TURBOTAX CUSTOMER REVIEWS

TurboTax Premier Reviews

Designed for every level of investor, TurboTax Premier automatically imports investment income from financial institutions and gives you step-by-step guidance online on reporting rental income.

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Rated 4 out of 5 by from TurboTax is Very Good Overall, the TurboTax Premier Desktop Software performs very well. I have been using TurboTax for 30+ years. It is especially helpful for multi-state tax filings, and it makes the preparation of the various state tax forms fairly easy. That being said, here are my suggestions to improve the customer experience: 1. Medical Expenses Worksheet - There is a problem with the desktop software, which incorrectly indicates data in the worksheet has been "marked estimated." A at tax return cannot be e-filed without clearing this error. Based on comments I located in the TurboTax Information Forum, this software-glitch has been an issue for at least 2-3 years. The work-around to resolve the glitch involves deleting the worksheet and re-inputting the data. I have encountered this problem for each of my 2019, 2020 and 2021 tax returns. This year I had to delete the worksheet and re-input the data twice (2 times). It makes no sense this software problem has not yet been resolved after all these years. 2. Allow printing of the screen shot of the tax summary of Federal and all state taxes directly from the desktop software. 3. Show a tax summary of all the various taxes and source schedules (income, dividends, capital gains, Net investment income, Medicare, etc.). 4. Need 1099-INT & DIV summary by taxpayer. 5. Need Schedule B summary by taxpayer. 6. Direct Deposit information should automatically flow through all forms. 7. The Federal Tax Info Sheet should allow for the inclusion of the taxpayer email address, rather than having to "override" the field using the Forms Mode. 8. Allow printing of the TurboTax e-filing confirmation directly from the desktop software.
Date published: 2022-04-18
Rated 5 out of 5 by from Easy! Easy! Easy! Turbo Tax makes it so easy to do your own taxes. It's dummy proof!
Date published: 2022-04-18
Rated 2 out of 5 by from Constant Upselling is Horrible TurboTax was fine, but the help/search function lacked any real clarity on 2 of 3 times I used it. The constant upselling to their deluxe or higher version is similar to the daily calls you get about your car warranty.
Date published: 2022-04-18
Rated 5 out of 5 by from Easy to use I get confused easily but the process is simple even though taxes are not.
Date published: 2022-04-18
Rated 5 out of 5 by from Really easy-to-use Taxes are nerve racking bit TurboTax made it easy to comprehend
Date published: 2022-04-18
Rated 4 out of 5 by from I love it it works great its my first doing taxes so I was nervous but turbotax made it easy for me to understand and figure out, still a bit tricky but I got the the hang of it
Date published: 2022-04-18
Rated 5 out of 5 by from Taxes are a breeze This makes a difficult task easy. Why can't all things in life be this easy.
Date published: 2022-04-18
Rated 4 out of 5 by from Turbo Tax Code Verification Need various or alternative ways to receive verification code if mobile phone number on one's profile or record has not been updated or changed. I had difficult time receiving code for logging into the Intuit Account sign-in. I had to resort to sign in as guest user to pay for softwares or fees in efiling. Your online rep was not helpful and I had to resort to guest user.
Date published: 2022-04-18
Rated 1 out of 5 by from Charges way too much I’ve used TurboTax every year and never had to pay as much as I had to this year. So many issues with getting stuff filed as well and the only reason I stuck with them is because they have my tax history. Waste of my money
Date published: 2022-04-18
Rated 5 out of 5 by from I've used TurboTax for years.... Love that I can start it, save it, and get back to where I left off. Great that it reminds of things I might have missed and questions other items.... Miss all the funny stuff! Bring it back....
Date published: 2022-04-18
All TurboTax® Offerings Reviews - Page 883
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from TurboTax is Very Good Overall, the TurboTax Premier Desktop Software performs very well. I have been using TurboTax for 30+ years. It is especially helpful for multi-state tax filings, and it makes the preparation of the various state tax forms fairly easy. That being said, here are my suggestions to improve the customer experience: 1. Medical Expenses Worksheet - There is a problem with the desktop software, which incorrectly indicates data in the worksheet has been "marked estimated." A at tax return cannot be e-filed without clearing this error. Based on comments I located in the TurboTax Information Forum, this software-glitch has been an issue for at least 2-3 years. The work-around to resolve the glitch involves deleting the worksheet and re-inputting the data. I have encountered this problem for each of my 2019, 2020 and 2021 tax returns. This year I had to delete the worksheet and re-input the data twice (2 times). It makes no sense this software problem has not yet been resolved after all these years. 2. Allow printing of the screen shot of the tax summary of Federal and all state taxes directly from the desktop software. 3. Show a tax summary of all the various taxes and source schedules (income, dividends, capital gains, Net investment income, Medicare, etc.). 4. Need 1099-INT & DIV summary by taxpayer. 5. Need Schedule B summary by taxpayer. 6. Direct Deposit information should automatically flow through all forms. 7. The Federal Tax Info Sheet should allow for the inclusion of the taxpayer email address, rather than having to "override" the field using the Forms Mode. 8. Allow printing of the TurboTax e-filing confirmation directly from the desktop software.
Date published: 2022-04-18
Rated 5 out of 5 by from Easy! Easy! Easy! Turbo Tax makes it so easy to do your own taxes. It's dummy proof!
Date published: 2022-04-18
Rated 2 out of 5 by from Constant Upselling is Horrible TurboTax was fine, but the help/search function lacked any real clarity on 2 of 3 times I used it. The constant upselling to their deluxe or higher version is similar to the daily calls you get about your car warranty.
Date published: 2022-04-18
Rated 5 out of 5 by from Easy to use I get confused easily but the process is simple even though taxes are not.
Date published: 2022-04-18
Rated 5 out of 5 by from Really easy-to-use Taxes are nerve racking bit TurboTax made it easy to comprehend
Date published: 2022-04-18
Rated 4 out of 5 by from I love it it works great its my first doing taxes so I was nervous but turbotax made it easy for me to understand and figure out, still a bit tricky but I got the the hang of it
Date published: 2022-04-18
Rated 5 out of 5 by from Taxes are a breeze This makes a difficult task easy. Why can't all things in life be this easy.
Date published: 2022-04-18
Rated 4 out of 5 by from Turbo Tax Code Verification Need various or alternative ways to receive verification code if mobile phone number on one's profile or record has not been updated or changed. I had difficult time receiving code for logging into the Intuit Account sign-in. I had to resort to sign in as guest user to pay for softwares or fees in efiling. Your online rep was not helpful and I had to resort to guest user.
Date published: 2022-04-18
Rated 1 out of 5 by from Charges way too much I’ve used TurboTax every year and never had to pay as much as I had to this year. So many issues with getting stuff filed as well and the only reason I stuck with them is because they have my tax history. Waste of my money
Date published: 2022-04-18
Rated 5 out of 5 by from I've used TurboTax for years.... Love that I can start it, save it, and get back to where I left off. Great that it reminds of things I might have missed and questions other items.... Miss all the funny stuff! Bring it back....
Date published: 2022-04-18
All TurboTax® Offerings Reviews - Page 883