TURBOTAX CUSTOMER REVIEWS

TurboTax Premier Reviews

Designed for every level of investor, TurboTax Premier automatically imports investment income from financial institutions and gives you step-by-step guidance online on reporting rental income.

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Own a business
Student
Rated 5 out of 5 by from Turbo Tax is easy to use. Got help quickly, even in the crunch time, with an experienced tax helper.
Date published: 2021-05-17
Rated 3 out of 5 by from long time user... probably last year I was very disappointed this year with my experience. Ive used Turbo tax for my family and helping my parents file for over 8 years now. This year I felt the extra options I signed up for were completely useless. The advisor I spoke with was not helpful. And with the prices... its cheaper to get an accountant.
Date published: 2021-05-17
Rated 4 out of 5 by from Turbo Tax works well I don't understand why I can't use my older computer (iMac OS Ver. 10.13.6) which has all my records and files. I had to transfer all to MacBook Pro with smaller screen and more hassle for filling out the forms.
Date published: 2021-05-17
Rated 5 out of 5 by from Turbotax still works great Turbotax continues to make it easy for me to file my difficult tax forms
Date published: 2021-05-17
Rated 5 out of 5 by from such a great learning tool Very informative and a great support system. Also very easy to use and follow.
Date published: 2021-05-17
Rated 5 out of 5 by from TOO EASY ALL YOU HAVE TO DO IS FOLLOW THE EASY STEPS AND IT'S TAKEN CARE OF EASILY
Date published: 2021-05-17
Rated 5 out of 5 by from TurboTax is Awsome Over 8 years of Awesome and accurate tax filing, Cheap and safe!
Date published: 2021-05-17
Rated 2 out of 5 by from Simple input but terrible follow through This seemed like the easy and most straight forward program to use. It was pretty easy to navigate but the follow through from TurboTax wasn't very helpful. I opted for the upgraded plans and for the program to dig deeper on deductions but after no deductions were found there was no option to downgrade. I feel like the checkpoints are misleading on upgrades and a way of sucking any more money out of your wallet. Here's a suggestion about the upgrade TurboTax: if you cant find any deductions or benefits towards the tax impact, how about you downgrade your service that reflects your ability to help. When I did use one of the enhanced chat features it was not helpful. They were not able to efile my state taxes due to an error on the TurboTax side so the 50 some odd dollars they charged were not reversed. I got the paper forms filled by this service but still had to do the leg work and file by mail. I would possibly use again but this experience has tarnished my opinion of this company and process. I have used similar services through other companies, the tax info input was a little more tedious but the filing portion was taken care of when I hit file.
Date published: 2021-05-17
Rated 5 out of 5 by from Excellent - first time after 25 yrs with HRBLOCK I should have moved to Turbo Tax sooner! Worked extremely well.
Date published: 2021-05-17
Rated 5 out of 5 by from Easy and Affordable Turbo Tax was way easy and affordable! I love it and will be back next year!
Date published: 2021-05-17
All TurboTax® Offerings Reviews - Page 613
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Turbo Tax is easy to use. Got help quickly, even in the crunch time, with an experienced tax helper.
Date published: 2021-05-17
Rated 3 out of 5 by from long time user... probably last year I was very disappointed this year with my experience. Ive used Turbo tax for my family and helping my parents file for over 8 years now. This year I felt the extra options I signed up for were completely useless. The advisor I spoke with was not helpful. And with the prices... its cheaper to get an accountant.
Date published: 2021-05-17
Rated 4 out of 5 by from Turbo Tax works well I don't understand why I can't use my older computer (iMac OS Ver. 10.13.6) which has all my records and files. I had to transfer all to MacBook Pro with smaller screen and more hassle for filling out the forms.
Date published: 2021-05-17
Rated 5 out of 5 by from Turbotax still works great Turbotax continues to make it easy for me to file my difficult tax forms
Date published: 2021-05-17
Rated 5 out of 5 by from such a great learning tool Very informative and a great support system. Also very easy to use and follow.
Date published: 2021-05-17
Rated 5 out of 5 by from TOO EASY ALL YOU HAVE TO DO IS FOLLOW THE EASY STEPS AND IT'S TAKEN CARE OF EASILY
Date published: 2021-05-17
Rated 5 out of 5 by from TurboTax is Awsome Over 8 years of Awesome and accurate tax filing, Cheap and safe!
Date published: 2021-05-17
Rated 2 out of 5 by from Simple input but terrible follow through This seemed like the easy and most straight forward program to use. It was pretty easy to navigate but the follow through from TurboTax wasn't very helpful. I opted for the upgraded plans and for the program to dig deeper on deductions but after no deductions were found there was no option to downgrade. I feel like the checkpoints are misleading on upgrades and a way of sucking any more money out of your wallet. Here's a suggestion about the upgrade TurboTax: if you cant find any deductions or benefits towards the tax impact, how about you downgrade your service that reflects your ability to help. When I did use one of the enhanced chat features it was not helpful. They were not able to efile my state taxes due to an error on the TurboTax side so the 50 some odd dollars they charged were not reversed. I got the paper forms filled by this service but still had to do the leg work and file by mail. I would possibly use again but this experience has tarnished my opinion of this company and process. I have used similar services through other companies, the tax info input was a little more tedious but the filing portion was taken care of when I hit file.
Date published: 2021-05-17
Rated 5 out of 5 by from Excellent - first time after 25 yrs with HRBLOCK I should have moved to Turbo Tax sooner! Worked extremely well.
Date published: 2021-05-17
Rated 5 out of 5 by from Easy and Affordable Turbo Tax was way easy and affordable! I love it and will be back next year!
Date published: 2021-05-17
All TurboTax® Offerings Reviews - Page 613