TURBOTAX CUSTOMER REVIEWS

TurboTax Self-Employed Reviews

Perfect for personal and small business income and expenses, TurboTax Self-Employed searches for industry-specific deductions and covers industries like rideshare, independent contractor, online sales, person or professional
services and more.

(4.5/5 | 11385 reviews)
Star ratings are from 2021
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Rated 5 out of 5 by from Very helpful and patient with me. Very pleasant and patient with me. She was never rude or acted put out or impatient. We solved my problem and i was able to efile today.
Date published: 2021-10-22
Rated 5 out of 5 by from Easy to use I was stressed as I was late filing my taxes, but the Turbo staff was reassuring and professional
Date published: 2021-10-22
Rated 5 out of 5 by from Sweet n Simple Couldn't be simpler to file for business, corps or personal.
Date published: 2021-10-22
Rated 1 out of 5 by from Poor Performance of TurboTax Premier Live I suffered monumental problems using TurboTax Premier Live to prepare my 2020 taxes. My account suffered repeated and extensive loss of data that I had carefully entered and saved requiring me to redo my tax return many times. When my return was nearly complete my account was blocked for several days with the error message, ""Oops! It appears there was a drop in our connection. Sorry about this! Sometimes the connection between your browser and our server can be dropped as it traverses the Internet." I continued to receive this message despite trying multiple computers, in separate physical locations, and using different browsers. No TurboTax Live Expert was able to unblock my account. Due to this obstacle, TurboTax created a complimentary Full Service account that I was initially able to log in to and upload my tax documents. But no TurboTax CPA ever called me to do my taxes, and when I attempted to upload additional documents to the Full Service account after October 15, I received an error message that the Full Service function was now closed for the year. Finally, after days of my original account being blocked, I was suddenly able to enter the account this evening. I hurriedly completed my taxes and e-filed them. I remain uncertain as to whether TurboTax has successfully e-filed my tax return. I have lost confidence in the ability of TurboTax to produce a tax return without the kind of obstacles and errors I have experienced.
Date published: 2021-10-22
Rated 5 out of 5 by from TurboTax is great It was easy to understand and it’s straight and simple
Date published: 2021-10-22
Rated 5 out of 5 by from I DID IT!! I can't believe how easy this was! Thank you Turbotax!
Date published: 2021-10-22
Rated 5 out of 5 by from good job accurate and precise. allowed me to find all my discounts
Date published: 2021-10-22
Rated 5 out of 5 by from Turbo Tax is Great! It's easy to use and convenient...I love Turbo Tax!
Date published: 2021-10-22
Rated 1 out of 5 by from This app has caused me a serious nightmare I filed last year with this company and had no problems so I said what the heck let’s go for it again Bad idea! My returns have been rejected over ten times over some technical issues with the app and when I call customer service (I’ve been on hold for 10 minutes now to speak with a manager) I get some lady who doesn’t really sound like she enjoys her job and she gave me two answers 1) just put a zero where I am supposed to put 42000 2) if that doesn’t work, print out my return and send it in! These are the two options you provided me with some link to a YouTube video that is also extremely unhelpful Do yourself a favor DON’T USE THIS SITE!!! I’m still on hold lol
Date published: 2021-10-21
Rated 5 out of 5 by from Awesome service Quick Awesome tax professional that was professional, patient, and technical proficient
Date published: 2021-10-21
All TurboTax® Offerings Reviews - Page 594
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Very helpful and patient with me. Very pleasant and patient with me. She was never rude or acted put out or impatient. We solved my problem and i was able to efile today.
Date published: 2021-10-22
Rated 5 out of 5 by from Easy to use I was stressed as I was late filing my taxes, but the Turbo staff was reassuring and professional
Date published: 2021-10-22
Rated 5 out of 5 by from Sweet n Simple Couldn't be simpler to file for business, corps or personal.
Date published: 2021-10-22
Rated 1 out of 5 by from Poor Performance of TurboTax Premier Live I suffered monumental problems using TurboTax Premier Live to prepare my 2020 taxes. My account suffered repeated and extensive loss of data that I had carefully entered and saved requiring me to redo my tax return many times. When my return was nearly complete my account was blocked for several days with the error message, ""Oops! It appears there was a drop in our connection. Sorry about this! Sometimes the connection between your browser and our server can be dropped as it traverses the Internet." I continued to receive this message despite trying multiple computers, in separate physical locations, and using different browsers. No TurboTax Live Expert was able to unblock my account. Due to this obstacle, TurboTax created a complimentary Full Service account that I was initially able to log in to and upload my tax documents. But no TurboTax CPA ever called me to do my taxes, and when I attempted to upload additional documents to the Full Service account after October 15, I received an error message that the Full Service function was now closed for the year. Finally, after days of my original account being blocked, I was suddenly able to enter the account this evening. I hurriedly completed my taxes and e-filed them. I remain uncertain as to whether TurboTax has successfully e-filed my tax return. I have lost confidence in the ability of TurboTax to produce a tax return without the kind of obstacles and errors I have experienced.
Date published: 2021-10-22
Rated 5 out of 5 by from TurboTax is great It was easy to understand and it’s straight and simple
Date published: 2021-10-22
Rated 5 out of 5 by from I DID IT!! I can't believe how easy this was! Thank you Turbotax!
Date published: 2021-10-22
Rated 5 out of 5 by from good job accurate and precise. allowed me to find all my discounts
Date published: 2021-10-22
Rated 5 out of 5 by from Turbo Tax is Great! It's easy to use and convenient...I love Turbo Tax!
Date published: 2021-10-22
Rated 1 out of 5 by from This app has caused me a serious nightmare I filed last year with this company and had no problems so I said what the heck let’s go for it again Bad idea! My returns have been rejected over ten times over some technical issues with the app and when I call customer service (I’ve been on hold for 10 minutes now to speak with a manager) I get some lady who doesn’t really sound like she enjoys her job and she gave me two answers 1) just put a zero where I am supposed to put 42000 2) if that doesn’t work, print out my return and send it in! These are the two options you provided me with some link to a YouTube video that is also extremely unhelpful Do yourself a favor DON’T USE THIS SITE!!! I’m still on hold lol
Date published: 2021-10-21
Rated 5 out of 5 by from Awesome service Quick Awesome tax professional that was professional, patient, and technical proficient
Date published: 2021-10-21
All TurboTax® Offerings Reviews - Page 594