TURBOTAX CUSTOMER REVIEWS

TurboTax Premier Reviews

Designed for every level of investor, TurboTax Premier automatically imports investment income from financial institutions and gives you step-by-step guidance online on reporting rental income.

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Rated 4 out of 5 by from Turbo Tax needs some work This is my first time using TurboTax. Previously I filed my own taxes but I became a homeowner in 2021 and wanted to make sure that I could deduct as much as I could and that was some thing I was unfamiliar with. Anyway, my TurboTax representative, Sharon, was excellent and explained everything to me very well. However, when I went to finalize my taxes there was an instance where TurboTax was literally displaying "2020" in an area that it should've displayed "2021". Despite that, it still filed my taxes for 2021 correctly. My other issue is that TurboTax was saying I needed to pay $220 even though I had already paid $169 a few weeks before. It was saying that I was actually saving $169 instead of having to pay the full $389 but in reality that wasn't true. Since I had already paid the $169 and now also had to pay the $220 I wasn't saving any money. Sharon got me a discount code for this and saved me 20%. Lastly, when I was on the page that asked me how I would like to pay my taxes, it said that there was an option to pay my taxes by a check and in parentheses it said to be sure to do this no later than April 18 even though today is April 19th. So I don't understand why it was giving me an option to pay by check that technically is no longer valid considering the 18th has already passed. All in all though, I still will use Turbo Tax again and would recommend it to others.
Date published: 2022-04-19
Rated 1 out of 5 by from Utterly dissapointed I've used TurboTax every year since it became available to the public. This is the first year I spent extra to get tax specialist assistance and it's also the first year that my return was rejected and I will be forced to submit by mail as a result. TurboTax is all too quick to blame the IRS rather than do anything to make it right. I will not be using TurboTax again in the future.
Date published: 2022-04-19
Rated 4 out of 5 by from Turbo Tax works Like that the the software is easy to use for all States and Fedearl filing, A bit pricy though.
Date published: 2022-04-19
Rated 5 out of 5 by from Easy to Navigate - even for Seniors! Turbo Tax is very easy to use. I really appreciate my previous years' info stashed away which makes each tax filing season easier,
Date published: 2022-04-19
Rated 5 out of 5 by from Turbo Tax is AWESOME! It is convenient to use the online version. Turbo tax also provide assistance from tax experts through a quick phone call or online chat. It was really helpful!
Date published: 2022-04-19
Rated 5 out of 5 by from TAXES FOR DUMMIES!! SO EASY TO FOLLOW This is my 8th year using Turbo Tax and each year I am just a little more impressed! The explanations are easy to read and understand. In all honesty the entire program is so transparent that is hard to believe it so economical. Thanks TurboTax
Date published: 2022-04-19
Rated 3 out of 5 by from Getting questions answered is not very good. For example "what is a 70001 error? Wasn't answered. Student info is lousy (my child is a college student) and confusing.
Date published: 2022-04-19
Rated 1 out of 5 by from to expensive in these tough economical times you could give people finacial break
Date published: 2022-04-19
Rated 5 out of 5 by from Very easy to understand with step by step instruct I had the most patient and knowledgeable representative.
Date published: 2022-04-19
Rated 3 out of 5 by from NOT FREE I don't like a surprise cost , when I used last year was free but not this year over 100.00 to file my taxes its 1st time I had to file 1095A I work part time & pay for my own health Insurance this was not what I thought . very disappointed will not use this next year
Date published: 2022-04-19
All TurboTax® Offerings Reviews - Page 848
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Turbo Tax needs some work This is my first time using TurboTax. Previously I filed my own taxes but I became a homeowner in 2021 and wanted to make sure that I could deduct as much as I could and that was some thing I was unfamiliar with. Anyway, my TurboTax representative, Sharon, was excellent and explained everything to me very well. However, when I went to finalize my taxes there was an instance where TurboTax was literally displaying "2020" in an area that it should've displayed "2021". Despite that, it still filed my taxes for 2021 correctly. My other issue is that TurboTax was saying I needed to pay $220 even though I had already paid $169 a few weeks before. It was saying that I was actually saving $169 instead of having to pay the full $389 but in reality that wasn't true. Since I had already paid the $169 and now also had to pay the $220 I wasn't saving any money. Sharon got me a discount code for this and saved me 20%. Lastly, when I was on the page that asked me how I would like to pay my taxes, it said that there was an option to pay my taxes by a check and in parentheses it said to be sure to do this no later than April 18 even though today is April 19th. So I don't understand why it was giving me an option to pay by check that technically is no longer valid considering the 18th has already passed. All in all though, I still will use Turbo Tax again and would recommend it to others.
Date published: 2022-04-19
Rated 1 out of 5 by from Utterly dissapointed I've used TurboTax every year since it became available to the public. This is the first year I spent extra to get tax specialist assistance and it's also the first year that my return was rejected and I will be forced to submit by mail as a result. TurboTax is all too quick to blame the IRS rather than do anything to make it right. I will not be using TurboTax again in the future.
Date published: 2022-04-19
Rated 4 out of 5 by from Turbo Tax works Like that the the software is easy to use for all States and Fedearl filing, A bit pricy though.
Date published: 2022-04-19
Rated 5 out of 5 by from Easy to Navigate - even for Seniors! Turbo Tax is very easy to use. I really appreciate my previous years' info stashed away which makes each tax filing season easier,
Date published: 2022-04-19
Rated 5 out of 5 by from Turbo Tax is AWESOME! It is convenient to use the online version. Turbo tax also provide assistance from tax experts through a quick phone call or online chat. It was really helpful!
Date published: 2022-04-19
Rated 5 out of 5 by from TAXES FOR DUMMIES!! SO EASY TO FOLLOW This is my 8th year using Turbo Tax and each year I am just a little more impressed! The explanations are easy to read and understand. In all honesty the entire program is so transparent that is hard to believe it so economical. Thanks TurboTax
Date published: 2022-04-19
Rated 3 out of 5 by from Getting questions answered is not very good. For example "what is a 70001 error? Wasn't answered. Student info is lousy (my child is a college student) and confusing.
Date published: 2022-04-19
Rated 1 out of 5 by from to expensive in these tough economical times you could give people finacial break
Date published: 2022-04-19
Rated 5 out of 5 by from Very easy to understand with step by step instruct I had the most patient and knowledgeable representative.
Date published: 2022-04-19
Rated 3 out of 5 by from NOT FREE I don't like a surprise cost , when I used last year was free but not this year over 100.00 to file my taxes its 1st time I had to file 1095A I work part time & pay for my own health Insurance this was not what I thought . very disappointed will not use this next year
Date published: 2022-04-19
All TurboTax® Offerings Reviews - Page 848