TURBOTAX CUSTOMER REVIEWS

TurboTax Self-Employed Reviews

Perfect for personal and small business income and expenses, TurboTax Self-Employed searches for industry-specific deductions and covers industries like rideshare, independent contractor, online sales, person or professional
services and more.

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Rated 4 out of 5 by from Too much Turbo tax is fine. But there were issues in the process with the assistant’s and the process such as not being able to schedule my call. Not only that I dislike how many times I need to submit a review. This is ridiculous and should be a way to bypass it since I already submitted 1 review prior to this point.
Date published: 2022-10-08
Rated 2 out of 5 by from Not as good as previous editions Very disappointed. Turbo Tax could not retrieve many of my tax documents even from institutions like Vanguard and Fidelity. I had to go through the same steps over and over and over. Last year, Turbo Tax failed to keep track of a tax payment I made through Turbo Tax. I will be looking at other products.
Date published: 2022-10-08
Rated 5 out of 5 by from Great professionalism I had an issue with a previous tax preparer and she worked quickly and efficiently.
Date published: 2022-10-08
Rated 5 out of 5 by from Awesome Experience!!! Bernadette was assigned to my return and was very communicative and patient with me as I gathered and submitted requested documents. She was very knowledgeable and helpful throughout the entire process.
Date published: 2022-10-08
Rated 5 out of 5 by from Turbo Tax is Great Turbo Tax is great, but it still has room for improvement. It would be nice if the software remembers and populates all of the QBI and NOL options that were on the previous year's return so we don't need to guess what we claimed last year.
Date published: 2022-10-08
Rated 1 out of 5 by from TurboTax is painful. They don't know the difference between a 1099 and a NEC. Tries to create a new company every time it you enter one or the other. I use this because I have always used it. They do not make this easy for someone that needs limited step by step. They expect you to spend days entering a bunch of stuff that is not needed.
Date published: 2022-10-08
Rated 5 out of 5 by from Ive used Turbo Tax HOme & Business for years I can't even remember doing taxes manually. And I always feel like it has all the info I need, even though my taxes change every year. This year I was dealing with inheritance and some new things. They had all the info I needed. Thanks TurboTax!
Date published: 2022-10-08
Rated 5 out of 5 by from Amazing! I came to turbo tax after I had been ghosted by three accountants. The entire process was streamlined very well and Kelly was so helpful and dedicated to precisely and promptly filing our returns. Such a wave of relief! Thank you Kelly!
Date published: 2022-10-08
Rated 3 out of 5 by from Clunky Software needs upgrading My tax situation is not that complicated and yet the software had lots of trouble. The review returned 45 inscrutable errors which were not explained well enough. I guess the tax code is the culprit really but this process was painful and frustrating.
Date published: 2022-10-08
Rated 2 out of 5 by from Issue with Investment Record Import 1) 1099 import does not work for Etrade brokerage account and I have to manually enter the summary and mail the paper records to IRS. 2) Took a while to go through the phone screening system to connect with tech support
Date published: 2022-10-08
All TurboTax® Offerings Reviews - Page 245
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Too much Turbo tax is fine. But there were issues in the process with the assistant’s and the process such as not being able to schedule my call. Not only that I dislike how many times I need to submit a review. This is ridiculous and should be a way to bypass it since I already submitted 1 review prior to this point.
Date published: 2022-10-08
Rated 2 out of 5 by from Not as good as previous editions Very disappointed. Turbo Tax could not retrieve many of my tax documents even from institutions like Vanguard and Fidelity. I had to go through the same steps over and over and over. Last year, Turbo Tax failed to keep track of a tax payment I made through Turbo Tax. I will be looking at other products.
Date published: 2022-10-08
Rated 5 out of 5 by from Great professionalism I had an issue with a previous tax preparer and she worked quickly and efficiently.
Date published: 2022-10-08
Rated 5 out of 5 by from Awesome Experience!!! Bernadette was assigned to my return and was very communicative and patient with me as I gathered and submitted requested documents. She was very knowledgeable and helpful throughout the entire process.
Date published: 2022-10-08
Rated 5 out of 5 by from Turbo Tax is Great Turbo Tax is great, but it still has room for improvement. It would be nice if the software remembers and populates all of the QBI and NOL options that were on the previous year's return so we don't need to guess what we claimed last year.
Date published: 2022-10-08
Rated 1 out of 5 by from TurboTax is painful. They don't know the difference between a 1099 and a NEC. Tries to create a new company every time it you enter one or the other. I use this because I have always used it. They do not make this easy for someone that needs limited step by step. They expect you to spend days entering a bunch of stuff that is not needed.
Date published: 2022-10-08
Rated 5 out of 5 by from Ive used Turbo Tax HOme & Business for years I can't even remember doing taxes manually. And I always feel like it has all the info I need, even though my taxes change every year. This year I was dealing with inheritance and some new things. They had all the info I needed. Thanks TurboTax!
Date published: 2022-10-08
Rated 5 out of 5 by from Amazing! I came to turbo tax after I had been ghosted by three accountants. The entire process was streamlined very well and Kelly was so helpful and dedicated to precisely and promptly filing our returns. Such a wave of relief! Thank you Kelly!
Date published: 2022-10-08
Rated 3 out of 5 by from Clunky Software needs upgrading My tax situation is not that complicated and yet the software had lots of trouble. The review returned 45 inscrutable errors which were not explained well enough. I guess the tax code is the culprit really but this process was painful and frustrating.
Date published: 2022-10-08
Rated 2 out of 5 by from Issue with Investment Record Import 1) 1099 import does not work for Etrade brokerage account and I have to manually enter the summary and mail the paper records to IRS. 2) Took a while to go through the phone screening system to connect with tech support
Date published: 2022-10-08
All TurboTax® Offerings Reviews - Page 245