax again, because of these fees.
Date published: 2021-02-23
Rated 1 out of 5 by from Worst Experience with TurboTax since 2015 I have had continual problems with this year's program. I have been unable to Update and then the program shuts down while attempting to Re-start. After completing my taxes, without updating, I'm unable to Transmit due to the program requiring an Update. Very poor experience!!!
Date published: 2021-02-23
Rated 5 out of 5 by from Turbo Tax is awesome! I really like to be able to file my own taxes with Turbo Tax, it is really easy to do because it gives you examples and suggestions for what type of taxes you need to do and there is always a tax expert to help you if you get confused about how to file!
Date published: 2021-02-23
Rated 3 out of 5 by from TurboTax is expensive Great product, but expensive I imagine your competitors will eat down your prices
Date published: 2021-02-23
Rated 4 out of 5 by from Not as Smooth this year Had some problems. TT wasn't as smooth sailing as it has been in previous years (5). The TT Live Expert was extremely patient and got the issue resolved after working an hour with me. He was great.
Date published: 2021-02-23
All TurboTax® Offerings Reviews - Page 692