TURBOTAX CUSTOMER REVIEWS

TurboTax Self-Employed Reviews

Perfect for personal and small business income and expenses, TurboTax Self-Employed searches for industry-specific deductions and covers industries like rideshare, independent contractor, online sales, person or professional
services and more.

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Rated 5 out of 5 by from James is awesome! I've never used TurboTax before, but James was incredibly helpful and couldn't have made it easier.
Date published: 2021-10-15
Rated 4 out of 5 by from When it works it's fantastic. This year I spent hours literally trying to enter my SS income info...two days, and four hours today with two of your techs! They couldn't figure it out but tried to be helpful. It would provide a blank screen for that and some deductions. Tonight spent three hours downloading, rebooting, and at one point techs instructions lost all my data...Fortunately some time later, after much angst, we found it. The only option was to start over without even importing 2019 data...It was taking too long. Called my attorney for some advice whether to send with letter explaining and some money (because it said I owed nothing and that was hard to believe) and she said that would be more confusing. Tonight, I finally found the 1099 SSA form and it actually let me enter my info. As I printed what I had, it suddenly showed up where it should have been. I should have been finished 12 working on Turbo Tax hours ago Ended ok I hope....but not a good experience. The Tech was going to call me back tonight but sent email which ended up not helping...but she was very patient and stuck with me for hours trying everything!!! Also, I always have to try to find a place to enter my clergy Housing Allowance. It's never clear if it's the right place. Please add that option. I think I deserve a free copy for nest year...I certainly earned it.
Date published: 2021-10-15
Rated 5 out of 5 by from good turbo tax it was easy and it was good..........................
Date published: 2021-10-15
Rated 5 out of 5 by from Awesome Easy and thorough! Explains everything step by step
Date published: 2021-10-15
Rated 5 out of 5 by from Top Notch! Easy to follow and there was good repetition! The imaging was first class.
Date published: 2021-10-15
Rated 5 out of 5 by from Fantastic service! Keith was an amazing CPA and he was so easy to work with. He kept in touch often and was very quick to respond to any questions or concerns I had. He explained everything very well and made me feel like I can do my own taxes next year. Although I will still use Turbotax Live next year. Thanks Keith!
Date published: 2021-10-15
Rated 4 out of 5 by from Robert was great in all categories. Robert was great in all categories. I feel it was a bit expensive but I'm just glad its over. I would recommend to friends and family. Especially Robert.
Date published: 2021-10-15
Rated 1 out of 5 by from Was confusing The additional fees drained my return. Only recommend if you know you’re getting a lot back.
Date published: 2021-10-15
Rated 5 out of 5 by from Life Saver! I am amazed that my taxes got filed on time and order was made of my messy records.
Date published: 2021-10-15
Rated 5 out of 5 by from Super Helpful Tax expert was very helpful and we were able to file our taxes after months of run-around from the State of Florida
Date published: 2021-10-15
All TurboTax® Offerings Reviews - Page 650
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from James is awesome! I've never used TurboTax before, but James was incredibly helpful and couldn't have made it easier.
Date published: 2021-10-15
Rated 4 out of 5 by from When it works it's fantastic. This year I spent hours literally trying to enter my SS income info...two days, and four hours today with two of your techs! They couldn't figure it out but tried to be helpful. It would provide a blank screen for that and some deductions. Tonight spent three hours downloading, rebooting, and at one point techs instructions lost all my data...Fortunately some time later, after much angst, we found it. The only option was to start over without even importing 2019 data...It was taking too long. Called my attorney for some advice whether to send with letter explaining and some money (because it said I owed nothing and that was hard to believe) and she said that would be more confusing. Tonight, I finally found the 1099 SSA form and it actually let me enter my info. As I printed what I had, it suddenly showed up where it should have been. I should have been finished 12 working on Turbo Tax hours ago Ended ok I hope....but not a good experience. The Tech was going to call me back tonight but sent email which ended up not helping...but she was very patient and stuck with me for hours trying everything!!! Also, I always have to try to find a place to enter my clergy Housing Allowance. It's never clear if it's the right place. Please add that option. I think I deserve a free copy for nest year...I certainly earned it.
Date published: 2021-10-15
Rated 5 out of 5 by from good turbo tax it was easy and it was good..........................
Date published: 2021-10-15
Rated 5 out of 5 by from Awesome Easy and thorough! Explains everything step by step
Date published: 2021-10-15
Rated 5 out of 5 by from Top Notch! Easy to follow and there was good repetition! The imaging was first class.
Date published: 2021-10-15
Rated 5 out of 5 by from Fantastic service! Keith was an amazing CPA and he was so easy to work with. He kept in touch often and was very quick to respond to any questions or concerns I had. He explained everything very well and made me feel like I can do my own taxes next year. Although I will still use Turbotax Live next year. Thanks Keith!
Date published: 2021-10-15
Rated 4 out of 5 by from Robert was great in all categories. Robert was great in all categories. I feel it was a bit expensive but I'm just glad its over. I would recommend to friends and family. Especially Robert.
Date published: 2021-10-15
Rated 1 out of 5 by from Was confusing The additional fees drained my return. Only recommend if you know you’re getting a lot back.
Date published: 2021-10-15
Rated 5 out of 5 by from Life Saver! I am amazed that my taxes got filed on time and order was made of my messy records.
Date published: 2021-10-15
Rated 5 out of 5 by from Super Helpful Tax expert was very helpful and we were able to file our taxes after months of run-around from the State of Florida
Date published: 2021-10-15
All TurboTax® Offerings Reviews - Page 650