TURBOTAX CUSTOMER REVIEWS
TurboTax Premium Reviews
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Rated 4 out of 5 by Steve OC from Pleased w/ result, but hard to talk to live person Im pleased with the result, but it was very hard to talk to live person. On 4/6 I scheduled an appt to get call from tax expert on Friday 4/7 at 11:45am EST, BUT NOBODY EVER CALLED ME. during the day 4/7 i re-requested a call back for help 4-5 times over the course of 6-7 hours, NOBODY CALLED ME BACK. i finally connected to a product support person live, who connected me to a live tax expert, however the tax expert told me i needed to hangup and repeat the request process, when he was already on the phone! NOBODY CALLED ME BACK! VERY FRUSTRATING. i had to resort to chat sessions
Date published: 2023-04-12
Rated 5 out of 5 by lisataran from 2022 Tax Filing Turbo Tax employees help was awesome. They got me through a very tough filing.
Date published: 2023-04-12
Rated 5 out of 5 by Sofia MS from Turbo Tax is a great service Easy to use format and prompts. Great tax program!
Date published: 2023-04-12
Rated 3 out of 5 by Tuza from Typical Online Tax Product I could have used some more help but I guess AI is only so intelligent.
Date published: 2023-04-12
Rated 5 out of 5 by Mattmead1975 from TurboTax It was very Quick and easy to file with TurboTax. I hope to do the same next year.
Date published: 2023-04-12
Rated 5 out of 5 by HHerreraaa from Amazing Service Karima went out of her way to answer all my questions and made sure I was getting the best possible return.
Date published: 2023-04-12
Rated 3 out of 5 by sadly done from Problems this year Had several problems with Turbotax, the worst being an issue withApple and Turbotax where it wanted me to save in beginning but would not save. I spent three days working with your engineers and finally it was fixed with help from a very high level gal in Valdosta GA at Intuit. I been using for 20+ years but I am hesitant on using again. problem supposably with Apple and Intuit relationship.
Date published: 2023-04-12
Rated 4 out of 5 by Jerry403w from Turbo tax is a competent tax preparation program, Turbo tax needs to add a section where if you enter a few key words, you'll be able to help you get through the preparation.
Date published: 2023-04-12
Rated 5 out of 5 by AUDCAM from Easiest one I've used so far They explain everything and the prompts are easy to understand especially if you have to file multiple states.
Date published: 2023-04-12
Rated 2 out of 5 by Muchtoexpensive from Good but now too expensive Good, but now too expensive / Will look for a less expensive method next year
All TurboTax® Offerings Reviews - Page 3548
Date published: 2023-04-12
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 4 out of 5 by Steve OC from Pleased w/ result, but hard to talk to live person Im pleased with the result, but it was very hard to talk to live person. On 4/6 I scheduled an appt to get call from tax expert on Friday 4/7 at 11:45am EST, BUT NOBODY EVER CALLED ME. during the day 4/7 i re-requested a call back for help 4-5 times over the course of 6-7 hours, NOBODY CALLED ME BACK. i finally connected to a product support person live, who connected me to a live tax expert, however the tax expert told me i needed to hangup and repeat the request process, when he was already on the phone! NOBODY CALLED ME BACK! VERY FRUSTRATING. i had to resort to chat sessions
Date published: 2023-04-12
Rated 5 out of 5 by lisataran from 2022 Tax Filing Turbo Tax employees help was awesome. They got me through a very tough filing.
Date published: 2023-04-12
Rated 5 out of 5 by Sofia MS from Turbo Tax is a great service Easy to use format and prompts. Great tax program!
Date published: 2023-04-12
Rated 3 out of 5 by Tuza from Typical Online Tax Product I could have used some more help but I guess AI is only so intelligent.
Date published: 2023-04-12
Rated 5 out of 5 by Mattmead1975 from TurboTax It was very Quick and easy to file with TurboTax. I hope to do the same next year.
Date published: 2023-04-12
Rated 5 out of 5 by HHerreraaa from Amazing Service Karima went out of her way to answer all my questions and made sure I was getting the best possible return.
Date published: 2023-04-12
Rated 3 out of 5 by sadly done from Problems this year Had several problems with Turbotax, the worst being an issue withApple and Turbotax where it wanted me to save in beginning but would not save. I spent three days working with your engineers and finally it was fixed with help from a very high level gal in Valdosta GA at Intuit. I been using for 20+ years but I am hesitant on using again. problem supposably with Apple and Intuit relationship.
Date published: 2023-04-12
Rated 4 out of 5 by Jerry403w from Turbo tax is a competent tax preparation program, Turbo tax needs to add a section where if you enter a few key words, you'll be able to help you get through the preparation.
Date published: 2023-04-12
Rated 5 out of 5 by AUDCAM from Easiest one I've used so far They explain everything and the prompts are easy to understand especially if you have to file multiple states.
Date published: 2023-04-12
Rated 2 out of 5 by Muchtoexpensive from Good but now too expensive Good, but now too expensive / Will look for a less expensive method next year
All TurboTax® Offerings Reviews - Page 3548
Date published: 2023-04-12