TURBOTAX CUSTOMER REVIEWS

TurboTax Premium Reviews

Read unbiased reviews from real TurboTax Premium customers. Premium covers self-
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Rated 3 out of 5 by from State file fee should be included with purchase I am disappointed that I paid extra at the time of purchase for the state fee and it turns out to have no reduction in cost to get your state taxes filed. I still have to pay $25 to file the tax return for the state. I feel like I have been had. You should include the state file fee in the entire purchase price without expecting to pay more. Very inconvenient!!!!
Date published: 2023-04-12
Rated 4 out of 5 by from Have used Turbo Tax for 8 years Easy to use and convenient, you don't have to leave the house.
Date published: 2023-04-12
Rated 4 out of 5 by from Turbo Tax expert help is good It is easy to file taxes with Turbo Tax. The expert help is awesome.
Date published: 2023-04-12
Rated 5 out of 5 by from Easy to use Very useful to use and if I did not understand something there was always someone waiting to assist. And assisting was quick
Date published: 2023-04-12
Rated 5 out of 5 by from clear and easy I have been filing on my own since I was 18 and this has been my saving grace for years now. I couldn't do it with this service
Date published: 2023-04-12
Rated 5 out of 5 by from Easy to Use Site is simple and reassuring with all of the tools available.
Date published: 2023-04-12
Rated 1 out of 5 by from Could not enter my Premier License Code We bought Premier version from Costco. It included a CD, but my computer cannot use it. The directions said to go on-line to access and download Turbotax. I did, and completed my filings. But I was never directed to enter the 16 digit License Code, and therefore paid an extra $178 to e-file my returns. The Turbotax help line and site were no help. Similar comments were entered by many others. I want a refund for the CD I purchased from Costco.
Date published: 2023-04-12
Rated 2 out of 5 by from Fine. Lame Fee. It's fine. It's all fine. The $39 fee to process my deposit to my account is nothing less than criminal. For shame.
Date published: 2023-04-12
Rated 2 out of 5 by from Not a good experience this time For the first time ever, my tax returns got rejected. This was because there was a duplicate entry of a 1099INT. I thought this would be something TurboTax should have caught before it was to leave my computer, yet I was slapped with $129.00 fee to come out of my already measly state refund. Lo and behold my return got rejected a 2nd time! This time because my IP PIN was missing. I wasn't asked if I was issued one, I don't know that it gets cleared and would need to be reentered I would have hoped the TurboTax person would know. Yet I had to pay $129.00.
Date published: 2023-04-12
Rated 5 out of 5 by from Turbo Tax is easy to use. We been using Turbo Tax for years and every year it is getting better and better. The personnel were very helpful and knowledgeable I was served by one of the tax expert, she was very patient and helpful on my questions and she even helped me filling it up the questions. God bless you all.
Date published: 2023-04-12
All TurboTax® Offerings Reviews - Page 3561
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from State file fee should be included with purchase I am disappointed that I paid extra at the time of purchase for the state fee and it turns out to have no reduction in cost to get your state taxes filed. I still have to pay $25 to file the tax return for the state. I feel like I have been had. You should include the state file fee in the entire purchase price without expecting to pay more. Very inconvenient!!!!
Date published: 2023-04-12
Rated 4 out of 5 by from Have used Turbo Tax for 8 years Easy to use and convenient, you don't have to leave the house.
Date published: 2023-04-12
Rated 4 out of 5 by from Turbo Tax expert help is good It is easy to file taxes with Turbo Tax. The expert help is awesome.
Date published: 2023-04-12
Rated 5 out of 5 by from Easy to use Very useful to use and if I did not understand something there was always someone waiting to assist. And assisting was quick
Date published: 2023-04-12
Rated 5 out of 5 by from clear and easy I have been filing on my own since I was 18 and this has been my saving grace for years now. I couldn't do it with this service
Date published: 2023-04-12
Rated 5 out of 5 by from Easy to Use Site is simple and reassuring with all of the tools available.
Date published: 2023-04-12
Rated 1 out of 5 by from Could not enter my Premier License Code We bought Premier version from Costco. It included a CD, but my computer cannot use it. The directions said to go on-line to access and download Turbotax. I did, and completed my filings. But I was never directed to enter the 16 digit License Code, and therefore paid an extra $178 to e-file my returns. The Turbotax help line and site were no help. Similar comments were entered by many others. I want a refund for the CD I purchased from Costco.
Date published: 2023-04-12
Rated 2 out of 5 by from Fine. Lame Fee. It's fine. It's all fine. The $39 fee to process my deposit to my account is nothing less than criminal. For shame.
Date published: 2023-04-12
Rated 2 out of 5 by from Not a good experience this time For the first time ever, my tax returns got rejected. This was because there was a duplicate entry of a 1099INT. I thought this would be something TurboTax should have caught before it was to leave my computer, yet I was slapped with $129.00 fee to come out of my already measly state refund. Lo and behold my return got rejected a 2nd time! This time because my IP PIN was missing. I wasn't asked if I was issued one, I don't know that it gets cleared and would need to be reentered I would have hoped the TurboTax person would know. Yet I had to pay $129.00.
Date published: 2023-04-12
Rated 5 out of 5 by from Turbo Tax is easy to use. We been using Turbo Tax for years and every year it is getting better and better. The personnel were very helpful and knowledgeable I was served by one of the tax expert, she was very patient and helpful on my questions and she even helped me filling it up the questions. God bless you all.
Date published: 2023-04-12
All TurboTax® Offerings Reviews - Page 3561