TURBOTAX CUSTOMER REVIEWS

TurboTax Premium Reviews

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Rated 5 out of 5 by from Excellent walk through service TurboTax literally walks you through every write off… so you can get the Max refund available…they have numerous options for filing that can fit anyone's budget or needs...Excellent service!!
Date published: 2023-04-11
Rated 5 out of 5 by from So Easy!! Excellent and easy! Ive been using turbotax for years!
Date published: 2023-04-11
Rated 2 out of 5 by from This was the first year I had major, major issues I've used TurboTax for 15 years. This was the first year I can say was an unqualified disaster. There were several software bugs. The first was for the reporting of tax-exempt interest. It asked for the states that comprised my municipal bonds, and it just wouldn't let me put in the states without crashing. Wasted over 90 minutes of my time dealing with that. Then there was a horrible issue with applying my refund to next year's taxes. I had to engage a phone rep for over 30 minutes to clear that issue up. And then there were major issues interfacing with the Id.me site so I could e-file my taxes. Not sure I will be using TurboTax again next year. Argh.
Date published: 2023-04-11
Rated 5 out of 5 by from Turbo Tax is great Turbo Tax is great. Easy to use and made quick work of this mind numbingly boring task.
Date published: 2023-04-11
Rated 5 out of 5 by from Super easy to use Super easy to use. Saves info from prior years makes it quick and easy
Date published: 2023-04-11
Rated 5 out of 5 by from Turbo Tax is Awesome Easy to use! Great website for self-preparers like me.
Date published: 2023-04-11
Rated 4 out of 5 by from Easy to use and very informative I've being using TurboTax for the past 11 years because of its intuitive approach on tax filing process. The help information could be more useful but I guess they want to grab more money from you to use their live tax advisors so this year, the tax information has become very minimum. It is a shame for such change to be honest. Other than that, I'm happy to use Turbo Tax for filing my taxes.
Date published: 2023-04-11
Rated 1 out of 5 by from Hidden fees TurboTax will market as free but as soon as they get the chance to charge you for any variation in filing they will
Date published: 2023-04-11
Rated 1 out of 5 by from Turbo tax is awful Brandon was a good phone connection but the rest of my experience was awful
Date published: 2023-04-11
Rated 4 out of 5 by from Excellent, but with a few holes in the process The software itself is excellent, but it doesn't explain properly or easily whether you need to or how to report interest when you have a foreign bank account. This is different from the FBAR. Also, there is a broken process for when your spouse lives abroad for immigration reasons, forcing me to file as single instead of married filing separately. For example, it shows the need to input a social security number when someone who is a Mexican Citizen and lives in Mexico wouldn't have a social security number. Finally, I was discouraged after my initial call to the center for assistance. I received help from someone who was basically guessing, staining my perception of the process. That was fixed later in the day when someone who was an expert (after I escalated the process) took the time to ensure everything I entered was correct. That was greatly appreciated and renewed my confidence in what TurboTax offers.
Date published: 2023-04-11
All TurboTax® Offerings Reviews - Page 3757
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Excellent walk through service TurboTax literally walks you through every write off… so you can get the Max refund available…they have numerous options for filing that can fit anyone's budget or needs...Excellent service!!
Date published: 2023-04-11
Rated 5 out of 5 by from So Easy!! Excellent and easy! Ive been using turbotax for years!
Date published: 2023-04-11
Rated 2 out of 5 by from This was the first year I had major, major issues I've used TurboTax for 15 years. This was the first year I can say was an unqualified disaster. There were several software bugs. The first was for the reporting of tax-exempt interest. It asked for the states that comprised my municipal bonds, and it just wouldn't let me put in the states without crashing. Wasted over 90 minutes of my time dealing with that. Then there was a horrible issue with applying my refund to next year's taxes. I had to engage a phone rep for over 30 minutes to clear that issue up. And then there were major issues interfacing with the Id.me site so I could e-file my taxes. Not sure I will be using TurboTax again next year. Argh.
Date published: 2023-04-11
Rated 5 out of 5 by from Turbo Tax is great Turbo Tax is great. Easy to use and made quick work of this mind numbingly boring task.
Date published: 2023-04-11
Rated 5 out of 5 by from Super easy to use Super easy to use. Saves info from prior years makes it quick and easy
Date published: 2023-04-11
Rated 5 out of 5 by from Turbo Tax is Awesome Easy to use! Great website for self-preparers like me.
Date published: 2023-04-11
Rated 4 out of 5 by from Easy to use and very informative I've being using TurboTax for the past 11 years because of its intuitive approach on tax filing process. The help information could be more useful but I guess they want to grab more money from you to use their live tax advisors so this year, the tax information has become very minimum. It is a shame for such change to be honest. Other than that, I'm happy to use Turbo Tax for filing my taxes.
Date published: 2023-04-11
Rated 1 out of 5 by from Hidden fees TurboTax will market as free but as soon as they get the chance to charge you for any variation in filing they will
Date published: 2023-04-11
Rated 1 out of 5 by from Turbo tax is awful Brandon was a good phone connection but the rest of my experience was awful
Date published: 2023-04-11
Rated 4 out of 5 by from Excellent, but with a few holes in the process The software itself is excellent, but it doesn't explain properly or easily whether you need to or how to report interest when you have a foreign bank account. This is different from the FBAR. Also, there is a broken process for when your spouse lives abroad for immigration reasons, forcing me to file as single instead of married filing separately. For example, it shows the need to input a social security number when someone who is a Mexican Citizen and lives in Mexico wouldn't have a social security number. Finally, I was discouraged after my initial call to the center for assistance. I received help from someone who was basically guessing, staining my perception of the process. That was fixed later in the day when someone who was an expert (after I escalated the process) took the time to ensure everything I entered was correct. That was greatly appreciated and renewed my confidence in what TurboTax offers.
Date published: 2023-04-11
All TurboTax® Offerings Reviews - Page 3757