TURBOTAX CUSTOMER REVIEWS

TurboTax Premier Reviews

Designed for every level of investor, TurboTax Premier automatically imports investment income from financial institutions and gives you step-by-step guidance online on reporting rental income.

(4.3/5 | 16545 reviews)
Star ratings are from 2022
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Rated 3 out of 5 by from Meh program Expert staff My Final expert reviewer was excellent. The product needs work but the staff are great.
Date published: 2022-10-18
Rated 4 out of 5 by from Mixed Feelings I have used Turbo Tax since 2002, so for 20 years. I appreciate the amazing help it provides as my income and personal tax status has changed through the years. I've always used the desktop version and purchase Audit Defense every year. However - my system was attacked last year by Windows 11 and wiped out my access to online backups, including my 2020 and 2019 TurboTax files. I don't understand how it's possible that Intuit did not have a copy of my returns. How in the world would you be able to transmit and defend my returns without a copy of them? It remains that I will always use TurboTax but feel you let me down when I really needed you.
Date published: 2022-10-18
Rated 5 out of 5 by from Turbo Tax is user-friendly It's been a very long time since I used Turbo-Tax.. It was easier than I thought.
Date published: 2022-10-18
Rated 1 out of 5 by from Horrible experience with TurboTax Home & Business TurboTax Home & Business did not fill out the K-1 section correctly and kept giving errors on calculating Section 199A portion of return. May never use TurboTax ever again.
Date published: 2022-10-18
Rated 4 out of 5 by from 2021 Tax Season Overall Simple to use. The step by step helps understand what's going on.
Date published: 2022-10-18
Rated 1 out of 5 by from Not helpful at all I pay for the premier service and had questions I needed help with. One of the tax experts I spoke to had to leave half way through our conversation because he had an appointment to do his official review with turbotax..(seems like customer service would be key to the review).the other couldn't answer my question...both of these after long wait times. Unfortunately do to customer service this will be my last year using Turbotax
Date published: 2022-10-18
Rated 5 out of 5 by from Turbo Tax is the best I have used Turbo tax for 13 years now. I am a CPA and I love the program. I always recommend Turbo Tax and have taught many people how to use it.
Date published: 2022-10-18
Rated 5 out of 5 by from Very good product. Turbo Tax was clear and simple to use for the most part. A few improvements could be made as I did not see that information indicating tax rates for Crypto sales or how information would be automatically transferred to forms 8949 and schedule D when entering as other income. I struggled with 1 part at the end of entering information from Form K-3 as US or foreign since columns were not similarly specified in Turbo Tax as the first few parts of K-3. Information was automatically transferred to another section which again an explanation would have helped. A couple check marks had to be reentered.
Date published: 2022-10-18
Rated 3 out of 5 by from Turbo Tax has issues with 1098-Q & 1098-T logic I encountered difficulties with 1098-Q & T....our education expenses far exceeded payments received from 529 funds, yet could not get Turbo Tax to avoid reporting improper $1000 income on return. Gave up and filed that way after seeking help in online community and in search to no avail. I've used Turbo Tax for many years but may hire an accountant next year instead, too frustrating.
Date published: 2022-10-18
Rated 5 out of 5 by from easy to use Very easy to use and informative . Turbo Tax is great!
Date published: 2022-10-18
All TurboTax® Offerings Reviews - Page 64
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Meh program Expert staff My Final expert reviewer was excellent. The product needs work but the staff are great.
Date published: 2022-10-18
Rated 4 out of 5 by from Mixed Feelings I have used Turbo Tax since 2002, so for 20 years. I appreciate the amazing help it provides as my income and personal tax status has changed through the years. I've always used the desktop version and purchase Audit Defense every year. However - my system was attacked last year by Windows 11 and wiped out my access to online backups, including my 2020 and 2019 TurboTax files. I don't understand how it's possible that Intuit did not have a copy of my returns. How in the world would you be able to transmit and defend my returns without a copy of them? It remains that I will always use TurboTax but feel you let me down when I really needed you.
Date published: 2022-10-18
Rated 5 out of 5 by from Turbo Tax is user-friendly It's been a very long time since I used Turbo-Tax.. It was easier than I thought.
Date published: 2022-10-18
Rated 1 out of 5 by from Horrible experience with TurboTax Home & Business TurboTax Home & Business did not fill out the K-1 section correctly and kept giving errors on calculating Section 199A portion of return. May never use TurboTax ever again.
Date published: 2022-10-18
Rated 4 out of 5 by from 2021 Tax Season Overall Simple to use. The step by step helps understand what's going on.
Date published: 2022-10-18
Rated 1 out of 5 by from Not helpful at all I pay for the premier service and had questions I needed help with. One of the tax experts I spoke to had to leave half way through our conversation because he had an appointment to do his official review with turbotax..(seems like customer service would be key to the review).the other couldn't answer my question...both of these after long wait times. Unfortunately do to customer service this will be my last year using Turbotax
Date published: 2022-10-18
Rated 5 out of 5 by from Turbo Tax is the best I have used Turbo tax for 13 years now. I am a CPA and I love the program. I always recommend Turbo Tax and have taught many people how to use it.
Date published: 2022-10-18
Rated 5 out of 5 by from Very good product. Turbo Tax was clear and simple to use for the most part. A few improvements could be made as I did not see that information indicating tax rates for Crypto sales or how information would be automatically transferred to forms 8949 and schedule D when entering as other income. I struggled with 1 part at the end of entering information from Form K-3 as US or foreign since columns were not similarly specified in Turbo Tax as the first few parts of K-3. Information was automatically transferred to another section which again an explanation would have helped. A couple check marks had to be reentered.
Date published: 2022-10-18
Rated 3 out of 5 by from Turbo Tax has issues with 1098-Q & 1098-T logic I encountered difficulties with 1098-Q & T....our education expenses far exceeded payments received from 529 funds, yet could not get Turbo Tax to avoid reporting improper $1000 income on return. Gave up and filed that way after seeking help in online community and in search to no avail. I've used Turbo Tax for many years but may hire an accountant next year instead, too frustrating.
Date published: 2022-10-18
Rated 5 out of 5 by from easy to use Very easy to use and informative . Turbo Tax is great!
Date published: 2022-10-18
All TurboTax® Offerings Reviews - Page 64