TURBOTAX CUSTOMER REVIEWS

TurboTax Self-Employed Reviews

Perfect for personal and small business income and expenses, TurboTax Self-Employed searches for industry-specific deductions and covers industries like rideshare, independent contractor, online sales, person or professional
services and more.

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Rated 3 out of 5 by from TurboTax is good but has quirks that use up time Overall like the program and recommend it. One area of improvement that would really help - education. It is not great when it comes to education and correctly estimating tax credits. It tries to automate the process, but after selecting one, it does not correctly adjust the amount used towards the credit chosen. The result, if you do not manually fix it, is that you may pay a little more in taxes. The interview process for education is also not that easy to use.
Date published: 2022-04-19
Rated 5 out of 5 by from Great Great greatness and love you so sweet you and your family and love your family and family are always
Date published: 2022-04-19
Rated 5 out of 5 by from TurboTax is a great experience. This is my 3rd year using TurboTax. I waited till the end to ask advice from the live experts. Belinda was great at answering my questions. Next year, I'll want to have live expert during the submitting of my taxes.
Date published: 2022-04-19
Rated 2 out of 5 by from Could Be Better My review is based on my experience from a combination of this year and last year. I was able to complete both years, however, I NEVER received my taxes from last year. I called the IRS and Turbotax and I only went through to recordings with the IRS and with Turbotax I was told that they do not have anything stating I filed taxes with them. This is strange because they sure contacted to pay via bank account when they didn't receive the money through direct payments. Also, I told the agent that I have paperwork from Turbotax so that should be proof that I did file. When I asked to speak with a manager I was transferred to another agent that didn't help and hung up the phone. I know it isn't important to anyone else besides myself if I receive my funds or not. As a company I expected more compassion and empathy to attempt to assist me with matters. I hope I am able to get my refunds from this year and last year soon.
Date published: 2022-04-19
Rated 4 out of 5 by from love turbo tax have always enjoyed filing with turbo tax. took some time off when i retired but now back in businuss. they do a great job
Date published: 2022-04-19
Rated 5 out of 5 by from love it makes something very difficult very easy! glad i used them.
Date published: 2022-04-19
Rated 5 out of 5 by from It was awesome, I'll use it again. It was fun and easy to use. I'd recommend it to anyone
Date published: 2022-04-19
Rated 5 out of 5 by from First Time User I was hesitant to use TurboTax, but it has walked me through each and every step wit ease. It also gives you extra information on what choices you are making before hand...just to be sure! I love that. I am very satisfied with my process here and will be using this again.
Date published: 2022-04-19
Rated 2 out of 5 by from Does not handel extension errors at all Uggh. Filed an extension. Got a success message. The next day I get an email that the extension was rejected by IRS. I log back into Turbo Tax -- NO IFNO ON STATUS of rejection, no way to file new extension, no indication if payment went through. Crapppppy!
Date published: 2022-04-19
Rated 5 out of 5 by from Have been using forever Have been using for over 30 years maybe more. Always makes tax time simple
Date published: 2022-04-19
All TurboTax® Offerings Reviews - Page 390
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from TurboTax is good but has quirks that use up time Overall like the program and recommend it. One area of improvement that would really help - education. It is not great when it comes to education and correctly estimating tax credits. It tries to automate the process, but after selecting one, it does not correctly adjust the amount used towards the credit chosen. The result, if you do not manually fix it, is that you may pay a little more in taxes. The interview process for education is also not that easy to use.
Date published: 2022-04-19
Rated 5 out of 5 by from Great Great greatness and love you so sweet you and your family and love your family and family are always
Date published: 2022-04-19
Rated 5 out of 5 by from TurboTax is a great experience. This is my 3rd year using TurboTax. I waited till the end to ask advice from the live experts. Belinda was great at answering my questions. Next year, I'll want to have live expert during the submitting of my taxes.
Date published: 2022-04-19
Rated 2 out of 5 by from Could Be Better My review is based on my experience from a combination of this year and last year. I was able to complete both years, however, I NEVER received my taxes from last year. I called the IRS and Turbotax and I only went through to recordings with the IRS and with Turbotax I was told that they do not have anything stating I filed taxes with them. This is strange because they sure contacted to pay via bank account when they didn't receive the money through direct payments. Also, I told the agent that I have paperwork from Turbotax so that should be proof that I did file. When I asked to speak with a manager I was transferred to another agent that didn't help and hung up the phone. I know it isn't important to anyone else besides myself if I receive my funds or not. As a company I expected more compassion and empathy to attempt to assist me with matters. I hope I am able to get my refunds from this year and last year soon.
Date published: 2022-04-19
Rated 4 out of 5 by from love turbo tax have always enjoyed filing with turbo tax. took some time off when i retired but now back in businuss. they do a great job
Date published: 2022-04-19
Rated 5 out of 5 by from love it makes something very difficult very easy! glad i used them.
Date published: 2022-04-19
Rated 5 out of 5 by from It was awesome, I'll use it again. It was fun and easy to use. I'd recommend it to anyone
Date published: 2022-04-19
Rated 5 out of 5 by from First Time User I was hesitant to use TurboTax, but it has walked me through each and every step wit ease. It also gives you extra information on what choices you are making before hand...just to be sure! I love that. I am very satisfied with my process here and will be using this again.
Date published: 2022-04-19
Rated 2 out of 5 by from Does not handel extension errors at all Uggh. Filed an extension. Got a success message. The next day I get an email that the extension was rejected by IRS. I log back into Turbo Tax -- NO IFNO ON STATUS of rejection, no way to file new extension, no indication if payment went through. Crapppppy!
Date published: 2022-04-19
Rated 5 out of 5 by from Have been using forever Have been using for over 30 years maybe more. Always makes tax time simple
Date published: 2022-04-19
All TurboTax® Offerings Reviews - Page 390