TURBOTAX CUSTOMER REVIEWS

TurboTax Self-Employed Reviews

Perfect for personal and small business income and expenses, TurboTax Self-Employed searches for industry-specific deductions and covers industries like rideshare, independent contractor, online sales, person or professional
services and more.

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Rated 5 out of 5 by from Easy and affordable In the past I would get my taxes done elsewhere, and it would cost me $300 to $500. Then you have to wait in a waiting room and tell your name it’s called. But now with TurboTax, it’s extremely easy simplistic you look at your W-2 walk to you through step-by-step on how to do it there’s no way that you can mess them up! Way more comfortable doing it from home!
Date published: 2022-04-21
Rated 3 out of 5 by from Unable to get help with a simple problem I have filed my return and need to submit an amended return. I am being sent in circles on the site and there is no way to get out.
Date published: 2022-04-21
Rated 4 out of 5 by from Suggested Improvement I have used TurboTax every year, and the TurboTax support people have always been great in clearing up my sticking points. One suggested change has to do with the answer format needed for some questions. It's often missing so I end up, for example, guessing as to whether a number should be spelled out (five) or annotated as a number (5).
Date published: 2022-04-21
Rated 5 out of 5 by from really helpful! step by step idiot proof instructions i even used it to do 2 of my friends taxes
Date published: 2022-04-21
Rated 2 out of 5 by from Poor support for filers living outside the US It is extremely frustrating that you will not accept credit or debit cards issued by US financial institutions if the billing address for the card is outside the US. General support and provisions for filers with a non-US residential address is generally poor.
Date published: 2022-04-21
Rated 5 out of 5 by from Great The experience was good. We followed the directions.
Date published: 2022-04-21
Rated 5 out of 5 by from 2021 TURBOTAX REVIEW EASY TO USE. ASKS ALL REQUIRED QUESTIONS. RECOMEND TURBOTAX.
Date published: 2022-04-21
Rated 4 out of 5 by from Turbo Tax is the best at a great price Used it for years. Intuit produces high quality products that really do the job !
Date published: 2022-04-21
Rated 3 out of 5 by from Turbo Tax Problem with efile Federal Tax Return Preparing my tax return was easy in Turbo Tax, but I was not able to file my federal return electronically. I Kept getting the error code IND-031-04. I followed the trouble shooting instructions from Turbo Tax, and still kept getting the same error code. Ended up filing the hard copy through US Mail.
Date published: 2022-04-21
Rated 2 out of 5 by from Disappointed I initially ended up completing my taxes manually because of the time lost trying to understand the software and deal with the glitches. For example, I wasn't able to see the bottom of some pages because instead of using the scroll button I later realized I had to use the tab button. The social security statement is written on the "SSA-1099" or "1099," it is not a "1099-MISC" form. It wasn't listed under wages nor was I ever prompted to answer questions regarding it. Later, I was able to find the Social Security Benefit Statement by doing a search and added the information required. When I tried to save the tax files that were not e-filed the info wasn't clear and/or didn't work. I had to do a search for instructions on the topic. The option to save my files should have been much clearer and on the same page as the print option.
Date published: 2022-04-21
All TurboTax® Offerings Reviews - Page 330
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Easy and affordable In the past I would get my taxes done elsewhere, and it would cost me $300 to $500. Then you have to wait in a waiting room and tell your name it’s called. But now with TurboTax, it’s extremely easy simplistic you look at your W-2 walk to you through step-by-step on how to do it there’s no way that you can mess them up! Way more comfortable doing it from home!
Date published: 2022-04-21
Rated 3 out of 5 by from Unable to get help with a simple problem I have filed my return and need to submit an amended return. I am being sent in circles on the site and there is no way to get out.
Date published: 2022-04-21
Rated 4 out of 5 by from Suggested Improvement I have used TurboTax every year, and the TurboTax support people have always been great in clearing up my sticking points. One suggested change has to do with the answer format needed for some questions. It's often missing so I end up, for example, guessing as to whether a number should be spelled out (five) or annotated as a number (5).
Date published: 2022-04-21
Rated 5 out of 5 by from really helpful! step by step idiot proof instructions i even used it to do 2 of my friends taxes
Date published: 2022-04-21
Rated 2 out of 5 by from Poor support for filers living outside the US It is extremely frustrating that you will not accept credit or debit cards issued by US financial institutions if the billing address for the card is outside the US. General support and provisions for filers with a non-US residential address is generally poor.
Date published: 2022-04-21
Rated 5 out of 5 by from Great The experience was good. We followed the directions.
Date published: 2022-04-21
Rated 5 out of 5 by from 2021 TURBOTAX REVIEW EASY TO USE. ASKS ALL REQUIRED QUESTIONS. RECOMEND TURBOTAX.
Date published: 2022-04-21
Rated 4 out of 5 by from Turbo Tax is the best at a great price Used it for years. Intuit produces high quality products that really do the job !
Date published: 2022-04-21
Rated 3 out of 5 by from Turbo Tax Problem with efile Federal Tax Return Preparing my tax return was easy in Turbo Tax, but I was not able to file my federal return electronically. I Kept getting the error code IND-031-04. I followed the trouble shooting instructions from Turbo Tax, and still kept getting the same error code. Ended up filing the hard copy through US Mail.
Date published: 2022-04-21
Rated 2 out of 5 by from Disappointed I initially ended up completing my taxes manually because of the time lost trying to understand the software and deal with the glitches. For example, I wasn't able to see the bottom of some pages because instead of using the scroll button I later realized I had to use the tab button. The social security statement is written on the "SSA-1099" or "1099," it is not a "1099-MISC" form. It wasn't listed under wages nor was I ever prompted to answer questions regarding it. Later, I was able to find the Social Security Benefit Statement by doing a search and added the information required. When I tried to save the tax files that were not e-filed the info wasn't clear and/or didn't work. I had to do a search for instructions on the topic. The option to save my files should have been much clearer and on the same page as the print option.
Date published: 2022-04-21
All TurboTax® Offerings Reviews - Page 330