TURBOTAX CUSTOMER REVIEWS

TurboTax Premier Reviews

Designed for every level of investor, TurboTax Premier automatically imports investment income from financial institutions and gives you step-by-step guidance online on reporting rental income.

(4.3/5 | 16545 reviews)
Star ratings are from 2022
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Rated 4 out of 5 by from Product review I've used Turbo Tax for years and I like the online version, but I'd appreciate if you could let users view their forms from the program. Not having that access threw me. I have an IRS 2014-7 payment every year and it's challenging to see how to capture the negative income entry.
Date published: 2022-10-18
Rated 5 out of 5 by from Turbo Tax is awesome and easy to use. Turbo Tax is very easy to use and understand. I recommend using this service.
Date published: 2022-10-18
Rated 5 out of 5 by from Easy peasy So easy to use. I had a few issues and Nora was available and walked me through the process. She was amazing, patient and thorough.
Date published: 2022-10-18
Rated 4 out of 5 by from REVIEW NOT WANTING TO REVIEW. fEATURES OF PRODUCT ARE GREAT
Date published: 2022-10-18
Rated 5 out of 5 by from Awesome I talked to three ladies. The first one was Cece. She got me through almost melt downs. This was on Sunday, 10/16. On 10/17 I talked to Karen. Gave me so much help and was very patient. Even though I owe we had a great conversation. The last one was Kendall. She took me to the end. FILE. so happy even though I have to pay. She also gave me good advice.
Date published: 2022-10-18
Rated 3 out of 5 by from After all these years, still glitches I've been using turbotax for many years, There are always some problems, this time with the California State section. When I finish the federal tax and go to California tax, I enter a loop. It asks if there are any other states, no. Tells me we are starting CA, then says all is done (without asking questions), tells me to see results, I click - and I'm back at the start, asking any other states. I have to skip ahead to move on. But then, just as I'm ready to file, I'm asked for more information, CA form 5805. I have no idea how to fill out the requested information. And Turbotax will not continue and file unless I fill in these boxes, of quarterly income and deductions. I was able to divide my income in 4 and put it in each box, but not the deductions. This is because I didn't pay quarterly tax payments. And above, TT calculated that I owed no penalty - because the amount is small (in the hundreds) and it's same as last year, or something. Still, you would not allow me to file if I skipped these boxes, which I had no way of knowing how to do. If there is a penalty, fine. I'll pay it. But TT does not give me that option, to go ahead and file as is. I'm retired, on social security and dividend (stocks) payments for income, so it is fairly regular. Perhaps with a few words of instructions, I could have done this correctly. And then, same for the deductions, only it wouldn't allow me to change the 1st quarter, where you had entered the entire amount of deductions, so I couldn't attempt to break it down into quarters. What are you thinking? Asking the impossible. Today is the last day so I had to send it in by entering "0"s in the other quarters. TT would not allow me to distribute it into quarters, and it wouldn't submit my tax forms without my filling in those spaces. No way to contact you. I'm very displeased.
Date published: 2022-10-18
Rated 5 out of 5 by from Just In Time! TurboTax is a lifesaver. I’ve been using TurboTax for years; Lost my W2’s this year and was unable to file on time; Got them filed at the last minute with ease! Thanks guys!
Date published: 2022-10-18
Rated 5 out of 5 by from I didn't want to do my taxes. I do w/ TurboTax Honestly. I hate doing taxes. I always think it's going to be hard and stressful. I was wrong. Each year I use Turbo Tax, it get's easier and stress FREE... Thanks Turbo Tax
Date published: 2022-10-18
Rated 5 out of 5 by from TurboTax TT makes it easy to submit tax returns. While my return is relatively simple, it is not trivial
Date published: 2022-10-18
Rated 2 out of 5 by from not well suited for more involved returns Had a 1031 transaction (like-kind exchange) in 2021 - assumed that data entry and flow of data was easy to follow for selling old property and acquiring new one, but system didn't recognize data input (perhaps I was unable to follow directions) and there was not much help from customer service- tried to utilize customer service and that wasn't helpful, had to figure out the key parts myself - spent over 2 hrs on the phone with customer service to walk me through process, agreed on follow-up call a week after initial call which was never received. After talking to customer service, actually received an email from customer service apologizing for "poor TurboTax support experience". I used TurboTax for many, many years in the past, usually only W-2s and some minor investment activities and that worked out ok but 2021 return was a real nightmare.
