TURBOTAX CUSTOMER REVIEWS

TurboTax Premier Reviews

Designed for every level of investor, TurboTax Premier automatically imports investment income from financial institutions and gives you step-by-step guidance online on reporting rental income.

(4.3/5 | 16323 reviews)
Star ratings are from 2021
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Rated 5 out of 5 by from Anita @ TurboTax is the best! Anita was great, and helped me complete my taxes on time!!
Date published: 2021-10-19
Rated 5 out of 5 by from Great Experience I had one issue that i couldn't resolve. I did the live chat and it was amazing! I couldn't believe how well the screen share and the support worked. A+++++ expereience.
Date published: 2021-10-18
Rated 4 out of 5 by from USE A BIGGER FONT !!! Instructions were generally easy to understand - BUT THEY ARE WAY TOO TINY. I have excellent vision for close material ,but I found your font ridiculously small, and my MacBook Pro wouldn't enlarge it. Many pages were 75% blank, so there was plenty of room for a bigger font. Also when I clicked for help or more explanation, it was not always easy to get back to the place I was working on in the return.
Date published: 2021-10-18
Rated 5 out of 5 by from Good She's very nice and she called me back and she answered all my questions very nicely lady
Date published: 2021-10-18
Rated 2 out of 5 by from TurboTax Hard to Use for 2020 Tax An example of my disgust with TurboTax 2020 is that when I tried to use e-file for federal and state filing (following the directions, of course), both returns were rejected. The rejection notification from Turbo Tax gave instructions of how to find out the problem(s) by saying to sign into T-Tax again and an explaation of the problems would be the first thing that came up on-screen. That screen never appeared and no matter what I could not find any explanation of the returns' problems. Finally just filed by snail mail. I'm sure I'll here from the IRS now. Thanks a lot.
Date published: 2021-10-18
Rated 5 out of 5 by from Turbo Tax is great It was great that it imported a number of documents
Date published: 2021-10-18
Rated 5 out of 5 by from Turbo Tax is great I have been using it for many years and always happy with the ease and speed of the program
Date published: 2021-10-18
Rated 5 out of 5 by from Awesome fast, straight forward, easy to progress through the steps
Date published: 2021-10-18
Rated 5 out of 5 by from Turbotax is an excellent product. Great detailed instructions; intuitive; flow sequence is excellent; been using it for over 25 years. Have called for support only twice that I can remember.!! Excellent support. Last call was Venus in Atlanta about a week ago.
Date published: 2021-10-18
Rated 5 out of 5 by from It was Great! He was very helpful and did a great job. Again he did a great job!
Date published: 2021-10-18
All TurboTax® Offerings Reviews - Page 600
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Anita @ TurboTax is the best! Anita was great, and helped me complete my taxes on time!!
Date published: 2021-10-19
Rated 5 out of 5 by from Great Experience I had one issue that i couldn't resolve. I did the live chat and it was amazing! I couldn't believe how well the screen share and the support worked. A+++++ expereience.
Date published: 2021-10-18
Rated 4 out of 5 by from USE A BIGGER FONT !!! Instructions were generally easy to understand - BUT THEY ARE WAY TOO TINY. I have excellent vision for close material ,but I found your font ridiculously small, and my MacBook Pro wouldn't enlarge it. Many pages were 75% blank, so there was plenty of room for a bigger font. Also when I clicked for help or more explanation, it was not always easy to get back to the place I was working on in the return.
Date published: 2021-10-18
Rated 5 out of 5 by from Good She's very nice and she called me back and she answered all my questions very nicely lady
Date published: 2021-10-18
Rated 2 out of 5 by from TurboTax Hard to Use for 2020 Tax An example of my disgust with TurboTax 2020 is that when I tried to use e-file for federal and state filing (following the directions, of course), both returns were rejected. The rejection notification from Turbo Tax gave instructions of how to find out the problem(s) by saying to sign into T-Tax again and an explaation of the problems would be the first thing that came up on-screen. That screen never appeared and no matter what I could not find any explanation of the returns' problems. Finally just filed by snail mail. I'm sure I'll here from the IRS now. Thanks a lot.
Date published: 2021-10-18
Rated 5 out of 5 by from Turbo Tax is great It was great that it imported a number of documents
Date published: 2021-10-18
Rated 5 out of 5 by from Turbo Tax is great I have been using it for many years and always happy with the ease and speed of the program
Date published: 2021-10-18
Rated 5 out of 5 by from Awesome fast, straight forward, easy to progress through the steps
Date published: 2021-10-18
Rated 5 out of 5 by from Turbotax is an excellent product. Great detailed instructions; intuitive; flow sequence is excellent; been using it for over 25 years. Have called for support only twice that I can remember.!! Excellent support. Last call was Venus in Atlanta about a week ago.
Date published: 2021-10-18
Rated 5 out of 5 by from It was Great! He was very helpful and did a great job. Again he did a great job!
Date published: 2021-10-18
All TurboTax® Offerings Reviews - Page 600