TURBOTAX CUSTOMER REVIEWS

TurboTax Premier Reviews

Designed for every level of investor, TurboTax Premier automatically imports investment income from financial institutions and gives you step-by-step guidance online on reporting rental income.

(4.3/5 | 16545 reviews)
Star ratings are from 2022
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Rated 2 out of 5 by from Poor support for filers living outside the US It is extremely frustrating that you will not accept credit or debit cards issued by US financial institutions if the billing address for the card is outside the US. General support and provisions for filers with a non-US residential address is generally poor.
Date published: 2022-04-21
Rated 5 out of 5 by from Great The experience was good. We followed the directions.
Date published: 2022-04-21
Rated 5 out of 5 by from 2021 TURBOTAX REVIEW EASY TO USE. ASKS ALL REQUIRED QUESTIONS. RECOMEND TURBOTAX.
Date published: 2022-04-21
Rated 4 out of 5 by from Turbo Tax is the best at a great price Used it for years. Intuit produces high quality products that really do the job !
Date published: 2022-04-21
Rated 3 out of 5 by from Turbo Tax Problem with efile Federal Tax Return Preparing my tax return was easy in Turbo Tax, but I was not able to file my federal return electronically. I Kept getting the error code IND-031-04. I followed the trouble shooting instructions from Turbo Tax, and still kept getting the same error code. Ended up filing the hard copy through US Mail.
Date published: 2022-04-21
Rated 2 out of 5 by from Disappointed I initially ended up completing my taxes manually because of the time lost trying to understand the software and deal with the glitches. For example, I wasn't able to see the bottom of some pages because instead of using the scroll button I later realized I had to use the tab button. The social security statement is written on the "SSA-1099" or "1099," it is not a "1099-MISC" form. It wasn't listed under wages nor was I ever prompted to answer questions regarding it. Later, I was able to find the Social Security Benefit Statement by doing a search and added the information required. When I tried to save the tax files that were not e-filed the info wasn't clear and/or didn't work. I had to do a search for instructions on the topic. The option to save my files should have been much clearer and on the same page as the print option.
Date published: 2022-04-21
Rated 5 out of 5 by from Turbo Tax is quick and easy! Great experience, user friendly, straight forward.
Date published: 2022-04-21
Rated 5 out of 5 by from Turbo Tax is a great way to file taxes! Turbo Tax is very easy to use, each section has an explanation of the questions and you can always go Back if you need to. The way that your information is transferred over every year is awesome!
Date published: 2022-04-21
Rated 5 out of 5 by from great experience friendly, knowledgeable techs that made it for an easy experience
Date published: 2022-04-21
Rated 3 out of 5 by from not quite there yet I don't like that TurboTax asks questions about info that is in the previous year('s) tax returns. I shouldn't have to look that up. - Especially when I don't know what it is or where to find it. (i.e. 179 carryover, passive loss carryover, etc.) It grabs the easy stuff, but it leaves you hanging with the tough ones.
Date published: 2022-04-21
All TurboTax® Offerings Reviews - Page 802
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Poor support for filers living outside the US It is extremely frustrating that you will not accept credit or debit cards issued by US financial institutions if the billing address for the card is outside the US. General support and provisions for filers with a non-US residential address is generally poor.
Date published: 2022-04-21
Rated 5 out of 5 by from Great The experience was good. We followed the directions.
Date published: 2022-04-21
Rated 5 out of 5 by from 2021 TURBOTAX REVIEW EASY TO USE. ASKS ALL REQUIRED QUESTIONS. RECOMEND TURBOTAX.
Date published: 2022-04-21
Rated 4 out of 5 by from Turbo Tax is the best at a great price Used it for years. Intuit produces high quality products that really do the job !
Date published: 2022-04-21
Rated 3 out of 5 by from Turbo Tax Problem with efile Federal Tax Return Preparing my tax return was easy in Turbo Tax, but I was not able to file my federal return electronically. I Kept getting the error code IND-031-04. I followed the trouble shooting instructions from Turbo Tax, and still kept getting the same error code. Ended up filing the hard copy through US Mail.
Date published: 2022-04-21
Rated 2 out of 5 by from Disappointed I initially ended up completing my taxes manually because of the time lost trying to understand the software and deal with the glitches. For example, I wasn't able to see the bottom of some pages because instead of using the scroll button I later realized I had to use the tab button. The social security statement is written on the "SSA-1099" or "1099," it is not a "1099-MISC" form. It wasn't listed under wages nor was I ever prompted to answer questions regarding it. Later, I was able to find the Social Security Benefit Statement by doing a search and added the information required. When I tried to save the tax files that were not e-filed the info wasn't clear and/or didn't work. I had to do a search for instructions on the topic. The option to save my files should have been much clearer and on the same page as the print option.
Date published: 2022-04-21
Rated 5 out of 5 by from Turbo Tax is quick and easy! Great experience, user friendly, straight forward.
Date published: 2022-04-21
Rated 5 out of 5 by from Turbo Tax is a great way to file taxes! Turbo Tax is very easy to use, each section has an explanation of the questions and you can always go Back if you need to. The way that your information is transferred over every year is awesome!
Date published: 2022-04-21
Rated 5 out of 5 by from great experience friendly, knowledgeable techs that made it for an easy experience
Date published: 2022-04-21
Rated 3 out of 5 by from not quite there yet I don't like that TurboTax asks questions about info that is in the previous year('s) tax returns. I shouldn't have to look that up. - Especially when I don't know what it is or where to find it. (i.e. 179 carryover, passive loss carryover, etc.) It grabs the easy stuff, but it leaves you hanging with the tough ones.
Date published: 2022-04-21
All TurboTax® Offerings Reviews - Page 802