TURBOTAX CUSTOMER REVIEWS

TurboTax Premier Reviews

Designed for every level of investor, TurboTax Premier automatically imports investment income from financial institutions and gives you step-by-step guidance online on reporting rental income.

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Own a business
Student
Rated 2 out of 5 by from Less fine print. Consistent Live Expert. This was not what I expected from the experience. Lisa, the first Live Expert assigned to my account, did not disclose that she would be available for a limited time and I didn't see that anywhere on the TurboTax site to be informed ahead of starting my account. If I had known I was not going to have the same person working on my return through the date of my extension, I would have gone back to my usual tax expert. I used Turbo Tax to save money but it cost me time and was frustrating. Until TurboTax can provide a tax expert who will work on a client's return until it is submitted to the IRS, this is not a great option for someone with a more complicated return or anyone self-employed with multiple sources of income. My return was started and not finished and passed to multiple people in the middle of the work which was unprofessional and inefficient. I also heard you don't even get the same person the next year which is another pain point. It's better to pay the rate of a person you know than to use this service.
Date published: 2021-06-12
Rated 5 out of 5 by from TurboTax is the best! I've used Turbo Tax for years and it has always been accurate and easy to follow. I've never had even one issue. Refunds come quickly and any incurred fees do not have to be paid up front.
Date published: 2021-06-12
Rated 5 out of 5 by from Easy breezy I like having everything in one place, including past years returns.
Date published: 2021-06-12
Rated 3 out of 5 by from Turbo Tax Worst Year I started my taxes in March 2021, my taxes were rejected do to 2019 Tax Information and I have contacted Turbo Tax several times and all they managed to do is charge me $150.00 for me too do the digging myself. If I had known that I wasn't going to get any other help I would have done them myself and SAVED $150.00. Missing Tax information that IRS required had been filed with you and I was unable to access my information, however I was still charged a $150.00 Fee.
Date published: 2021-06-12
Rated 5 out of 5 by from Turbo Tax is great It is very easy to use and answers any questions you have.
Date published: 2021-06-12
Rated 5 out of 5 by from Just right easy to follow and remembers well my last years issues
Date published: 2021-06-12
Rated 5 out of 5 by from EASY TO USE EASY TO FILE. USER FRIENDLY. CAN PAUSE AND RETURN AS MANY TIMES AS NEEDED.
Date published: 2021-06-12
Rated 2 out of 5 by from Not very useful for taxpayers with K-1's Can't enter K-1's with both net real estate income and ordinary business income (Box 1 and 2) as a single entity. Very confusing on handling qualified business income.
Date published: 2021-06-12
Rated 5 out of 5 by from Turbo tax is great I was not confused one bit using this service. Thank you
Date published: 2021-06-12
Rated 5 out of 5 by from Communication is spot one TurboTax live full service is personal and messaging system is great and convenient
Date published: 2021-06-12
All TurboTax® Offerings Reviews - Page 63
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 2 out of 5 by from Less fine print. Consistent Live Expert. This was not what I expected from the experience. Lisa, the first Live Expert assigned to my account, did not disclose that she would be available for a limited time and I didn't see that anywhere on the TurboTax site to be informed ahead of starting my account. If I had known I was not going to have the same person working on my return through the date of my extension, I would have gone back to my usual tax expert. I used Turbo Tax to save money but it cost me time and was frustrating. Until TurboTax can provide a tax expert who will work on a client's return until it is submitted to the IRS, this is not a great option for someone with a more complicated return or anyone self-employed with multiple sources of income. My return was started and not finished and passed to multiple people in the middle of the work which was unprofessional and inefficient. I also heard you don't even get the same person the next year which is another pain point. It's better to pay the rate of a person you know than to use this service.
Date published: 2021-06-12
Rated 5 out of 5 by from TurboTax is the best! I've used Turbo Tax for years and it has always been accurate and easy to follow. I've never had even one issue. Refunds come quickly and any incurred fees do not have to be paid up front.
Date published: 2021-06-12
Rated 5 out of 5 by from Easy breezy I like having everything in one place, including past years returns.
Date published: 2021-06-12
Rated 3 out of 5 by from Turbo Tax Worst Year I started my taxes in March 2021, my taxes were rejected do to 2019 Tax Information and I have contacted Turbo Tax several times and all they managed to do is charge me $150.00 for me too do the digging myself. If I had known that I wasn't going to get any other help I would have done them myself and SAVED $150.00. Missing Tax information that IRS required had been filed with you and I was unable to access my information, however I was still charged a $150.00 Fee.
Date published: 2021-06-12
Rated 5 out of 5 by from Turbo Tax is great It is very easy to use and answers any questions you have.
Date published: 2021-06-12
Rated 5 out of 5 by from Just right easy to follow and remembers well my last years issues
Date published: 2021-06-12
Rated 5 out of 5 by from EASY TO USE EASY TO FILE. USER FRIENDLY. CAN PAUSE AND RETURN AS MANY TIMES AS NEEDED.
Date published: 2021-06-12
Rated 2 out of 5 by from Not very useful for taxpayers with K-1's Can't enter K-1's with both net real estate income and ordinary business income (Box 1 and 2) as a single entity. Very confusing on handling qualified business income.
Date published: 2021-06-12
Rated 5 out of 5 by from Turbo tax is great I was not confused one bit using this service. Thank you
Date published: 2021-06-12
Rated 5 out of 5 by from Communication is spot one TurboTax live full service is personal and messaging system is great and convenient
Date published: 2021-06-12
All TurboTax® Offerings Reviews - Page 63