TURBOTAX CUSTOMER REVIEWS

TurboTax Premier Reviews

Designed for every level of investor, TurboTax Premier automatically imports investment income from financial institutions and gives you step-by-step guidance online on reporting rental income.

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Rated 2 out of 5 by from Screen resolution bug is ridiculous I had to download the 2020 software on a new computer. The activation screen wouldn't work and the work around involved lowering the screen resolution to 800x600. Even then I couldn't input the activation code. Required two calls to support to get the activation screen and the CA download screens to work. Wasted several hours trying to get it to work. Software not working due to screen resolution is ridiculous.
Date published: 2021-09-28
Rated 5 out of 5 by from turbo tax is very good very easy to use ,very intuitive and reasonably priced
Date published: 2021-09-28
Rated 4 out of 5 by from Very satisfied I am very satisfied with Turbo Tax. However some of the customer service representatives are very knowledge while few lack the knowledge. They tend to get me more confused. It's almost impossible to get any help from any of the employees after the tax season.
Date published: 2021-09-28
Rated 5 out of 5 by from turbo tax 2020 helped Turbo tax live expert guided me thru my delinquent 2020 tax return with great understanding AND gave me the time and patients to help me thru a difficult situation . Am greatly satisficed !!!!
Date published: 2021-09-28
Rated 5 out of 5 by from Great product!!!! It is an easy way to do your taxes and they walk you thru everything. been using them for a few years.
Date published: 2021-09-28
Rated 3 out of 5 by from good I can't give you 5 stars because I had one rep, Tammy, supposed to have 8 years experience but she is totally ignorant. She was more confused than I was and told me she would get back to me " in 45" but she never did. I have two outstanding rep one is Oscar and the other is David, helped me on 9/27 & 9/28 respectively. Both are patient, answer my questions, explained to me why was different from my entries...Really hope black sheep as Tammy to be excluded from your team. She only dragged Turbotax down...
Date published: 2021-09-28
Rated 5 out of 5 by from Turbo Tax is great. I like the easy of the software for Home & Business at an affordable price. I was caught in a situation with changes to the Federal law, but the Turbo Tax help line expert helped me to properly deal with the changes. Yeah!
Date published: 2021-09-28
Rated 5 out of 5 by from Great Product Love Turbo! Great product very helpful at doing yourself and correctly
Date published: 2021-09-28
Rated 4 out of 5 by from Record keeping is awesome A OK access to past year and auto fill is great! Use yearly
Date published: 2021-09-28
Rated 5 out of 5 by from Great App Process I like the ease of use with Turbo Tax! Will use it again this year.
Date published: 2021-09-28
All TurboTax® Offerings Reviews - Page 735
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Screen resolution bug is ridiculous I had to download the 2020 software on a new computer. The activation screen wouldn't work and the work around involved lowering the screen resolution to 800x600. Even then I couldn't input the activation code. Required two calls to support to get the activation screen and the CA download screens to work. Wasted several hours trying to get it to work. Software not working due to screen resolution is ridiculous.
Date published: 2021-09-28
Rated 5 out of 5 by from turbo tax is very good very easy to use ,very intuitive and reasonably priced
Date published: 2021-09-28
Rated 4 out of 5 by from Very satisfied I am very satisfied with Turbo Tax. However some of the customer service representatives are very knowledge while few lack the knowledge. They tend to get me more confused. It's almost impossible to get any help from any of the employees after the tax season.
Date published: 2021-09-28
Rated 5 out of 5 by from turbo tax 2020 helped Turbo tax live expert guided me thru my delinquent 2020 tax return with great understanding AND gave me the time and patients to help me thru a difficult situation . Am greatly satisficed !!!!
Date published: 2021-09-28
Rated 5 out of 5 by from Great product!!!! It is an easy way to do your taxes and they walk you thru everything. been using them for a few years.
Date published: 2021-09-28
Rated 3 out of 5 by from good I can't give you 5 stars because I had one rep, Tammy, supposed to have 8 years experience but she is totally ignorant. She was more confused than I was and told me she would get back to me " in 45" but she never did. I have two outstanding rep one is Oscar and the other is David, helped me on 9/27 & 9/28 respectively. Both are patient, answer my questions, explained to me why was different from my entries...Really hope black sheep as Tammy to be excluded from your team. She only dragged Turbotax down...
Date published: 2021-09-28
Rated 5 out of 5 by from Turbo Tax is great. I like the easy of the software for Home & Business at an affordable price. I was caught in a situation with changes to the Federal law, but the Turbo Tax help line expert helped me to properly deal with the changes. Yeah!
Date published: 2021-09-28
Rated 5 out of 5 by from Great Product Love Turbo! Great product very helpful at doing yourself and correctly
Date published: 2021-09-28
Rated 4 out of 5 by from Record keeping is awesome A OK access to past year and auto fill is great! Use yearly
Date published: 2021-09-28
Rated 5 out of 5 by from Great App Process I like the ease of use with Turbo Tax! Will use it again this year.
Date published: 2021-09-28
All TurboTax® Offerings Reviews - Page 735