TURBOTAX CUSTOMER REVIEWS

TurboTax Premier Reviews

Designed for every level of investor, TurboTax Premier automatically imports investment income from financial institutions and gives you step-by-step guidance online on reporting rental income.

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Own a business
Student
Rated 2 out of 5 by from Hidden fees at every turn My return went from free to $200 to prepare after all the hidden fees. Every step added a fee. The most frustrating was the unadvertised $40 fee to deduct the cost from my return, a fee that TurboTax didn't notify me of until pages and pages later. I then had to backpedal 15 pages to change my selection to 'pay with card,' simply because they didn't advertise that fee up front (if they had, I wouldn't have made that selection). Average people with easy-to-file taxes deserve a simple, affordable way to fulfill their obligation to file. To be clear, the technical user experience of Turbo Tax is awesome--easy, quick, well designed, great UX, succinct explanations of each step. It is the pricing model's lack of transparency that made for a tough experience.
Date published: 2021-05-18
Rated 5 out of 5 by from Love My Turbo Tax Ease of navigation and user friendly. Had a great time using it. Wonderful experience
Date published: 2021-05-18
Rated 3 out of 5 by from worked for me Not a person computer but it worked so thats it but !
Date published: 2021-05-18
Rated 2 out of 5 by from Entering Business Medical Premiums was AWFUL ,I FINALLY found where to enter Self-Employed Medical Premiums, but when I went back to amend to amounts, it wouldn't let me. NOW I HAVE TO FIGURE IT OUT BY MYSELF AND AMEND MY RETURN
Date published: 2021-05-18
Rated 5 out of 5 by from Didn't know so easy Simple and easy step-by-step instructions for easy returns
Date published: 2021-05-18
Rated 2 out of 5 by from fees are out of hand the fees are getting a wee bit out of control. Won't be returning more than likely
Date published: 2021-05-18
Rated 1 out of 5 by from wish I could give zero stars a piece of garbage from beginning to end. Claimed it would "seamlessly" import from my brokerage acct. Failed to do so MULTIPLE times, then when it did, STILL missed information! Asked for a pdf of last year's tax return, STILL asked for basic information.
Date published: 2021-05-18
Rated 1 out of 5 by from No longer a good option Inconsistencies under every section. Stuck in constant loop when trying to file state taxes. Stuck again in another loop when trying to efile. Not sure what happened to Turbo Tax, but I certainly will not be back.
Date published: 2021-05-18
Rated 5 out of 5 by from So patient with elderly pace I was petrified to do tax myself being 81yrs old and slow and easily confused. Turbo made the task simple!!
Date published: 2021-05-18
Rated 5 out of 5 by from Easy to Use! TurboTax had a great resource center and gave us peace of mind to submit our return.
Date published: 2021-05-18
All TurboTax® Offerings Reviews - Page 586
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 2 out of 5 by from Hidden fees at every turn My return went from free to $200 to prepare after all the hidden fees. Every step added a fee. The most frustrating was the unadvertised $40 fee to deduct the cost from my return, a fee that TurboTax didn't notify me of until pages and pages later. I then had to backpedal 15 pages to change my selection to 'pay with card,' simply because they didn't advertise that fee up front (if they had, I wouldn't have made that selection). Average people with easy-to-file taxes deserve a simple, affordable way to fulfill their obligation to file. To be clear, the technical user experience of Turbo Tax is awesome--easy, quick, well designed, great UX, succinct explanations of each step. It is the pricing model's lack of transparency that made for a tough experience.
Date published: 2021-05-18
Rated 5 out of 5 by from Love My Turbo Tax Ease of navigation and user friendly. Had a great time using it. Wonderful experience
Date published: 2021-05-18
Rated 3 out of 5 by from worked for me Not a person computer but it worked so thats it but !
Date published: 2021-05-18
Rated 2 out of 5 by from Entering Business Medical Premiums was AWFUL ,I FINALLY found where to enter Self-Employed Medical Premiums, but when I went back to amend to amounts, it wouldn't let me. NOW I HAVE TO FIGURE IT OUT BY MYSELF AND AMEND MY RETURN
Date published: 2021-05-18
Rated 5 out of 5 by from Didn't know so easy Simple and easy step-by-step instructions for easy returns
Date published: 2021-05-18
Rated 2 out of 5 by from fees are out of hand the fees are getting a wee bit out of control. Won't be returning more than likely
Date published: 2021-05-18
Rated 1 out of 5 by from wish I could give zero stars a piece of garbage from beginning to end. Claimed it would "seamlessly" import from my brokerage acct. Failed to do so MULTIPLE times, then when it did, STILL missed information! Asked for a pdf of last year's tax return, STILL asked for basic information.
Date published: 2021-05-18
Rated 1 out of 5 by from No longer a good option Inconsistencies under every section. Stuck in constant loop when trying to file state taxes. Stuck again in another loop when trying to efile. Not sure what happened to Turbo Tax, but I certainly will not be back.
Date published: 2021-05-18
Rated 5 out of 5 by from So patient with elderly pace I was petrified to do tax myself being 81yrs old and slow and easily confused. Turbo made the task simple!!
Date published: 2021-05-18
Rated 5 out of 5 by from Easy to Use! TurboTax had a great resource center and gave us peace of mind to submit our return.
Date published: 2021-05-18
All TurboTax® Offerings Reviews - Page 586