TURBOTAX CUSTOMER REVIEWS

TurboTax Self-Employed Reviews

Perfect for personal and small business income and expenses, TurboTax Self-Employed searches for industry-specific deductions and covers industries like rideshare, independent contractor, online sales, person or professional
services and more.

Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from efile failed. Rejected by IRS due to inaccurate pins and agi. Used info from 2020 Turbo Tax return. Had to print and mail.
Date published: 2022-10-15
Rated 3 out of 5 by from Had some issues This is my fifth year using this product, and the first four were easy, as sweet as paying taxes can get. This year, not so much. I have to pay a penalty, and it asked if I wanted to split it into quarters. I did. At the very end, it wouldn't file because the lines didn't add up. But it didn't show the lines, so I couldn't tell what was wrong. I tried going back, but couldn't get back to that page. I started at the very beginning, but didn't get back. I tried a chat person, but because I use google chrome, she couldn't see my problem and sent me a link to community chat. Finally, after probably an hour, I figured out that it looked like it had added up to $1 more than it should, so I changed the number to a dollar less and it worked. Now, problem 2. I had already entered my payment card for the tax owed ($1K) as well as your fee. But when I went back, it showed your fee paid, but not the tax. Same issue, no way to go forward or backward. I called my credit card company to see if a payment had posted, but neither had posted yet, even though one went through, so I have no way of knowing if I paid $1,000 in taxes TWICE. Some issues in your program that need to be fixed. And if I paid it twice, I doubt the IRS will send me a refund, so I will be more than annoyed.
Date published: 2022-10-15
Rated 3 out of 5 by from It is a good program I have been using Turbo Tax for over 10 years and am satisfied with it with one exception. As my family has grown I need to be able to send more than 5 tax files. These are not paid preparer files just my family. So we paper file which the IRS does not like as well as E-File. I am concerned that Turbo Tax may not be the right choice for my family anymore. Online services are also not an option for us.
Date published: 2022-10-15
Rated 3 out of 5 by from generally good but efiling problems So I tried e-filing and it didn't work. I used Turbotax last year so all the info auto filled most of the info (which didn't change) and it bounced back, unaccepted.. TurboTax said it was because of my AGI. I looked up my records and it was correct. It does ask separately for my husband's and mine. I tried several combinations totaling up the right amount and it bounced back. My other complaint for many years has that you can not just copy or print any page that you want. I have to use the snipit all the time and seems like a waste of time but often I will want to copy what I have entered, certain subtotals, or specific questions. In general I do like Turbo tax. I have used it for probably 10 years. I did like it when they put the flags in.
Date published: 2022-10-15
Rated 1 out of 5 by from Makes it difficult to transfer to new pc Standard tax software, nothing special, but makes it way too difficult to transfer program to new PC when your old one crashes.
Date published: 2022-10-15
Rated 4 out of 5 by from TurboTax is user friendly and easy to use The overall quality of the software is good, but there are few areas it can be improved to help user. The foreign tax section in the deduction seems to be complicated to follow and report the income and foreign tax correctly.
Date published: 2022-10-15
Rated 5 out of 5 by from Easy to Use and Understand Tax Preparation We've used TurboTax for more than 10 years--gets better every year. Not only simplifies tax preparation and filing but will educate you throughout the process. Great product and support services--would highly recommend.
Date published: 2022-10-15
Rated 4 out of 5 by from TurboTax State filing fees I know what state I am going to file in, so PLEASE have that cost included when I purchased the disk that says it has the state included in that disk so I don't have to pay for it at the end after filling out the rest of our taxes and questions before we can e-file our federal and state taxes.
Date published: 2022-10-15
Rated 3 out of 5 by from A few bugs to work around The mortgage refi entry step by step was unable to correct an error I made when I put the wrong date for my home purchase. I mistakenly entered a pre 2018 date and the system would not correct that without going direct into the form and changing my "YES" to a "NO" on that question. Deleting and reentering my 1098 did not fix the calculation error until the worksheet form was changed directly.
Date published: 2022-10-15