Date published: 2022-10-18
All TurboTax® Offerings Reviews - Page 62
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Product review I've used Turbo Tax for years and I like the online version, but I'd appreciate if you could let users view their forms from the program. Not having that access threw me. I have an IRS 2014-7 payment every year and it's challenging to see how to capture the negative income entry.
Date published: 2022-10-18
Rated 5 out of 5 by from Turbo Tax is awesome and easy to use. Turbo Tax is very easy to use and understand. I recommend using this service.
Date published: 2022-10-18
Rated 5 out of 5 by from Easy peasy So easy to use. I had a few issues and Nora was available and walked me through the process. She was amazing, patient and thorough.
Date published: 2022-10-18
Rated 4 out of 5 by from REVIEW NOT WANTING TO REVIEW. fEATURES OF PRODUCT ARE GREAT
Date published: 2022-10-18
Rated 5 out of 5 by from Awesome I talked to three ladies. The first one was Cece. She got me through almost melt downs. This was on Sunday, 10/16. On 10/17 I talked to Karen. Gave me so much help and was very patient. Even though I owe we had a great conversation. The last one was Kendall. She took me to the end. FILE. so happy even though I have to pay. She also gave me good advice.
Date published: 2022-10-18
Rated 3 out of 5 by from After all these years, still glitches I've been using turbotax for many years, There are always some problems, this time with the California State section. When I finish the federal tax and go to California tax, I enter a loop. It asks if there are any other states, no. Tells me we are starting CA, then says all is done (without asking questions), tells me to see results, I click - and I'm back at the start, asking any other states. I have to skip ahead to move on. But then, just as I'm ready to file, I'm asked for more information, CA form 5805. I have no idea how to fill out the requested information. And Turbotax will not continue and file unless I fill in these boxes, of quarterly income and deductions. I was able to divide my income in 4 and put it in each box, but not the deductions. This is because I didn't pay quarterly tax payments. And above, TT calculated that I owed no penalty - because the amount is small (in the hundreds) and it's same as last year, or something. Still, you would not allow me to file if I skipped these boxes, which I had no way of knowing how to do. If there is a penalty, fine. I'll pay it. But TT does not give me that option, to go ahead and file as is. I'm retired, on social security and dividend (stocks) payments for income, so it is fairly regular. Perhaps with a few words of instructions, I could have done this correctly. And then, same for the deductions, only it wouldn't allow me to change the 1st quarter, where you had entered the entire amount of deductions, so I couldn't attempt to break it down into quarters. What are you thinking? Asking the impossible. Today is the last day so I had to send it in by entering "0"s in the other quarters. TT would not allow me to distribute it into quarters, and it wouldn't submit my tax forms without my filling in those spaces. No way to contact you. I'm very displeased.
Date published: 2022-10-18
Rated 5 out of 5 by from Just In Time! TurboTax is a lifesaver. I’ve been using TurboTax for years; Lost my W2’s this year and was unable to file on time; Got them filed at the last minute with ease! Thanks guys!
Date published: 2022-10-18
Rated 5 out of 5 by from I didn't want to do my taxes. I do w/ TurboTax Honestly. I hate doing taxes. I always think it's going to be hard and stressful. I was wrong. Each year I use Turbo Tax, it get's easier and stress FREE... Thanks Turbo Tax
Date published: 2022-10-18
Rated 5 out of 5 by from TurboTax TT makes it easy to submit tax returns. While my return is relatively simple, it is not trivial
Date published: 2022-10-18
Rated 2 out of 5 by from not well suited for more involved returns Had a 1031 transaction (like-kind exchange) in 2021 - assumed that data entry and flow of data was easy to follow for selling old property and acquiring new one, but system didn't recognize data input (perhaps I was unable to follow directions) and there was not much help from customer service- tried to utilize customer service and that wasn't helpful, had to figure out the key parts myself - spent over 2 hrs on the phone with customer service to walk me through process, agreed on follow-up call a week after initial call which was never received. After talking to customer service, actually received an email from customer service apologizing for "poor TurboTax support experience". I used TurboTax for many, many years in the past, usually only W-2s and some minor investment activities and that worked out ok but 2021 return was a real nightmare.
Date published: 2022-10-18
All TurboTax® Offerings Reviews - Page 62