TURBOTAX CUSTOMER REVIEWS

TurboTax Self-Employed Reviews

Perfect for personal and small business income and expenses, TurboTax Self-Employed searches for industry-specific deductions and covers industries like rideshare, independent contractor, online sales, person or professional
services and more.

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Rated 3 out of 5 by from Had issue with CA Form FTB3895 Figuring out taxes went well, but I ground to a halt with the above form: I got an error message that said I needed to correct errors, but it wouldn't tell me what they were. I spoke to a rep, then a tax expert who ran a diagnostic that said I needed to input each figure manually, instead of copying and pasting. If I hadn't paid extra for the expert, it would have been very frustrating to work around this bug.
Date published: 2022-04-17
Rated 4 out of 5 by from Turbotax needs to syc desktop with online I used online turbotax for a few years and found out the desk version is cheaper. But you can't directly use activation code for desk version in online version.
Date published: 2022-04-17
Rated 1 out of 5 by from No Support I was locked out due to too many login attempts and had to wait 15 minutes which turned in to two days? Every time I attempted login, i was told to wait another 15 minutes. I hate you for wasting my time and insulting me with your non existing support.
Date published: 2022-04-17
Rated 5 out of 5 by from Always easy to use Simple instructions and a thorough review of my tax situation
Date published: 2022-04-17
Rated 5 out of 5 by from TurboTax is extremely thorough. The application helped me think. I found things I didn't know I needed! That was much appreciated.
Date published: 2022-04-17
Rated 3 out of 5 by from problems Getting the multiple filings was difficult. Luckily I waited until the community had spent the 4 hours getting Turbo Tax folks to figure it out, so it only took me 30 minutes to resolve. Also, a real pain was Turbo Tax including as taxable income on the work in progress step-by-step, my 401K distribution marked on 1099 as non-taxable (because it was a rollover). Thanks again community for publishing the resolution. Fortunately, I'm good at filling out the forms directly
Date published: 2022-04-17
Rated 5 out of 5 by from An excellent experience This really was fast and easy. Granted there were a lot of questions, but without them being laid out this way, I may not have done this correctly.
Date published: 2022-04-17
Rated 4 out of 5 by from Good Product, please improve data entry Need a better means of dealing with multiple short term transaction (example: stock trades).The wizard required one-by-one analysis of transactions, taking more than one hour to click "continue" and "does not apply".
Date published: 2022-04-17
Rated 1 out of 5 by from Has gotten overly expensive Ended up paying over $150 for basic taxes, no property, single, no children. I've been a customer for over 7 years but will not be using TurboTax again.
Date published: 2022-04-17
Rated 5 out of 5 by from Turbo Tax is getting easier to use Had no problem using this software and printing out copies.
Date published: 2022-04-17
All TurboTax® Offerings Reviews - Page 1300
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Had issue with CA Form FTB3895 Figuring out taxes went well, but I ground to a halt with the above form: I got an error message that said I needed to correct errors, but it wouldn't tell me what they were. I spoke to a rep, then a tax expert who ran a diagnostic that said I needed to input each figure manually, instead of copying and pasting. If I hadn't paid extra for the expert, it would have been very frustrating to work around this bug.
Date published: 2022-04-17
Rated 4 out of 5 by from Turbotax needs to syc desktop with online I used online turbotax for a few years and found out the desk version is cheaper. But you can't directly use activation code for desk version in online version.
Date published: 2022-04-17
Rated 1 out of 5 by from No Support I was locked out due to too many login attempts and had to wait 15 minutes which turned in to two days? Every time I attempted login, i was told to wait another 15 minutes. I hate you for wasting my time and insulting me with your non existing support.
Date published: 2022-04-17
Rated 5 out of 5 by from Always easy to use Simple instructions and a thorough review of my tax situation
Date published: 2022-04-17
Rated 5 out of 5 by from TurboTax is extremely thorough. The application helped me think. I found things I didn't know I needed! That was much appreciated.
Date published: 2022-04-17
Rated 3 out of 5 by from problems Getting the multiple filings was difficult. Luckily I waited until the community had spent the 4 hours getting Turbo Tax folks to figure it out, so it only took me 30 minutes to resolve. Also, a real pain was Turbo Tax including as taxable income on the work in progress step-by-step, my 401K distribution marked on 1099 as non-taxable (because it was a rollover). Thanks again community for publishing the resolution. Fortunately, I'm good at filling out the forms directly
Date published: 2022-04-17
Rated 5 out of 5 by from An excellent experience This really was fast and easy. Granted there were a lot of questions, but without them being laid out this way, I may not have done this correctly.
Date published: 2022-04-17
Rated 4 out of 5 by from Good Product, please improve data entry Need a better means of dealing with multiple short term transaction (example: stock trades).The wizard required one-by-one analysis of transactions, taking more than one hour to click "continue" and "does not apply".
Date published: 2022-04-17
Rated 1 out of 5 by from Has gotten overly expensive Ended up paying over $150 for basic taxes, no property, single, no children. I've been a customer for over 7 years but will not be using TurboTax again.
Date published: 2022-04-17
Rated 5 out of 5 by from Turbo Tax is getting easier to use Had no problem using this software and printing out copies.
Date published: 2022-04-17
All TurboTax® Offerings Reviews - Page 1300