Rated 5 out of 5 by from turbo tax is 100% turbo tax expert was very helpful, understanding and patient
Date published: 2022-10-15
All TurboTax® Offerings Reviews - Page 148
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from efile failed. Rejected by IRS due to inaccurate pins and agi. Used info from 2020 Turbo Tax return. Had to print and mail.
Date published: 2022-10-15
Rated 3 out of 5 by from Had some issues This is my fifth year using this product, and the first four were easy, as sweet as paying taxes can get. This year, not so much. I have to pay a penalty, and it asked if I wanted to split it into quarters. I did. At the very end, it wouldn't file because the lines didn't add up. But it didn't show the lines, so I couldn't tell what was wrong. I tried going back, but couldn't get back to that page. I started at the very beginning, but didn't get back. I tried a chat person, but because I use google chrome, she couldn't see my problem and sent me a link to community chat. Finally, after probably an hour, I figured out that it looked like it had added up to $1 more than it should, so I changed the number to a dollar less and it worked. Now, problem 2. I had already entered my payment card for the tax owed ($1K) as well as your fee. But when I went back, it showed your fee paid, but not the tax. Same issue, no way to go forward or backward. I called my credit card company to see if a payment had posted, but neither had posted yet, even though one went through, so I have no way of knowing if I paid $1,000 in taxes TWICE. Some issues in your program that need to be fixed. And if I paid it twice, I doubt the IRS will send me a refund, so I will be more than annoyed.
Date published: 2022-10-15
Rated 3 out of 5 by from It is a good program I have been using Turbo Tax for over 10 years and am satisfied with it with one exception. As my family has grown I need to be able to send more than 5 tax files. These are not paid preparer files just my family. So we paper file which the IRS does not like as well as E-File. I am concerned that Turbo Tax may not be the right choice for my family anymore. Online services are also not an option for us.
Date published: 2022-10-15
Rated 3 out of 5 by from generally good but efiling problems So I tried e-filing and it didn't work. I used Turbotax last year so all the info auto filled most of the info (which didn't change) and it bounced back, unaccepted.. TurboTax said it was because of my AGI. I looked up my records and it was correct. It does ask separately for my husband's and mine. I tried several combinations totaling up the right amount and it bounced back. My other complaint for many years has that you can not just copy or print any page that you want. I have to use the snipit all the time and seems like a waste of time but often I will want to copy what I have entered, certain subtotals, or specific questions. In general I do like Turbo tax. I have used it for probably 10 years. I did like it when they put the flags in.
Date published: 2022-10-15
Rated 1 out of 5 by from Makes it difficult to transfer to new pc Standard tax software, nothing special, but makes it way too difficult to transfer program to new PC when your old one crashes.
Date published: 2022-10-15
Rated 4 out of 5 by from TurboTax is user friendly and easy to use The overall quality of the software is good, but there are few areas it can be improved to help user. The foreign tax section in the deduction seems to be complicated to follow and report the income and foreign tax correctly.
Date published: 2022-10-15
Rated 5 out of 5 by from Easy to Use and Understand Tax Preparation We've used TurboTax for more than 10 years--gets better every year. Not only simplifies tax preparation and filing but will educate you throughout the process. Great product and support services--would highly recommend.
Date published: 2022-10-15
Rated 4 out of 5 by from TurboTax State filing fees I know what state I am going to file in, so PLEASE have that cost included when I purchased the disk that says it has the state included in that disk so I don't have to pay for it at the end after filling out the rest of our taxes and questions before we can e-file our federal and state taxes.
Date published: 2022-10-15
Rated 3 out of 5 by from A few bugs to work around The mortgage refi entry step by step was unable to correct an error I made when I put the wrong date for my home purchase. I mistakenly entered a pre 2018 date and the system would not correct that without going direct into the form and changing my "YES" to a "NO" on that question. Deleting and reentering my 1098 did not fix the calculation error until the worksheet form was changed directly.
Date published: 2022-10-15
Rated 5 out of 5 by from turbo tax is 100% turbo tax expert was very helpful, understanding and patient
Date published: 2022-10-15
All TurboTax® Offerings Reviews - Page 148