TURBOTAX CUSTOMER REVIEWS

TurboTax Self-Employed Reviews

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Rated 1 out of 5 by from State return rejected multiple times. Failed to catch Mn. Frontline Worker income and handle it correctly, multiple times. It also was misdirecting and counter productive in getting to the entry, to be able to correct the figure. Also all recipients were paid equally. The figure should have been automatic.
Date published: 2023-04-23
Rated 5 out of 5 by from Fast and Detailed Way to file taxes! Easy to use, explanations are available, refunds are quick!
Date published: 2023-04-23
Rated 5 out of 5 by from Customer service was amazing Lucy was amazing & she helped fix a rejected tax return. Absolutely satisfied. Thank you Lucy. 🙏
Date published: 2023-04-23
Rated 4 out of 5 by from Turbo tax excellent! Spoke to a Turbo Tax person, very helpful. Turbo Tax easy to use.
Date published: 2023-04-23
Rated 2 out of 5 by from irs rejects my filing Turbo tax has not fixed the issue with filing my 2022 taxes or at least tell me what the issue is with my taxes. it keeps saying don't worry will fix it. and I have gone in to fix and resend to only be rejected once again very frustrating. for that reason 2 star rating.
Date published: 2023-04-23
Rated 3 out of 5 by from First time first time preparing my own taxes. some parts have been very confusing and i found myself making guesses. reaching the end has been frustrating.
Date published: 2023-04-23
Rated 5 out of 5 by from Ive used Turbo tax for 10 years now For the last ten years, I used Turbo tax and not only has it educated me but it has helped me save money in the end.
Date published: 2023-04-23
Rated 5 out of 5 by from First time easy. fist time doing taxes on my own. first time preparing taxes on my own.
Date published: 2023-04-23
Rated 5 out of 5 by from saves me year after year like having tax person setting next to me all items are covered each and every year
Date published: 2023-04-23
Rated 4 out of 5 by from TurboTax gets the job done TurboTax is a love / hate relationship. I have used it for more than 20 years and I have successfully filed by the deadline each time. But there is always something that wastes my time until I figure it out. And perhaps for the first time, my filing did not go as planned. This year I was right down to the last minutes for filing (not my usual habit) and at 15 minutes before midnight I saw that the estimated tax payment for my state return was lower than the estimate that TurboTax had previously calculated and that I had reviewed. Because time was running out - I did take a few minutes to try to find the problem - I submitted the return as-is. And I am now left with underpayment of my estimated tax. My biggest beef with TurboTax is the user interface when reviewing or revisiting a topic. In too many places, when walking thru a topic, I am asked to re-answer questions I have previously answered. This sets up the possibility that a question is answered differently than originally intended, resulting in a different tax outcome. I think this is what happened with my estimated tax calculation. I really wish TurboTax offered a way to review the entire return in the same interview format as used for initial data input without any input from the user.
Date published: 2023-04-23
All TurboTax® Offerings Reviews - Page 593
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from State return rejected multiple times. Failed to catch Mn. Frontline Worker income and handle it correctly, multiple times. It also was misdirecting and counter productive in getting to the entry, to be able to correct the figure. Also all recipients were paid equally. The figure should have been automatic.
Date published: 2023-04-23
Rated 5 out of 5 by from Fast and Detailed Way to file taxes! Easy to use, explanations are available, refunds are quick!
Date published: 2023-04-23
Rated 5 out of 5 by from Customer service was amazing Lucy was amazing & she helped fix a rejected tax return. Absolutely satisfied. Thank you Lucy. 🙏
Date published: 2023-04-23
Rated 4 out of 5 by from Turbo tax excellent! Spoke to a Turbo Tax person, very helpful. Turbo Tax easy to use.
Date published: 2023-04-23
Rated 2 out of 5 by from irs rejects my filing Turbo tax has not fixed the issue with filing my 2022 taxes or at least tell me what the issue is with my taxes. it keeps saying don't worry will fix it. and I have gone in to fix and resend to only be rejected once again very frustrating. for that reason 2 star rating.
Date published: 2023-04-23
Rated 3 out of 5 by from First time first time preparing my own taxes. some parts have been very confusing and i found myself making guesses. reaching the end has been frustrating.
Date published: 2023-04-23
Rated 5 out of 5 by from Ive used Turbo tax for 10 years now For the last ten years, I used Turbo tax and not only has it educated me but it has helped me save money in the end.
Date published: 2023-04-23
Rated 5 out of 5 by from First time easy. fist time doing taxes on my own. first time preparing taxes on my own.
Date published: 2023-04-23
Rated 5 out of 5 by from saves me year after year like having tax person setting next to me all items are covered each and every year
Date published: 2023-04-23
Rated 4 out of 5 by from TurboTax gets the job done TurboTax is a love / hate relationship. I have used it for more than 20 years and I have successfully filed by the deadline each time. But there is always something that wastes my time until I figure it out. And perhaps for the first time, my filing did not go as planned. This year I was right down to the last minutes for filing (not my usual habit) and at 15 minutes before midnight I saw that the estimated tax payment for my state return was lower than the estimate that TurboTax had previously calculated and that I had reviewed. Because time was running out - I did take a few minutes to try to find the problem - I submitted the return as-is. And I am now left with underpayment of my estimated tax. My biggest beef with TurboTax is the user interface when reviewing or revisiting a topic. In too many places, when walking thru a topic, I am asked to re-answer questions I have previously answered. This sets up the possibility that a question is answered differently than originally intended, resulting in a different tax outcome. I think this is what happened with my estimated tax calculation. I really wish TurboTax offered a way to review the entire return in the same interview format as used for initial data input without any input from the user.
Date published: 2023-04-23
All TurboTax® Offerings Reviews - Page 593