TURBOTAX CUSTOMER REVIEWS

TurboTax Premium Reviews

Read unbiased reviews from real TurboTax Premium customers. Premium covers self-
employment & rental property income, stocks, bonds, ESPPs, crypto & other investments.

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 3 out of 5 by from Works, sometimes confusing, annoying upsells. I've been using TurboTax every year since my wife became self-employed in 1997. It gets the job done, but the experience is really a mixed bag and it seems to only bet getting worse. As my taxes have become more complicated, TurboTax has become more confusing as it tries to over-simplify them. Some examples: - HSA contributions are called employer contributions even though the contributions come from the employee, and they are treated as income until near the end when TurboTax asks if you have a HDHP. - Employee stock plan (e.g. ESPP) transactions are confusing because they are entered as an over-simplified addition to generic stock transactions. - Scholarships and grants are confusing because they are also oversimplified and you can't really map the form data on 1098-T to what TurboTax is entering on the return. - The same 1099-MISC/NEC forms are tracked in both the business and personal income sections. Then, there are the in-app purchases: - Audit protection, automatic subscription, blah blah. Too much upselling. Just stop it already. - If you want to E-file your federal return but mail your state return, it's convoluted. You have to e-file the federal return, but say you don't want to e-file the state right now, then back up and say you want to mail the federal and state returns, but then say you don't want to mail the federal right now. It would be trivially easy to fix, but the reality is that Intuit just want you to trick you into paying $25 for the state e-file that costs them pennies. A stamp, an envelope, and a few sheets of paper still cost me pennies. I've also been annoyed by Intuit pushing some tax forms up to more expensive tiers of TurboTax, forcing users to pay a higher price just for access to a specific form that they previously had in a lower tier. TurboTax has a nice feature to import business revenue/expenses from QuickBooks. Unfortunately, it takes a lot of work to configure it and maintain it. Intuit is moving QuickBooks to an expensive online subscription only in 2023, so I'll likely stop using QuickBooks soon, and the QuickBooks integration is really the only reason I've stuck with TurboTax.
Date published: 2023-04-09
Rated 5 out of 5 by from TurboTax is so quick and easy! I love that TurboTax keeps my information from the previous year to make it a super easy process when it is time to file again. It is also super helpful that they can access W2s. The site has clear directions, it is user friendly, and I appreciate the friendly email reminders. I recommend it - especially for those who want to do their taxes FOR FREE.
Date published: 2023-04-09
Rated 3 out of 5 by from Turbotax pricing is suspect your pricing structure and push for more expensive products over and over has me seriously considering going to a different company.
Date published: 2023-04-09
Rated 5 out of 5 by from Fast and Easy! Turbo Tax always makes tax time fast and easy! I will always use Turbo Tax!
Date published: 2023-04-09
Rated 1 out of 5 by from I prob will never use this again the "help" they provided was trash...i used Google the whole time. Stopping and restarting about a good 5-6 times was so annoying i like to be ahead my taxes arent supposed to be this complex. Submitting all of the forms I needed to upgrade (300 dollars down the drain) mind you the forms were regular forms honestly should have stuck to Taxact.com they would've given my a full refund and filed to 30 bucks....
Date published: 2023-04-09
Rated 5 out of 5 by from review Great experience. Easy and simple to use and highly recommend.
Date published: 2023-04-09
Rated 3 out of 5 by from Not real easy but it mostly works Way too much advertising during the process, you shouldn't ask for more characters
Date published: 2023-04-09
Rated 5 out of 5 by from Awsome Good loveturbo tax will use again cheap or free love it
Date published: 2023-04-09
Rated 5 out of 5 by from Great Service The experience was very detailed and helpful. I had a lot of info to put in, but it was done with a lot of help and care from TurboTax.
Date published: 2023-04-09
Rated 4 out of 5 by from All Good but an issue with entering long names Everything was smooth except for entering my full name. My first name is longer than 20 characters and it does not allow me to enter my full first name. I never faced this issue with Sprintax which I used for the last four years to file taxes. Please fix this.
