TURBOTAX CUSTOMER REVIEWS

TurboTax Self-Employed Reviews

Perfect for personal and small business income and expenses, TurboTax Self-Employed searches for industry-specific deductions and covers industries like rideshare, independent contractor, online sales, person or professional
services and more.

Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Easy to use I had a problem figuring out how to print the state return for mailing after efiling the fed return. A little confusing. Also, was print preview the actual state return to mail?
Date published: 2021-05-17
Rated 5 out of 5 by from Fantastic customer service from Mike!! Michael is a CPA with 20 years of experience that went throught the entire process with us. At the beginning of the process we were experiencing technical difficulties, which seems like a system glitch but Mike was super helpful and reached out to the previous customer service representative to help us resolve the issue. Turbo Tax is lucky to have a CPA like him!
Date published: 2021-05-17
Rated 5 out of 5 by from Easy to navigate The program allows you to enter data and make changes if needed. Its intuitive in the layout and questions so that your time is used efficiently.
Date published: 2021-05-17
Rated 5 out of 5 by from Awesome. Nice and easy. Awesome. Nice and easy. Turbo tax import feature makes it easy. No need to key in all the filed from your W2s/1099s, etc.
Date published: 2021-05-17
Rated 5 out of 5 by from Very User Friendly Incredibly Fast and User Friendly Would recommend to all Professionals
Date published: 2021-05-17
Rated 3 out of 5 by from not user friendly anymore the loading is getting more and more un user friendly i have used for many many years and not a simple thing anymore try to make user friendly too vague you have to be guessing what to do next
Date published: 2021-05-17
Rated 1 out of 5 by from Charged me 150 bucks for extra products I had the awesome opportunity to pay 150 extra dollars this year because I invested in the stock market. Had I known I would pay more money to file than I had earned on stocks, I wouldn't have bothered. I think I'll switch to using different software in the future.
Date published: 2021-05-17
Rated 3 out of 5 by from Fair Beware. Some sections would skip to the next group, forcing one to return to individual areas or choose visit all.
Date published: 2021-05-17
Rated 5 out of 5 by from EXCELLENT EXPERIENCE! I have been filling with Turbo Tax for the last few years. It has always been a pleasurable experience.
Date published: 2021-05-17
Rated 1 out of 5 by from TurboTax should be named TroubleTax Things seemed good until it was time to file. Then TT software and I went around and around over some tiny complaint which it wouldn't allow me to fix. Help was useless. Asked for on line help: after 1/2 hour a robot called and simply said: "we can't help you, "<click>". When I did get a live person, we got disconnected and there was no way to return. Overall you left me feeling shaky, uncertain. So, the bug wouldn't allow me to e-file, so I gave up and printed the thing. Then just after printing, a menu offered to e-file anyway and it (ostensibly) worked. Even this Review form has a bug: no scrolling allowed!
Date published: 2021-05-17
All TurboTax® Offerings Reviews - Page 664
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Easy to use I had a problem figuring out how to print the state return for mailing after efiling the fed return. A little confusing. Also, was print preview the actual state return to mail?
Date published: 2021-05-17
Rated 5 out of 5 by from Fantastic customer service from Mike!! Michael is a CPA with 20 years of experience that went throught the entire process with us. At the beginning of the process we were experiencing technical difficulties, which seems like a system glitch but Mike was super helpful and reached out to the previous customer service representative to help us resolve the issue. Turbo Tax is lucky to have a CPA like him!
Date published: 2021-05-17
Rated 5 out of 5 by from Easy to navigate The program allows you to enter data and make changes if needed. Its intuitive in the layout and questions so that your time is used efficiently.
Date published: 2021-05-17
Rated 5 out of 5 by from Awesome. Nice and easy. Awesome. Nice and easy. Turbo tax import feature makes it easy. No need to key in all the filed from your W2s/1099s, etc.
Date published: 2021-05-17
Rated 5 out of 5 by from Very User Friendly Incredibly Fast and User Friendly Would recommend to all Professionals
Date published: 2021-05-17
Rated 3 out of 5 by from not user friendly anymore the loading is getting more and more un user friendly i have used for many many years and not a simple thing anymore try to make user friendly too vague you have to be guessing what to do next
Date published: 2021-05-17
Rated 1 out of 5 by from Charged me 150 bucks for extra products I had the awesome opportunity to pay 150 extra dollars this year because I invested in the stock market. Had I known I would pay more money to file than I had earned on stocks, I wouldn't have bothered. I think I'll switch to using different software in the future.
Date published: 2021-05-17
Rated 3 out of 5 by from Fair Beware. Some sections would skip to the next group, forcing one to return to individual areas or choose visit all.
Date published: 2021-05-17
Rated 5 out of 5 by from EXCELLENT EXPERIENCE! I have been filling with Turbo Tax for the last few years. It has always been a pleasurable experience.
Date published: 2021-05-17
Rated 1 out of 5 by from TurboTax should be named TroubleTax Things seemed good until it was time to file. Then TT software and I went around and around over some tiny complaint which it wouldn't allow me to fix. Help was useless. Asked for on line help: after 1/2 hour a robot called and simply said: "we can't help you, "<click>". When I did get a live person, we got disconnected and there was no way to return. Overall you left me feeling shaky, uncertain. So, the bug wouldn't allow me to e-file, so I gave up and printed the thing. Then just after printing, a menu offered to e-file anyway and it (ostensibly) worked. Even this Review form has a bug: no scrolling allowed!
Date published: 2021-05-17
All TurboTax® Offerings Reviews - Page 664