TURBOTAX CUSTOMER REVIEWS

TurboTax Premier Reviews

Designed for every level of investor, TurboTax Premier automatically imports investment income from financial institutions and gives you step-by-step guidance online on reporting rental income.

(4.3/5 | 16323 reviews)
Star ratings are from 2021
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Rated 5 out of 5 by from turbotax was easy The live experts made it easy to get by. A lot of people should start using them to do their taxes
Date published: 2021-10-22
Rated 5 out of 5 by from TurboTax is Terrific! Yes, I engaged with Marjorie and she was extremely knowledgeable and helpful. Wish I could have reached out and hugged her.
Date published: 2021-10-22
Rated 4 out of 5 by from Address usage It has set a barrier for myself and I'm sure, many others with the fact have po box or general delivery only is not in the option, having to find a stranger or friend or family to use.
Date published: 2021-10-22
Rated 5 out of 5 by from Patient, knows the laws, is on my side. I was well taken care of and they understood my urgency. Never made to feel poorly for now knowing things or info.
Date published: 2021-10-22
Rated 5 out of 5 by from Very helpful and patient with me. Very pleasant and patient with me. She was never rude or acted put out or impatient. We solved my problem and i was able to efile today.
Date published: 2021-10-22
Rated 5 out of 5 by from Easy to use I was stressed as I was late filing my taxes, but the Turbo staff was reassuring and professional
Date published: 2021-10-22
Rated 5 out of 5 by from Sweet n Simple Couldn't be simpler to file for business, corps or personal.
Date published: 2021-10-22
Rated 1 out of 5 by from Poor Performance of TurboTax Premier Live I suffered monumental problems using TurboTax Premier Live to prepare my 2020 taxes. My account suffered repeated and extensive loss of data that I had carefully entered and saved requiring me to redo my tax return many times. When my return was nearly complete my account was blocked for several days with the error message, ""Oops! It appears there was a drop in our connection. Sorry about this! Sometimes the connection between your browser and our server can be dropped as it traverses the Internet." I continued to receive this message despite trying multiple computers, in separate physical locations, and using different browsers. No TurboTax Live Expert was able to unblock my account. Due to this obstacle, TurboTax created a complimentary Full Service account that I was initially able to log in to and upload my tax documents. But no TurboTax CPA ever called me to do my taxes, and when I attempted to upload additional documents to the Full Service account after October 15, I received an error message that the Full Service function was now closed for the year. Finally, after days of my original account being blocked, I was suddenly able to enter the account this evening. I hurriedly completed my taxes and e-filed them. I remain uncertain as to whether TurboTax has successfully e-filed my tax return. I have lost confidence in the ability of TurboTax to produce a tax return without the kind of obstacles and errors I have experienced.
Date published: 2021-10-22
Rated 5 out of 5 by from TurboTax is great It was easy to understand and it’s straight and simple
Date published: 2021-10-22
Rated 5 out of 5 by from I DID IT!! I can't believe how easy this was! Thank you Turbotax!
Date published: 2021-10-22
All TurboTax® Offerings Reviews - Page 707
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from turbotax was easy The live experts made it easy to get by. A lot of people should start using them to do their taxes
Date published: 2021-10-22
Rated 5 out of 5 by from TurboTax is Terrific! Yes, I engaged with Marjorie and she was extremely knowledgeable and helpful. Wish I could have reached out and hugged her.
Date published: 2021-10-22
Rated 4 out of 5 by from Address usage It has set a barrier for myself and I'm sure, many others with the fact have po box or general delivery only is not in the option, having to find a stranger or friend or family to use.
Date published: 2021-10-22
Rated 5 out of 5 by from Patient, knows the laws, is on my side. I was well taken care of and they understood my urgency. Never made to feel poorly for now knowing things or info.
Date published: 2021-10-22
Rated 5 out of 5 by from Very helpful and patient with me. Very pleasant and patient with me. She was never rude or acted put out or impatient. We solved my problem and i was able to efile today.
Date published: 2021-10-22
Rated 5 out of 5 by from Easy to use I was stressed as I was late filing my taxes, but the Turbo staff was reassuring and professional
Date published: 2021-10-22
Rated 5 out of 5 by from Sweet n Simple Couldn't be simpler to file for business, corps or personal.
Date published: 2021-10-22
Rated 1 out of 5 by from Poor Performance of TurboTax Premier Live I suffered monumental problems using TurboTax Premier Live to prepare my 2020 taxes. My account suffered repeated and extensive loss of data that I had carefully entered and saved requiring me to redo my tax return many times. When my return was nearly complete my account was blocked for several days with the error message, ""Oops! It appears there was a drop in our connection. Sorry about this! Sometimes the connection between your browser and our server can be dropped as it traverses the Internet." I continued to receive this message despite trying multiple computers, in separate physical locations, and using different browsers. No TurboTax Live Expert was able to unblock my account. Due to this obstacle, TurboTax created a complimentary Full Service account that I was initially able to log in to and upload my tax documents. But no TurboTax CPA ever called me to do my taxes, and when I attempted to upload additional documents to the Full Service account after October 15, I received an error message that the Full Service function was now closed for the year. Finally, after days of my original account being blocked, I was suddenly able to enter the account this evening. I hurriedly completed my taxes and e-filed them. I remain uncertain as to whether TurboTax has successfully e-filed my tax return. I have lost confidence in the ability of TurboTax to produce a tax return without the kind of obstacles and errors I have experienced.
Date published: 2021-10-22
Rated 5 out of 5 by from TurboTax is great It was easy to understand and it’s straight and simple
Date published: 2021-10-22
Rated 5 out of 5 by from I DID IT!! I can't believe how easy this was! Thank you Turbotax!
Date published: 2021-10-22
All TurboTax® Offerings Reviews - Page 707