TURBOTAX CUSTOMER REVIEWS

TurboTax Self-Employed Reviews

Perfect for personal and small business income and expenses, TurboTax Self-Employed searches for industry-specific deductions and covers industries like rideshare, independent contractor, online sales, person or professional
services and more.

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Rated 4 out of 5 by from Turbo Tax is a mixed bag TurboTax is a mixed bag, great for simple returns but mediocre for complicated personal returns. I used Turbo for my son's simple return and it was great to quickly enter his simple info - W-2 only - and get his federal and state withholding taxes refunded. However in doing our returns I found the product wasn't as good as in the past. Turbo employees tell you to double check any info imported into the program and some recommend manually entering the data. Turbo is particularly weak in dealing with college expenses paid through a 529 plan. The prompt's aren't clear enough and lead to confusion, particularly if you used 529 funds to reimburse yourself for qualified education expenses like rent & food incurred by your full time student. One Turbo rep was flat out wrong in stating you couldn't use 529 money to pay student rent - the answer of course is more complicated and nuanced. Turbo needs to step it up next year or I'll be trying other products.
Date published: 2022-04-14
Rated 5 out of 5 by from It Couldn’t Be Any Easier This is my tenth year using Turbo Tax and it gets even better every year. We always get Turbo Tax Max so we can sleep at night knowing if we are audited by the IRS, Turbo Tax will have our backs.
Date published: 2022-04-14
Rated 3 out of 5 by from rejection need to have better access for help. Problems are hard to understand
Date published: 2022-04-14
Rated 5 out of 5 by from Easy to use for complex return We have been using Turbo Tax for 25+ years. Cuts hours off the tax prep time. it now takes us less than a half day.
Date published: 2022-04-14
Rated 4 out of 5 by from helpful, fairly simple fairly easy, didnt push premium in my face, and helpful
Date published: 2022-04-14
Rated 5 out of 5 by from awesome I have used Turbotax for along time. Have no bad experience
Date published: 2022-04-14
Rated 4 out of 5 by from Expenses in Turbo Expenses for own business in the presence of additional places of permanent work and expenses for office and transport must be distinguished in more detail for each place of work.
Date published: 2022-04-14
Rated 5 out of 5 by from TurboTax Live was wonderful Paula was the most helpful accountant I have worked with in years!
Date published: 2022-04-14
Rated 5 out of 5 by from Turbotax is great1 Very helpful and on-time tax specialist ! Walked me through the whole process!!
Date published: 2022-04-14
Rated 3 out of 5 by from Turbo Tax is OK Too expensive for the service. When I tried to engage a live consultant I waited for over an hour and then came up with a technical error. Rated 3 stars because of the ease of deduction. Other than that I can't find anything positive to say. Disappointed. Definitely shopping around next year
Date published: 2022-04-14
All TurboTax® Offerings Reviews - Page 1521
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Turbo Tax is a mixed bag TurboTax is a mixed bag, great for simple returns but mediocre for complicated personal returns. I used Turbo for my son's simple return and it was great to quickly enter his simple info - W-2 only - and get his federal and state withholding taxes refunded. However in doing our returns I found the product wasn't as good as in the past. Turbo employees tell you to double check any info imported into the program and some recommend manually entering the data. Turbo is particularly weak in dealing with college expenses paid through a 529 plan. The prompt's aren't clear enough and lead to confusion, particularly if you used 529 funds to reimburse yourself for qualified education expenses like rent & food incurred by your full time student. One Turbo rep was flat out wrong in stating you couldn't use 529 money to pay student rent - the answer of course is more complicated and nuanced. Turbo needs to step it up next year or I'll be trying other products.
Date published: 2022-04-14
Rated 5 out of 5 by from It Couldn’t Be Any Easier This is my tenth year using Turbo Tax and it gets even better every year. We always get Turbo Tax Max so we can sleep at night knowing if we are audited by the IRS, Turbo Tax will have our backs.
Date published: 2022-04-14
Rated 3 out of 5 by from rejection need to have better access for help. Problems are hard to understand
Date published: 2022-04-14
Rated 5 out of 5 by from Easy to use for complex return We have been using Turbo Tax for 25+ years. Cuts hours off the tax prep time. it now takes us less than a half day.
Date published: 2022-04-14
Rated 4 out of 5 by from helpful, fairly simple fairly easy, didnt push premium in my face, and helpful
Date published: 2022-04-14
Rated 5 out of 5 by from awesome I have used Turbotax for along time. Have no bad experience
Date published: 2022-04-14
Rated 4 out of 5 by from Expenses in Turbo Expenses for own business in the presence of additional places of permanent work and expenses for office and transport must be distinguished in more detail for each place of work.
Date published: 2022-04-14
Rated 5 out of 5 by from TurboTax Live was wonderful Paula was the most helpful accountant I have worked with in years!
Date published: 2022-04-14
Rated 5 out of 5 by from Turbotax is great1 Very helpful and on-time tax specialist ! Walked me through the whole process!!
Date published: 2022-04-14
Rated 3 out of 5 by from Turbo Tax is OK Too expensive for the service. When I tried to engage a live consultant I waited for over an hour and then came up with a technical error. Rated 3 stars because of the ease of deduction. Other than that I can't find anything positive to say. Disappointed. Definitely shopping around next year
Date published: 2022-04-14
All TurboTax® Offerings Reviews - Page 1521