TURBOTAX CUSTOMER REVIEWS

TurboTax Premier Reviews

Designed for every level of investor, TurboTax Premier automatically imports investment income from financial institutions and gives you step-by-step guidance online on reporting rental income.

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Own a business
Student
Rated 1 out of 5 by from Longtime customer very disappointed this year First time using without use of the cd as this computer has no drive. Went to upload TT and nothing. Bought TT from S**'s club and could not get to a point where it asked for the sacred code. Hours spent reading FAQ's and online help to no avail. TT support called and it took about 1/2 hour of attempts and relinquishing access to my computer before it seemed like the tech finally stumbled on an answer. Ok, off on my own again attempt to open up program and I get a white screen with a blue dot in the center. again back to reading help suggestions and found I had to change display settings from computers default of 125% and screen resolution. Onward. One of the first things is to update. Program locks up trying to see if there are updates. Again too much time spent searching for TT solutions. Never found an answer but in futility I attempted turning off VPN and viola success. Now everything seemed fine until I attempted to e-file both fed and state. the program would not go past trying to pay for state with credit card. It would not bring up screen to allow input of CC info. Omg how much I hate to give CC info out and I can't even get to the point of allowing you to have access to my info!!! After many different tries thru weekend finally tried last minute to file separately and Fed just successfully sent (I hope anyway) Going to attempt State now by itself and if I can't get that to work I'll just drag butt to post office line to mail it in. I have NEVER had problems with TT in the past. Very skeptical about using in the future. If there are solutions to be found in FAQ then they should be incorporated into the updates the program seeks out every time you open TT. I already bought your program (my job). It shouldn't be my job to troubleshoot it into a working edition (your job). If I didn't have years of TT use in the past this would definitely have been my last.
Date published: 2021-05-17
Rated 5 out of 5 by from TurboTax is the best I've been using TurboTax for the last twenty years and it (almost) makes me look forward to doing my taxes!
Date published: 2021-05-17
Rated 5 out of 5 by from Simple and easy I appreciate how simple the product is. I like something fast and easy.
Date published: 2021-05-17
Rated 5 out of 5 by from Turbo Tax is Awesome!!!! Rebecca was amazing! Live Premier is worth the money!!!! Rebecca answered all my questions and she was so friendly!!!
Date published: 2021-05-17
Rated 5 out of 5 by from Easy to use Have used Turbo Tax for over 10 yeas, it is affordable and easy to use.
Date published: 2021-05-17
Rated 2 out of 5 by from misleading They say its free but its not. They try to charger extra for getting any assistance and charge for you to direct deposit it to your bank. This will be my last year using this site.
Date published: 2021-05-17
Rated 5 out of 5 by from Turbo tax is Awesome Great, simple, hassle free, quick, Best way to do taxes!
Date published: 2021-05-17
Rated 5 out of 5 by from great and easy Second year using turbo tax and it's super quick and easy!
Date published: 2021-05-17
Rated 4 out of 5 by from eh The small business option is too expensive. it cost more than the deductions i would have received.
Date published: 2021-05-17
Rated 5 out of 5 by from Makes a complex endeavor simple Turbo Tax makes the very complex process of taxes simple. It starts with importing all of your administrative information from last year's return. This also includes prior year stocks and interest accounts. Turbo Tax then takes you on a methodical (but not tedious) process to complete your taxes. It also presents in the top center banner what you are getting back or what you owe. This is my second decade with Turbo Tax and will continue to use it as long as I must submit taxes.
Date published: 2021-05-17
All TurboTax® Offerings Reviews - Page 794
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 1 out of 5 by from Longtime customer very disappointed this year First time using without use of the cd as this computer has no drive. Went to upload TT and nothing. Bought TT from S**'s club and could not get to a point where it asked for the sacred code. Hours spent reading FAQ's and online help to no avail. TT support called and it took about 1/2 hour of attempts and relinquishing access to my computer before it seemed like the tech finally stumbled on an answer. Ok, off on my own again attempt to open up program and I get a white screen with a blue dot in the center. again back to reading help suggestions and found I had to change display settings from computers default of 125% and screen resolution. Onward. One of the first things is to update. Program locks up trying to see if there are updates. Again too much time spent searching for TT solutions. Never found an answer but in futility I attempted turning off VPN and viola success. Now everything seemed fine until I attempted to e-file both fed and state. the program would not go past trying to pay for state with credit card. It would not bring up screen to allow input of CC info. Omg how much I hate to give CC info out and I can't even get to the point of allowing you to have access to my info!!! After many different tries thru weekend finally tried last minute to file separately and Fed just successfully sent (I hope anyway) Going to attempt State now by itself and if I can't get that to work I'll just drag butt to post office line to mail it in. I have NEVER had problems with TT in the past. Very skeptical about using in the future. If there are solutions to be found in FAQ then they should be incorporated into the updates the program seeks out every time you open TT. I already bought your program (my job). It shouldn't be my job to troubleshoot it into a working edition (your job). If I didn't have years of TT use in the past this would definitely have been my last.
Date published: 2021-05-17
Rated 5 out of 5 by from TurboTax is the best I've been using TurboTax for the last twenty years and it (almost) makes me look forward to doing my taxes!
Date published: 2021-05-17
Rated 5 out of 5 by from Simple and easy I appreciate how simple the product is. I like something fast and easy.
Date published: 2021-05-17
Rated 5 out of 5 by from Turbo Tax is Awesome!!!! Rebecca was amazing! Live Premier is worth the money!!!! Rebecca answered all my questions and she was so friendly!!!
Date published: 2021-05-17
Rated 5 out of 5 by from Easy to use Have used Turbo Tax for over 10 yeas, it is affordable and easy to use.
Date published: 2021-05-17
Rated 2 out of 5 by from misleading They say its free but its not. They try to charger extra for getting any assistance and charge for you to direct deposit it to your bank. This will be my last year using this site.
Date published: 2021-05-17
Rated 5 out of 5 by from Turbo tax is Awesome Great, simple, hassle free, quick, Best way to do taxes!
Date published: 2021-05-17
Rated 5 out of 5 by from great and easy Second year using turbo tax and it's super quick and easy!
Date published: 2021-05-17
Rated 4 out of 5 by from eh The small business option is too expensive. it cost more than the deductions i would have received.
Date published: 2021-05-17
Rated 5 out of 5 by from Makes a complex endeavor simple Turbo Tax makes the very complex process of taxes simple. It starts with importing all of your administrative information from last year's return. This also includes prior year stocks and interest accounts. Turbo Tax then takes you on a methodical (but not tedious) process to complete your taxes. It also presents in the top center banner what you are getting back or what you owe. This is my second decade with Turbo Tax and will continue to use it as long as I must submit taxes.
Date published: 2021-05-17
All TurboTax® Offerings Reviews - Page 794