TURBOTAX CUSTOMER REVIEWS

TurboTax Self-Employed Reviews

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(4.6/5 | 18644 reviews)
Star ratings are from 2022
TurboTaxTurboTax Customer Ratings & Reviews
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Rated 1 out of 5 by from TurboTax charged too much!! It was fast and easy but charged way too much! I should have gone somewhere else that was cheaper!
Date published: 2023-01-29
Rated 5 out of 5 by from Nice Turbo tax promise me a refund because when my texts was summited in 2021 the state said they couldn't see the business side of it that cause me u have to write them also I actually was doing them on my own I appreciate the help but the caller disconnected before finishing last year and this year I request a refund because I never had issues with me taxes sense 1994 never ever had a problem also was not able to apply my discount I'm just inquiring the refund that Turbo tax offer please
Date published: 2023-01-29
Rated 1 out of 5 by from I didn’t choose this option I didn’t get live assistance and typed everything in myself. I was charged for a service I didn’t use and will be notifying the BBB and FTC
Date published: 2023-01-29
Rated 5 out of 5 by from iTS SO EASY Turbo Tax is so easy to use, I have use it every year
Date published: 2023-01-29
Rated 5 out of 5 by from Awesome Great. Easy to use and super fast. Saved all my info which I like.
Date published: 2023-01-29
Rated 5 out of 5 by from super easy to work ! never had issues so far gave me all the answers i needed when i didnt understand something, love how it saves my info, so glad it has been good to me these past years
Date published: 2023-01-29
Rated 5 out of 5 by from TurboTax:very good It was easy and very helpful, step by step explanation.
Date published: 2023-01-29
Rated 2 out of 5 by from Unhelpful with their programs at best lack of any real knowledge on how their system works. was told i was approved for the Refund Advance which coerced me to spend money on the Deluxe option as prompted by the "expert". I agreed because i was supposedly going to get an advance, and without the advance, the money i was talked into paying out of pocket destroyed my financial well-being for the week. Was told after two hours with an "expert" that the reason i hadnt received my advance was because Credit Karma had dropped the ball and to contact them. At least turbotax's people were respectful about passing me off to someone else, Credit Karma's people were full of boldfaced lies and disrespect and claimed that it was turbotax's fault and had me running in circles. I am not at all happy, i did not receive any better or different service by paying good money to turbotax, just more headache. I do not advise using this program, as the turbotax "experts" are more backhanded salesmen than "experts" in anything
Date published: 2023-01-29
Rated 4 out of 5 by from Good It was very quick and easy. I will use this again in the future
Date published: 2023-01-29
Rated 5 out of 5 by from Turbo Tax is EASY to Use!! Super Easy to use & They help you through the WHOLE Process All The Way if you need it! I will Always use Turbo Tax Every Year!
Date published: 2023-01-29
All TurboTax® Offerings Reviews - Page 376
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from TurboTax charged too much!! It was fast and easy but charged way too much! I should have gone somewhere else that was cheaper!
Date published: 2023-01-29
Rated 5 out of 5 by from Nice Turbo tax promise me a refund because when my texts was summited in 2021 the state said they couldn't see the business side of it that cause me u have to write them also I actually was doing them on my own I appreciate the help but the caller disconnected before finishing last year and this year I request a refund because I never had issues with me taxes sense 1994 never ever had a problem also was not able to apply my discount I'm just inquiring the refund that Turbo tax offer please
Date published: 2023-01-29
Rated 1 out of 5 by from I didn’t choose this option I didn’t get live assistance and typed everything in myself. I was charged for a service I didn’t use and will be notifying the BBB and FTC
Date published: 2023-01-29
Rated 5 out of 5 by from iTS SO EASY Turbo Tax is so easy to use, I have use it every year
Date published: 2023-01-29
Rated 5 out of 5 by from Awesome Great. Easy to use and super fast. Saved all my info which I like.
Date published: 2023-01-29
Rated 5 out of 5 by from super easy to work ! never had issues so far gave me all the answers i needed when i didnt understand something, love how it saves my info, so glad it has been good to me these past years
Date published: 2023-01-29
Rated 5 out of 5 by from TurboTax:very good It was easy and very helpful, step by step explanation.
Date published: 2023-01-29
Rated 2 out of 5 by from Unhelpful with their programs at best lack of any real knowledge on how their system works. was told i was approved for the Refund Advance which coerced me to spend money on the Deluxe option as prompted by the "expert". I agreed because i was supposedly going to get an advance, and without the advance, the money i was talked into paying out of pocket destroyed my financial well-being for the week. Was told after two hours with an "expert" that the reason i hadnt received my advance was because Credit Karma had dropped the ball and to contact them. At least turbotax's people were respectful about passing me off to someone else, Credit Karma's people were full of boldfaced lies and disrespect and claimed that it was turbotax's fault and had me running in circles. I am not at all happy, i did not receive any better or different service by paying good money to turbotax, just more headache. I do not advise using this program, as the turbotax "experts" are more backhanded salesmen than "experts" in anything
Date published: 2023-01-29
Rated 4 out of 5 by from Good It was very quick and easy. I will use this again in the future
Date published: 2023-01-29
Rated 5 out of 5 by from Turbo Tax is EASY to Use!! Super Easy to use & They help you through the WHOLE Process All The Way if you need it! I will Always use Turbo Tax Every Year!
Date published: 2023-01-29
All TurboTax® Offerings Reviews - Page 376