TURBOTAX CUSTOMER REVIEWS

TurboTax Premier Reviews

Designed for every level of investor, TurboTax Premier automatically imports investment income from financial institutions and gives you step-by-step guidance online on reporting rental income.

TurboTaxTurboTax Customer Ratings & Reviews
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Own a business
Student
Rated 3 out of 5 by from Frustrating program glitch. I wasted too much time figuring out and correcting a software glitch in the program affecting line 33, form 1040, related to a form I never used and was not using - 8689 - which also had caused other users a problem (from I what I read on the Internet). The glitch prevent e-filing, directed me to mail the return, and generated an error message until I was able to correct it on my own (and finally e-file).
Date published: 2021-05-17
Rated 5 out of 5 by from the best format was easy to read and understand . Turbo Tax did most of the work for me.
Date published: 2021-05-17
Rated 5 out of 5 by from Love Turbo Tax Easy to use. Our favorite at home tax program! We've been using it for over 20 years!
Date published: 2021-05-17
Rated 5 out of 5 by from Turbo Tax rocks!! It is very user friendly to use. I love how everything is downloaded. Super easy!
Date published: 2021-05-17
Rated 5 out of 5 by from TurboTax is great Clear instruction, easy to use and detailed explanation.
Date published: 2021-05-17
Rated 5 out of 5 by from Easy Breezy! Straight forward and easy to use! A little more work than bringing my tax info to a preparer, but I didn't need to leave my living room :)
Date published: 2021-05-17
Rated 3 out of 5 by from City Forms and School District were issues My city forms, I could not edit the W2 info in the form, and it had all of our W-2's duplicated one with our income for each employer before retirement taken out and one showing no taxes being taken out in the city, the other for the amount in the W-2 for what was total income and to say the least we did not want to have to pay in to city tax twice, had to do it all by hand. also had an issue with one school district tax box, had to do that one by hand as well, could not efile state although i paid for it unless i wanted to pay more into schoold district than i had to. waited online for a while for help and walked away from computer and never got a response.
Date published: 2021-05-17
Rated 5 out of 5 by from TurboTax was very easy to follow TurboTax was very easy to follow. All steps were described in detail
Date published: 2021-05-17
Rated 4 out of 5 by from Good, but could still use improvement Been using it for years, and have become accustomed to answering all the many questions it asks. Way too many answers are "no!" Just wonder if there's a way to cut the questions down to size somehow! Also, when it comes to paying to file Oregon's return, several windows have their "Continue" button only barely visible behind the ribbon bar, with just BARELY a sliver of blue to click! Very frustrating! That was an issue last year for Oregon's payment application and you'd think they would have fixed it! Somebody should tell them!
Date published: 2021-05-17
Rated 2 out of 5 by from I was very disappointed with TurboTax this year. TurboTax was OK until it froze when I went to pay for Audit Protection. I had to reboot and then I found it very difficult to find my auto-saved return - 2+ hours. Calls to Tax Resources failed to even go through. Also your web site, after I signed in, claimed that I did not use your surfaces last year and then tried to sell me your programs after I was already using them. Rather poor Intuit's help entries while basically adequate could be better.
Date published: 2021-05-17
All TurboTax® Offerings Reviews - Page 829
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 3 out of 5 by from Frustrating program glitch. I wasted too much time figuring out and correcting a software glitch in the program affecting line 33, form 1040, related to a form I never used and was not using - 8689 - which also had caused other users a problem (from I what I read on the Internet). The glitch prevent e-filing, directed me to mail the return, and generated an error message until I was able to correct it on my own (and finally e-file).
Date published: 2021-05-17
Rated 5 out of 5 by from the best format was easy to read and understand . Turbo Tax did most of the work for me.
Date published: 2021-05-17
Rated 5 out of 5 by from Love Turbo Tax Easy to use. Our favorite at home tax program! We've been using it for over 20 years!
Date published: 2021-05-17
Rated 5 out of 5 by from Turbo Tax rocks!! It is very user friendly to use. I love how everything is downloaded. Super easy!
Date published: 2021-05-17
Rated 5 out of 5 by from TurboTax is great Clear instruction, easy to use and detailed explanation.
Date published: 2021-05-17
Rated 5 out of 5 by from Easy Breezy! Straight forward and easy to use! A little more work than bringing my tax info to a preparer, but I didn't need to leave my living room :)
Date published: 2021-05-17
Rated 3 out of 5 by from City Forms and School District were issues My city forms, I could not edit the W2 info in the form, and it had all of our W-2's duplicated one with our income for each employer before retirement taken out and one showing no taxes being taken out in the city, the other for the amount in the W-2 for what was total income and to say the least we did not want to have to pay in to city tax twice, had to do it all by hand. also had an issue with one school district tax box, had to do that one by hand as well, could not efile state although i paid for it unless i wanted to pay more into schoold district than i had to. waited online for a while for help and walked away from computer and never got a response.
Date published: 2021-05-17
Rated 5 out of 5 by from TurboTax was very easy to follow TurboTax was very easy to follow. All steps were described in detail
Date published: 2021-05-17
Rated 4 out of 5 by from Good, but could still use improvement Been using it for years, and have become accustomed to answering all the many questions it asks. Way too many answers are "no!" Just wonder if there's a way to cut the questions down to size somehow! Also, when it comes to paying to file Oregon's return, several windows have their "Continue" button only barely visible behind the ribbon bar, with just BARELY a sliver of blue to click! Very frustrating! That was an issue last year for Oregon's payment application and you'd think they would have fixed it! Somebody should tell them!
Date published: 2021-05-17
Rated 2 out of 5 by from I was very disappointed with TurboTax this year. TurboTax was OK until it froze when I went to pay for Audit Protection. I had to reboot and then I found it very difficult to find my auto-saved return - 2+ hours. Calls to Tax Resources failed to even go through. Also your web site, after I signed in, claimed that I did not use your surfaces last year and then tried to sell me your programs after I was already using them. Rather poor Intuit's help entries while basically adequate could be better.
Date published: 2021-05-17
All TurboTax® Offerings Reviews - Page 829