TURBOTAX CUSTOMER REVIEWS

TurboTax Self-Employed Reviews

Perfect for personal and small business income and expenses, TurboTax Self-Employed searches for industry-specific deductions and covers industries like rideshare, independent contractor, online sales, person or professional
services and more.

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Own a business
Student
Rated 3 out of 5 by from City Forms and School District were issues My city forms, I could not edit the W2 info in the form, and it had all of our W-2's duplicated one with our income for each employer before retirement taken out and one showing no taxes being taken out in the city, the other for the amount in the W-2 for what was total income and to say the least we did not want to have to pay in to city tax twice, had to do it all by hand. also had an issue with one school district tax box, had to do that one by hand as well, could not efile state although i paid for it unless i wanted to pay more into schoold district than i had to. waited online for a while for help and walked away from computer and never got a response.
Date published: 2021-05-17
Rated 5 out of 5 by from TurboTax was very easy to follow TurboTax was very easy to follow. All steps were described in detail
Date published: 2021-05-17
Rated 4 out of 5 by from Good, but could still use improvement Been using it for years, and have become accustomed to answering all the many questions it asks. Way too many answers are "no!" Just wonder if there's a way to cut the questions down to size somehow! Also, when it comes to paying to file Oregon's return, several windows have their "Continue" button only barely visible behind the ribbon bar, with just BARELY a sliver of blue to click! Very frustrating! That was an issue last year for Oregon's payment application and you'd think they would have fixed it! Somebody should tell them!
Date published: 2021-05-17
Rated 2 out of 5 by from I was very disappointed with TurboTax this year. TurboTax was OK until it froze when I went to pay for Audit Protection. I had to reboot and then I found it very difficult to find my auto-saved return - 2+ hours. Calls to Tax Resources failed to even go through. Also your web site, after I signed in, claimed that I did not use your surfaces last year and then tried to sell me your programs after I was already using them. Rather poor Intuit's help entries while basically adequate could be better.
Date published: 2021-05-17
Rated 4 out of 5 by from Excellent Tax Program Only one disappointment. Couldn't attach supporting documentation for Health Care Tax Credit. These documents needed to be sent via mail separately from the e-file portion.
Date published: 2021-05-17
Rated 5 out of 5 by from So Easy! Everyone talks about how scary taxes are, so I went into my first time filing taxes with a lot of nerves, but this was so easy. The little encouraging comments were so sweet and my sister and I kept turning to each other and pointing out the cute little messages that popped up on our screens as we filed away. 100% will use this for anything tax related I ever have.
Date published: 2021-05-17
Rated 1 out of 5 by from What a mess! We moved from MD to AZ in 2020. We also sold our house in MD before we left in 2020. We refinanced our house in AZ in 2020. I don't even know where to begin as to how inadequate Turbo Tax was for us this year. Paid Turbo Tax their $175 plus tax and will now go get a REAL tax expert who can figure all of this out and file an amended return for us. This is the last year we use Turbo Tax. What a joke.
Date published: 2021-05-17
Rated 5 out of 5 by from Great It was easy and user friendly. Not bad at all. Will use again
Date published: 2021-05-17
Rated 5 out of 5 by from So helpful, I love it! This is my second year filling with TurboTax, and they always have the answer to everything.
Date published: 2021-05-17
Rated 5 out of 5 by from Great product and service! Filed a previous years return and it was easy and quick!
Date published: 2021-05-17
All TurboTax® Offerings Reviews - Page 641
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 3 out of 5 by from City Forms and School District were issues My city forms, I could not edit the W2 info in the form, and it had all of our W-2's duplicated one with our income for each employer before retirement taken out and one showing no taxes being taken out in the city, the other for the amount in the W-2 for what was total income and to say the least we did not want to have to pay in to city tax twice, had to do it all by hand. also had an issue with one school district tax box, had to do that one by hand as well, could not efile state although i paid for it unless i wanted to pay more into schoold district than i had to. waited online for a while for help and walked away from computer and never got a response.
Date published: 2021-05-17
Rated 5 out of 5 by from TurboTax was very easy to follow TurboTax was very easy to follow. All steps were described in detail
Date published: 2021-05-17
Rated 4 out of 5 by from Good, but could still use improvement Been using it for years, and have become accustomed to answering all the many questions it asks. Way too many answers are "no!" Just wonder if there's a way to cut the questions down to size somehow! Also, when it comes to paying to file Oregon's return, several windows have their "Continue" button only barely visible behind the ribbon bar, with just BARELY a sliver of blue to click! Very frustrating! That was an issue last year for Oregon's payment application and you'd think they would have fixed it! Somebody should tell them!
Date published: 2021-05-17
Rated 2 out of 5 by from I was very disappointed with TurboTax this year. TurboTax was OK until it froze when I went to pay for Audit Protection. I had to reboot and then I found it very difficult to find my auto-saved return - 2+ hours. Calls to Tax Resources failed to even go through. Also your web site, after I signed in, claimed that I did not use your surfaces last year and then tried to sell me your programs after I was already using them. Rather poor Intuit's help entries while basically adequate could be better.
Date published: 2021-05-17
Rated 4 out of 5 by from Excellent Tax Program Only one disappointment. Couldn't attach supporting documentation for Health Care Tax Credit. These documents needed to be sent via mail separately from the e-file portion.
Date published: 2021-05-17
Rated 5 out of 5 by from So Easy! Everyone talks about how scary taxes are, so I went into my first time filing taxes with a lot of nerves, but this was so easy. The little encouraging comments were so sweet and my sister and I kept turning to each other and pointing out the cute little messages that popped up on our screens as we filed away. 100% will use this for anything tax related I ever have.
Date published: 2021-05-17
Rated 1 out of 5 by from What a mess! We moved from MD to AZ in 2020. We also sold our house in MD before we left in 2020. We refinanced our house in AZ in 2020. I don't even know where to begin as to how inadequate Turbo Tax was for us this year. Paid Turbo Tax their $175 plus tax and will now go get a REAL tax expert who can figure all of this out and file an amended return for us. This is the last year we use Turbo Tax. What a joke.
Date published: 2021-05-17
Rated 5 out of 5 by from Great It was easy and user friendly. Not bad at all. Will use again
Date published: 2021-05-17
Rated 5 out of 5 by from So helpful, I love it! This is my second year filling with TurboTax, and they always have the answer to everything.
Date published: 2021-05-17
Rated 5 out of 5 by from Great product and service! Filed a previous years return and it was easy and quick!
Date published: 2021-05-17
All TurboTax® Offerings Reviews - Page 641