Date published: 2023-04-09
All TurboTax® Offerings Reviews - Page 4080
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Works, sometimes confusing, annoying upsells. I've been using TurboTax every year since my wife became self-employed in 1997. It gets the job done, but the experience is really a mixed bag and it seems to only bet getting worse. As my taxes have become more complicated, TurboTax has become more confusing as it tries to over-simplify them. Some examples: - HSA contributions are called employer contributions even though the contributions come from the employee, and they are treated as income until near the end when TurboTax asks if you have a HDHP. - Employee stock plan (e.g. ESPP) transactions are confusing because they are entered as an over-simplified addition to generic stock transactions. - Scholarships and grants are confusing because they are also oversimplified and you can't really map the form data on 1098-T to what TurboTax is entering on the return. - The same 1099-MISC/NEC forms are tracked in both the business and personal income sections. Then, there are the in-app purchases: - Audit protection, automatic subscription, blah blah. Too much upselling. Just stop it already. - If you want to E-file your federal return but mail your state return, it's convoluted. You have to e-file the federal return, but say you don't want to e-file the state right now, then back up and say you want to mail the federal and state returns, but then say you don't want to mail the federal right now. It would be trivially easy to fix, but the reality is that Intuit just want you to trick you into paying $25 for the state e-file that costs them pennies. A stamp, an envelope, and a few sheets of paper still cost me pennies. I've also been annoyed by Intuit pushing some tax forms up to more expensive tiers of TurboTax, forcing users to pay a higher price just for access to a specific form that they previously had in a lower tier. TurboTax has a nice feature to import business revenue/expenses from QuickBooks. Unfortunately, it takes a lot of work to configure it and maintain it. Intuit is moving QuickBooks to an expensive online subscription only in 2023, so I'll likely stop using QuickBooks soon, and the QuickBooks integration is really the only reason I've stuck with TurboTax.
Date published: 2023-04-09
Rated 5 out of 5 by from TurboTax is so quick and easy! I love that TurboTax keeps my information from the previous year to make it a super easy process when it is time to file again. It is also super helpful that they can access W2s. The site has clear directions, it is user friendly, and I appreciate the friendly email reminders. I recommend it - especially for those who want to do their taxes FOR FREE.
Date published: 2023-04-09
Rated 3 out of 5 by from Turbotax pricing is suspect your pricing structure and push for more expensive products over and over has me seriously considering going to a different company.
Date published: 2023-04-09
Rated 5 out of 5 by from Fast and Easy! Turbo Tax always makes tax time fast and easy! I will always use Turbo Tax!
Date published: 2023-04-09
Rated 1 out of 5 by from I prob will never use this again the "help" they provided was trash...i used Google the whole time. Stopping and restarting about a good 5-6 times was so annoying i like to be ahead my taxes arent supposed to be this complex. Submitting all of the forms I needed to upgrade (300 dollars down the drain) mind you the forms were regular forms honestly should have stuck to Taxact.com they would've given my a full refund and filed to 30 bucks....
Date published: 2023-04-09
Rated 5 out of 5 by from review Great experience. Easy and simple to use and highly recommend.
Date published: 2023-04-09
Rated 3 out of 5 by from Not real easy but it mostly works Way too much advertising during the process, you shouldn't ask for more characters
Date published: 2023-04-09
Rated 5 out of 5 by from Awsome Good loveturbo tax will use again cheap or free love it
Date published: 2023-04-09
Rated 5 out of 5 by from Great Service The experience was very detailed and helpful. I had a lot of info to put in, but it was done with a lot of help and care from TurboTax.
Date published: 2023-04-09
Rated 4 out of 5 by from All Good but an issue with entering long names Everything was smooth except for entering my full name. My first name is longer than 20 characters and it does not allow me to enter my full first name. I never faced this issue with Sprintax which I used for the last four years to file taxes. Please fix this.
Date published: 2023-04-09
All TurboTax® Offerings Reviews - Page 4080