TURBOTAX CUSTOMER REVIEWS

TurboTax Self-Employed Reviews

Perfect for personal and small business income and expenses, TurboTax Self-Employed searches for industry-specific deductions and covers industries like rideshare, independent contractor, online sales, person or professional
services and more.

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Rated 2 out of 5 by from Quick to take your money any way they can :) I used the wrong filing plan and asked to switch plans. They won't give you a refund for using the wrong plan.
Date published: 2022-09-27
Rated 5 out of 5 by from Very Helpul My tax expert was helpful and courteous. Thank you!
Date published: 2022-09-27
Rated 5 out of 5 by from 2021 taxes I hate doing taxes, however my tax expert was Erika M, who is very knowledgeable. She not only completed my taxes with me, she engaged in conversation along with completeing my taxes, which made for a very pleasant tax preparation. I look for ward to catching her again next year!
Date published: 2022-09-26
Rated 4 out of 5 by from TURBO TAX IT WAS SIMPLE AND EASY. WALKED ME THROUGH IN EVERY STEP
Date published: 2022-09-26
Rated 5 out of 5 by from good tool easy to use ! i always file with turbo tax. It makes it easy
Date published: 2022-09-26
Rated 5 out of 5 by from Turbo Tax customer support was great Customer service was very helpful and patient. Figured out the problem and was able to lead me thru e-filing for federal and state.
Date published: 2022-09-26
Rated 5 out of 5 by from great to work with very easy and very helpful, i even had to ask for help with the chat portion and someone eventally called me.
Date published: 2022-09-26
Rated 5 out of 5 by from Great product! Extremely easy to use. This was my first time and all the explanations were clear
Date published: 2022-09-26
Rated 3 out of 5 by from First year I have had an issue but it was stressfu I attempted to efile my return but I had added my cell phone number and it knocked it out. The problem was that I attempted this multiple times without an error message. It said that it had transmitted but when I came back to check it, it had not efiled. And I did not figure out what was wrong until I looked at Turbotax questions and finally found where international located filers were having issues. So I deleted my cell phone number and of course it went right through without a problem. I have used Turbotax for 11 years without a problem so I will probably come back for the 2022 return but I'm very disappointed in the lack of error message and good help in the program. I'm also not happy with the difficulty finding the "Jump to feature" in Help or topics because they make it difficult. I don't need to call the help line for items I know should go to a certain form, but can't get TT to take me there.
Date published: 2022-09-26
Rated 5 out of 5 by from TB is awesome! Always easy & greatly appreciate that:) ill always feel confident that my taxes will be done efficiently:)
Date published: 2022-09-26
All TurboTax® Offerings Reviews - Page 296
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Quick to take your money any way they can :) I used the wrong filing plan and asked to switch plans. They won't give you a refund for using the wrong plan.
Date published: 2022-09-27
Rated 5 out of 5 by from Very Helpul My tax expert was helpful and courteous. Thank you!
Date published: 2022-09-27
Rated 5 out of 5 by from 2021 taxes I hate doing taxes, however my tax expert was Erika M, who is very knowledgeable. She not only completed my taxes with me, she engaged in conversation along with completeing my taxes, which made for a very pleasant tax preparation. I look for ward to catching her again next year!
Date published: 2022-09-26
Rated 4 out of 5 by from TURBO TAX IT WAS SIMPLE AND EASY. WALKED ME THROUGH IN EVERY STEP
Date published: 2022-09-26
Rated 5 out of 5 by from good tool easy to use ! i always file with turbo tax. It makes it easy
Date published: 2022-09-26
Rated 5 out of 5 by from Turbo Tax customer support was great Customer service was very helpful and patient. Figured out the problem and was able to lead me thru e-filing for federal and state.
Date published: 2022-09-26
Rated 5 out of 5 by from great to work with very easy and very helpful, i even had to ask for help with the chat portion and someone eventally called me.
Date published: 2022-09-26
Rated 5 out of 5 by from Great product! Extremely easy to use. This was my first time and all the explanations were clear
Date published: 2022-09-26
Rated 3 out of 5 by from First year I have had an issue but it was stressfu I attempted to efile my return but I had added my cell phone number and it knocked it out. The problem was that I attempted this multiple times without an error message. It said that it had transmitted but when I came back to check it, it had not efiled. And I did not figure out what was wrong until I looked at Turbotax questions and finally found where international located filers were having issues. So I deleted my cell phone number and of course it went right through without a problem. I have used Turbotax for 11 years without a problem so I will probably come back for the 2022 return but I'm very disappointed in the lack of error message and good help in the program. I'm also not happy with the difficulty finding the "Jump to feature" in Help or topics because they make it difficult. I don't need to call the help line for items I know should go to a certain form, but can't get TT to take me there.
Date published: 2022-09-26
Rated 5 out of 5 by from TB is awesome! Always easy & greatly appreciate that:) ill always feel confident that my taxes will be done efficiently:)
Date published: 2022-09-26
All TurboTax® Offerings Reviews - Page 296